Shuttlers is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles.
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About the job
- The Product Marketing Lead is tasked with developing and implementing the comprehensive go-to-market strategy for Shuttlers' distinct Rental and Business segments. This role is a key driver of predictable lead generation, overseeing all marketing surfaces; digital and physical, from the product's landing page and in-app messaging to strategic events, offline channels, and compelling PR/content initiatives like case studies and testimonial videos.
Responsibilities
- Manage all customer-facing marketing surfaces and materials, including the landing page, onboarding flow, and in-app experience for the Rental and Business products.
- Collaborate closely with the Product team to ensure marketing strategy aligns with product roadmap and customer experience.
- Design, execute, and measure integrated marketing campaigns for both Rental and Business, covering both online and offline lead generation.
- Lead offline marketing initiatives, including strategic partnerships and event participation.
- Oversee Public Relations (PR) and content efforts, including the creation of case studies, testimonial videos, and developing reports for stakeholder engagement
- Emphasize the role's focus on traditional, event, and creative marketing strategies.
Requirements
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in a Product Marketing role, ideally within a technology or shared mobility company.
- Proven experience in managing marketing for distinct or dual-focus business segments (e.g., B2B, Rental).
Preferred Skills:
- Exceptional ability to design, execute, and measure integrated marketing campaigns across online and offline channels.
- Strong content creation and storytelling skills, particularly for case studies, video, and PR materials.
- Demonstrated collaborative mindset, with experience interacting effectively with Product, Sales, and Leadership teams.
- Familiarity with the technology or urban mobility industry is a plus.
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About the job
- We are seeking a Senior QA Engineer to architect and drive the next evolution of our quality assurance strategy. As our suite of applications continues to expand, we are transitioning from traditional manual testing toward a sophisticated, automation-first framework.
- This is a pivotal role with the autonomy to drive strategy from the ground up. You won't just be testing code; you’ll be a high-impact leader responsible for eliminating friction in our release cycles, mentoring a growing team of junior engineers, and embedding a culture of "quality by design" across the organization. If you are a proactive problem-solver who thrives on building scalable systems and seeing the direct impact of your work, we’d love to meet you.
Responsibilities
- QA Automation Strategy: Design, develop, and implement a comprehensive automation strategy across our web, mobile, and API platforms. This includes selecting appropriate tools and frameworks.
- Develop and Maintain Automated Test Suites: Write robust, scalable, and maintainable automated tests to ensure product quality and catch regressions early.
- Champion Methodical Testing: Establish and enforce systematic testing methodologies, including clear test planning, test case design, execution, and reporting. Ensure comprehensive test coverage for all critical functionalities and edge cases.
- Mentor and Guide: Provide technical leadership and mentorship to junior QA team members, helping them develop their skills in automation and best practices. Conduct code reviews for test scripts.
- Drive QA Initiatives: Identify and lead initiatives to improve QA processes, tools, and efficiency. This includes exploring new technologies and approaches.
- Integrate QA into CI/CD: Work closely with the development and DevOps teams to integrate automated testing seamlessly into our CI/CD pipelines.
- Perform Exploratory and Manual Testing (when necessary): While the focus is automation, you'll also contribute to manual and exploratory testing to uncover issues that automation might miss, especially for new features.
- Defect Management: Oversee the defect lifecycle, ensuring bugs are accurately reported, triaged, tracked, and resolved.
- Performance and Security Testing: Contribute to or lead efforts in performance, load, and security testing.
- Stay Current: Keep abreast of the latest industry trends, tools, and best practices in software quality assurance and testing.
- Collaborate Effectively: Work closely with product managers, developers, and other stakeholders to understand requirements, identify risks, and ensure quality throughout the software development lifecycle.
Requirements
- Proven Experience: 5+ years of experience in software quality assurance, with a strong emphasis on test automation.
- Automation Expertise: Demonstrable experience in designing, developing, and maintaining automated test frameworks and scripts using tools like Selenium, Cypress, Playwright, Appium, Postman, Maestro or similar.
- Programming Proficiency: Solid programming skills in languages such as Python or JavaScript.
- Strong Methodologies: Deep understanding of various testing methodologies (e.g., Agile, BDD, TDD), test design techniques, and software development lifecycle (SDLC).
- CI/CD Knowledge: Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and integrating automated tests into pipelines.
- API Testing Skills: Proficient in API testing, both manual and automated.
- Database Knowledge: Experience with SQL and database testing.
- Leadership & Mentorship: Proven ability to mentor junior team members and lead QA initiatives.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities with a keen eye for detail.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical issues clearly.
- Proactive & Independent: A self-starter who can take ownership and drive projects forward with minimal supervision.
Bonus Points:
- Experience with performance testing tools (e.g., Grafana K6, JMeter, LoadRunner).
- Experience with security testing concepts and tools.
- Experience in a startup environment.
- Relevant certifications (e.g., ISTQB).
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Job Description
- We are looking for a strategic and high-performing Supply Operations Manager to lead our vehicle supply ecosystem. In this role, you will own the end-to-end supply lifecycle, from sourcing and onboarding new vehicle partners to ensuring they remain happy, profitable, and retained on the Shuttlers platform.
- Beyond day-to-day management, you will be working closely with our vehicle partners, helping them implement systems to scale their fleets effectively. You will also be the custodian of our sustainability goals, actively sourcing and prioritizing energy efficient vehicles (CNG, EVs, etc.) to achieve a greener fleet mix.
Key Responsibilities
Supply Growth & Green Fleet Strategy
- Lead the Acquisition team to identify and onboard new vehicle partners to meet the target for new qualified vehicles.
- Aggressively source and onboard energy-efficient vehicles (CNG, Hybrid, EV, or high-efficiency fuel vehicles) to diversify our energy mix, reduce carbon footprint, and operating expenses
- Develop specific value propositions to attract HNIs to own and finance vehicles on the Shuttlers platform.
Partner Capacity Building & Development
- Move beyond simple retention by actively helping our vehicle partners grow their own businesses.
- Advise key partners on fleet management best practices, maintenance scheduling, and driver management, enabling them to expand their capacity from single-vehicle owners to fleet operators.
- Create "Growth Playbooks" or workshops that help partners manage their growing fleets effectively alongside Shuttlers’ demand.
Trip Fulfillment & Cost Optimization
- Collaborate with the business team, ensuring that client and internal requests are met with speed and efficiency (98% Fulfillment Rate).
- Secure vehicles that are not only cheaper but fuel-efficient, ensuring better margins for Shuttlers and lower operating costs for partners.
- Ensure buffer provision for all active trips while reducing the cost of alternative options during downtime
Partner Retention & Relationship Management
- Manage the Supply Retention team to build strong, lasting relationships, achieving a 90% Retention Rate.
- Conduct regular business reviews with partners to show them their growth trajectory and areas for operational improvement.
- Ensure payment timeline is strictly adhered to across all business lines
- Ensure timely renewal of the contract for all active partners
Strategic Initiatives: Fleet Academy
Product Utilization and Reconciliation
- Collaborate with the product team to ensure the provision of all tools needed by the supply operations team for seamless operations
- Ensure at least 90% adoption and utilization of the partner dashboard by all active partners
- Ensure process and tools adherence by the supply operations team.
- Ensure the partner's reconciliation report is shared with the finance team by the 5th day for the previous month.
- Achieve 100% adoption of the Shuttlers pricing calculator and other products available to the team while collaborating with the product team.
Requirements
- Minimum of 7 years of professional experience in Operations Management, Logistics, Supply Chain, or Fleet Management, with at least 2 years in a supervisory or management role.
- Experience in Account Management or Business Development where you helped clients or partners grow their business.
- Experience with route optimization software and fleet management systems.
- Strong vendor management and negotiation skills, particularly with third-party transport operators.
- Excellent communication, problem-solving, and real-time decision-making abilities for resolving operational disruptions.
- Proficiency in using data to track fuel efficiency, fleet utilization, and partner profitability.
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Role Summary
- This Analyst will support multiple departments such as Operations, Finance, Product, Marketing, Customer Experience, People and Culture within the organisation. They will build dashboards, run departmental KPIs, respond to ad-hoc requests, and ensure each team has clean, reliable, and actionable insights. This role acts as an internal consultant and maintains consistent metrics across the company.
Key Responsibilities
- Serve as analytics support for several internal departments.
- Build dashboards and reports for performance monitoring across functions.
- Conduct ad-hoc deep dives for strategic questions and leadership requests.
- Standardise metric definitions and maintain documentation.
- Ensure high data quality for departmental data sources.
- Translate varying business requirements into analysis, models, and insights.
- Present periodic multi-department performance reports to leadership.
- Provide optimisation recommendations based on departmental KPIs.
Requirements
- 2–3+ years experience as a Business or Data Analyst.
- Strong SQL and Excel/Sheets skills.
- BI tools experience (Power BI, Tableau, Looker, Data Studio).
- Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
- Ability to manage multiple stakeholders and contexts simultaneously.
- Excellent communication and data storytelling skills.
KPIs
- 98% data accuracy and timeliness of dashboards and reports.
- > 80% rating from internal stakeholders
- 100% adoption and usability of dashboards.
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Role Summary
- This Analyst will oversee analytics for the Business (B2B) and Rentals unit. The role ensures visibility into contract performance, fleet utilization, operational efficiency, billing accuracy, client acquisition and retention, and rental revenue trends.
Key Responsibilities
- Own analytics across B2B contracts and Rentals operations.
- Build dashboards for client performance, trip fulfillment, SLA adherence, billing accuracy, and fleet utilization.
- Analyze rental performance: revenue per vehicle/day, demand patterns, peak availability windows, downtime, and profitability.
- Track key business metrics such as billing accuracy, fulfillment rate, contract profitability, and fleet efficiency.
- Monitor client retention trends and account health.
- Validate and improve data quality for billing, invoicing, and fleet-related datasets.
- Provide insight into client acquisition performance (e.g., time-to-close, acquisition cost, proposal win trends) as part of supporting the Business Development team.
- Prepare dashboards and periodic performance reviews for B2B and Rentals leadership.
Requirements
- 2–3+ years experience in business analysis, operations analytics, financial analytics, or B2B analytics.
- Proficiency in SQL and Excel/Sheets.
- BI experience using Power BI, Tableau, Looker, or Data Studio.
- Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
- Experience with fleet, rentals, logistics, or corporate operations is a plus.
- Strong stakeholder management.
KPIs
- 90% Reduction in data errors and SLA breaches.
- Healthier B2B contract performance and retention.
- 95% accuracy and consistency of business metrics across dashboards.
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Role Summary
- The Daily Operations Business Analyst will own analytics for the Shared/B2C business line. The analyst will provide visibility into daily route performance, revenue, pricing, customer behaviour, cancellations, and operational efficiency. This role supports the Shuttlers Daily business line with insights that drive growth and service quality.
Key Responsibilities
- Own end-to-end data and performance analytics for Shared/B2C operations.
- Build dashboards for daily route performance: occupancy, revenue, demand, cancellations, and routing efficiency.
- Conduct deep-dive analysis on route profitability, booking patterns, and customer behavior.
- Identify optimization opportunities in pricing, capacity placement, and route schedules.
- Partner with Ops to resolve real-time issues (route drops, seat shortages).
- Validate and monitor data quality for trip, booking, and route data.
- Support product experiments and measure impact with clear metrics.
- Deliver periodic performance reports with insights and recommendations.
Requirements
- 2–3+ years experience as a Business/Data Analyst.
- Strong SQL and Excel/Sheets skills.
- Experience with BI tools (Power BI, Tableau, Looker, Metabase, Data Studio).
- Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
- Strong communication, documentation, and problem-solving skills.
KPIs
- 98% data accuracy and timeliness of dashboards and reports.
- > 80% rating from internal stakeholders
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Job Description
- We are looking for an entrepreneurial and high-performing City Manager to take full ownership of Shuttlers' business in Abuja. As the single-threaded owner of city performance, you will hold the P&L accountability and drive the strategic direction for the region.
- You will be responsible for building a profitable, scalable, and compliant operation. Beyond operational excellence, you will serve as the primary custodian of our brand in the FCT and environs, representing Shuttlers with regulators and enterprise partners, and championing our sustainability goals by actively driving the adoption of energy-efficient vehicles (CNG, EVs) within the city’s fleet.
Key Responsibilities
P&L Ownership & City Strategy
- Financial Performance: Own the city P&L, delivering a gross margin of ≥30% per trip. Manage weekly forecasting of demand, supply costs, and contribution margins to ensure profitability.
- Strategic Planning: Develop and execute the city’s growth roadmap, making data-driven decisions on route launches, closures, and pricing strategies (within HQ guardrails).
- Cost Discipline: Implement rigorous cost controls and margin discipline across all city operations, ensuring zero tolerance for financial inefficiencies.
Supply Ecosystem & Green Fleet Strategy
- Fleet Growth: Oversee the sourcing and onboarding of new vehicle partners to meet demand targets.
- Sustainability Leadership: Lead the local execution of Shuttlers' Green Fleet Strategy, aggressively sourcing energy-efficient vehicles (CNG, Hybrid, EV) to diversify the Abuja energy mix and reduce operating expenses.
- Partner Capacity Building: Move beyond simple vendor management by helping fleet partners scale. Implement "Growth Playbooks" that assist partners in professionalizing their operations, maintenance, and driver management.
Demand Growth & Market Penetration
- B2B & B2C Expansion: Drive aggressive growth in Monthly Active Riders (≥8–10% MoM) across both enterprise (B2B) and individual (B2C) segments.
- Enterprise Retention: Build and maintain high-level relationships with key enterprise customers and estates, ensuring a retention rate of ≥90%.
- Customer Experience: Champion the rider experience, ensuring CSAT/NPS scores remain within or above HQ benchmarks.
- Operational Excellence, Safety & Compliance
- Reliability: Ensure "Shuttlers Standard" service delivery with ≥98% On-time Departure and ≥95% Vehicle Uptime.
- Regulatory Management: Serve as the primary interface with Rivers State regulators and transport unions, ensuring full compliance with local transportation laws.
- Safety First: Enforce strict safety protocols and zero tolerance for partner indiscipline.
- Leadership & Team Development
- Team Building: Recruit, coach, and develop a high-performing city leadership team (Ops, Sales, Supply).
- Culture: Foster a culture of transparency, accountability, and operational rigor.
Key Metrics & Targets
- City EBITDA: Positive contribution after allocation.
- Gross Margin: ≥30% per trip.
- Seat Utilization: 70–80%.
- Service Reliability: ≥98% On-time Departure; ≥98% Fulfillment Rate.
- Growth: ≥8–10% Monthly Active Riders growth.
- Partner/Customer Retention: ≥90%.
Requirements
- Experience: Minimum of 8–10 years of professional experience in Operations Management, General Management, Strategy, or Logistics.
- Leadership: At least 4 years in a P&L ownership or senior supervisory role, preferably managing multi-disciplinary teams.
- Industry Knowledge: Experience in mobility, tech-logistics, or high-growth startups is strongly preferred.
- Local Context: Deep understanding of the Abuja market, regulatory landscape (including union dynamics), and transportation dynamics.
Preferred Skills
- Data-Driven: Proficiency in using data to track unit economics, fleet utilization, and partner profitability.
- Stakeholder Management: Excellent negotiation skills for dealing with regulators, unions, and high-value enterprise clients.
- Operational Grit: Ability to make real-time, difficult decisions to resolve operational disruptions.
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Job Description
- We are looking for an entrepreneurial and high-performing City Manager to take full ownership of Shuttlers' business in Abuja. As the single-threaded owner of city performance, you will hold the P&L accountability and drive the strategic direction for the region.
- You will be responsible for building a profitable, scalable, and compliant operation. Beyond operational excellence, you will serve as the primary custodian of our brand in the FCT and environs, representing Shuttlers with regulators and enterprise partners, and championing our sustainability goals by actively driving the adoption of energy-efficient vehicles (CNG, EVs) within the city’s fleet.
Key Responsibilities
P&L Ownership & City Strategy
- Financial Performance: Own the city P&L, delivering a gross margin of ≥30% per trip. Manage weekly forecasting of demand, supply costs, and contribution margins to ensure profitability.
- Strategic Planning: Develop and execute the city’s growth roadmap, making data-driven decisions on route launches, closures, and pricing strategies (within HQ guardrails).
- Cost Discipline: Implement rigorous cost controls and margin discipline across all city operations, ensuring zero tolerance for financial inefficiencies.
Supply Ecosystem & Green Fleet Strategy
- Fleet Growth: Oversee the sourcing and onboarding of new vehicle partners to meet demand targets.
- Sustainability Leadership: Lead the local execution of Shuttlers' Green Fleet Strategy, aggressively sourcing energy-efficient vehicles (CNG, Hybrid, EV) to diversify the Abuja energy mix and reduce operating expenses.
- Partner Capacity Building: Move beyond simple vendor management by helping fleet partners scale. Implement "Growth Playbooks" that assist partners in professionalizing their operations, maintenance, and driver management.
Demand Growth & Market Penetration
- B2B & B2C Expansion: Drive aggressive growth in Monthly Active Riders (≥8–10% MoM) across both enterprise (B2B) and individual (B2C) segments.
- Enterprise Retention: Build and maintain high-level relationships with key enterprise customers and estates, ensuring a retention rate of ≥90%.
- Customer Experience: Champion the rider experience, ensuring CSAT/NPS scores remain within or above HQ benchmarks.
- Operational Excellence, Safety & Compliance
- Reliability: Ensure "Shuttlers Standard" service delivery with ≥98% On-time Departure and ≥95% Vehicle Uptime.
- Regulatory Management: Serve as the primary interface with Rivers State regulators and transport unions, ensuring full compliance with local transportation laws.
- Safety First: Enforce strict safety protocols and zero tolerance for partner indiscipline.
- Leadership & Team Development
- Team Building: Recruit, coach, and develop a high-performing city leadership team (Ops, Sales, Supply).
- Culture: Foster a culture of transparency, accountability, and operational rigor.
Key Metrics & Targets
- City EBITDA: Positive contribution after allocation.
- Gross Margin: ≥30% per trip.
- Seat Utilization: 70–80%.
- Service Reliability: ≥98% On-time Departure; ≥98% Fulfillment Rate.
- Growth: ≥8–10% Monthly Active Riders growth.
- Partner/Customer Retention: ≥90%.
Requirements
- Experience: Minimum of 8–10 years of professional experience in Operations Management, General Management, Strategy, or Logistics.
- Leadership: At least 4 years in a P&L ownership or senior supervisory role, preferably managing multi-disciplinary teams.
- Industry Knowledge: Experience in mobility, tech-logistics, or high-growth startups is strongly preferred.
- Local Context: Deep understanding of the Abuja market, regulatory landscape (including union dynamics), and transportation dynamics.
Preferred Skills
- Data-Driven: Proficiency in using data to track unit economics, fleet utilization, and partner profitability.
- Stakeholder Management: Excellent negotiation skills for dealing with regulators, unions, and high-value enterprise clients.
- Operational Grit: Ability to make real-time, difficult decisions to resolve operational disruptions.
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Job Description
- At Shuttlers, our pilots are the heartbeat of our service. We are seeking a Pilot Operations Manager who values people as much as they do mobility. In this role, you will lead our pilots from their very first interview through to their daily routes. You won't just manage pilots, you will mentor a team.
- You will run the Shuttlers Pilot Academy, handle recruitment, and ensure every pilot is compliant and fully supported. We need someone who can build a community where pilots feel valued, trained, and motivated to deliver a great experience for our commuters.
Key Responsibilities
Pilot Acquisition & Onboarding
- Recruitment Strategy: Design and execute a robust recruitment strategy to ensure a healthy, consistent funnel of qualified pilots to meet demand.
- Onboarding Revamp: Completely overhaul and streamline the pilot onboarding experience. Ensure it is efficient, welcoming, and sets the tone for professionalism from the very first day.
- Pilot Branding: Champion "Pilot Branding" initiatives to position Shuttlers as the platform of choice for professional drivers.
The Pilot Academy & Training
- Academy Management: Lead the Shuttlers Pilot Academy. Develop and standardize training curriculum covering defensive driving, technology and app usage, customer service, and soft skills.
- Continuous Education: Implement ongoing training schedules and refresher courses to ensure personal professional growth for pilots.
- Tooling: Ensure all pilots are equipped with the necessary tools (hardware, apps, uniforms) to perform their duties effectively.
- Performance Management & Service Excellence
- Service Quality: Drive service excellence by monitoring key metrics (punctuality, cleanliness, user ratings, OTP, tracking, and app compliance).
- Performance Reviews: Implement a performance management system that celebrates top performers and manages under-performance through corrective training or disciplinary measures.
- Operational Support: Serve as the escalation point for pilot-related operational issues during service hours.
Pilot Welfare, Retention & Experience
- Retention Strategy: Develop retention programs to reduce churn. Create a sense of community and loyalty among the pilots.
- Welfare & Growth: Oversee pilot welfare initiatives (benefits, health, safety) and create pathways for their personal growth and financial stability.
- Relationship Management: Act as the primary advocate for pilots, managing the relationship between them and their partners with empathy and fairness.
Compliance & Documentation
- Verification: Serve as the gatekeeper for quality, rigorous background checks to ensure only qualified pilots make it to the Shuttlers platform.
- Documentation Lifecycle: Manage the database of pilot documentation (Licenses, LASDRI, Permits, etc.).
- Renewals: Proactively support pilots in the renewal process of their documents to ensure zero downtime due to expired papers.
Requirements
- Experience: Minimum of 5 years of relevant experience in Logistics, Ride-Hailing, Fleet
- Management, or Mobility Operations and Management
- Driver Training Expertise: Proven experience in designing or managing driver training programs/academies.
- Relationship Management: Strong background in managing blue-collar workforce relationships with high emotional intelligence.
- Regulatory Knowledge: Deep understanding of local transport laws, traffic regulations, and required documentation for commercial drivers.
- Tech Savvy: Comfortable using fleet management software, data analytics tools, and mobile applications.
Ideal Candidate Profile
- The Operator: You love processes and can ensure documentation and compliance never slip through the cracks.
- The Coach: You are passionate about upskilling people and treating drivers with dignity and respect.
- The Problem Solver: You can handle high-pressure situations and resolve conflicts between pilots and the platform quickly.
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Job Description
- The Sales Associate is a crucial role within the Shuttlers Sales team. As a Sales Associate, you will be responsible for generating new business opportunities by identifying and qualifying leads through outbound prospecting efforts. You will play a key role in driving Shuttlers' growth by engaging potential clients, understanding their needs, and effectively communicating our value proposition. This is an excellent opportunity for a highly motivated and results-oriented individual to launch a sales career in a fast-paced, innovative company.
Responsibilities:
Lead Generation
- Conduct outbound prospecting activities, including cold calling, cold email sequencing, and social selling, to identify potential clients in targeted industries and markets.
- Research and identify key decision-makers within targeted organizations.
- Utilize various sales tools and resources to build and maintain a robust pipeline of qualified leads.
Lead Qualification
- Engage with prospects to understand their transportation needs, challenges, and business objectives.
- Qualify leads based on established criteria.
- Effectively communicate the value proposition of Shuttlers' services and solutions.
Sales Process Support
- Schedule qualified meetings and product demonstrations for Account Executives.
- Provide accurate and detailed information about leads to the sales team.
- Maintain accurate and up-to-date records of all sales activities in the CRM system.
Collaboration and Reporting
- Collaborate closely with the sales team to develop and implement effective sales strategies.
- Provide regular reports on sales activities, lead generation efforts, and pipeline status to your supervisor.
- Stay up-to-date on industry trends, market conditions, and competitor activities.
- Collaborate closely with Account Executives to ensure a smooth hand-off and proper follow-up.
Professional Development
- Participate in ongoing training and development programs to enhance sales skills and product knowledge.
Requirements
- Bachelor's degree or equivalent practical experience in a related field.
- 1-3 years of experience in a sales, business development, or high-volume customer-facing role; prior experience as an SDR or BDR is a plus.
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Job Description
- The Supply Retention Specialist is the primary champion for Shuttlers’ vehicle partners. In this role, you will bridge the gap between operations and finance, ensuring that our partners remain profitable, happy, and compliant. Your objective is twofold: minimize partner churn by ensuring seamless financial reconciliation and payments, and maximize partner performance by driving fleet growth and enforcing high operational standards (98%+ fulfillment). You act as the partners' business advisor, helping them scale their capacity while ensuring Shuttlers' riders have reliable vehicles every day.
Responsibilities
Partner Retention & Relationship Management
- Proactive Engagement: Serve as the first point of contact for vehicle partners, fostering strong, trust-based relationships to ensure partners feel valued and heard always.
- Remove Blockers: Actively identify and eliminate operational or administrative bottlenecks that cause partner dissatisfaction.
- Conflict Resolution: swiftly resolve grievances regarding trips, routing, or app usage to prevent partner churn.
- Feedback Loop: Gather qualitative data from partners to inform the Head of Supply Operations about market sentiment and potential risks.
Performance & Fulfillment Optimization
- Fulfillment Oversight: Monitor daily trip data to ensure all partners achieve a >98% trip fulfillment rate.
- Asset Maximization: Analyze partner schedules to ensure vehicles are utilized efficiently, maximizing the number of trips per vehicle to guarantee partner earnings.
- Correction Plans: Implement Performance Improvement Plans (PIPs) for partners falling below the 98% fulfillment threshold.
Financial Reconciliation & Payment Processing
- Earning Reconciliation: Execute daily and weekly reconciliation of all trips completed. Verify trip activity, earnings, and deductions to ensure 100% correctness of earnings before processing.
- Dispute Management: Resolve all earning discrepancies within 24 hours of a complaint being lodged.
- Payment Timeline: Coordinate with the Finance team to ensure payment schedules are strictly adhered to. Ensure payments are processed immediately upon approval to maintain partner trust.
- Financial Reporting: Submit error-free payment schedules to Finance according to agreed SLAs.
Fleet Maintenance & Compliance
- Maintenance Enforcement: Track vehicle health and ensure partners adhere to maintenance SLAs. Ensure no vehicle remains off the road longer than necessary.
- Repair Support: Guide partners on utilizing Shuttlers' approved workshops (if applicable) or preferred vendors to fix vehicles quickly and cost-effectively.
- Documentation: Ensure all vehicle papers and partner insurance documents are up to date and compliant with regulatory standards.
Partner Growth & Capacity Building
- Business Advisory: Analyze high-performing partners and consult with them on how to reinvest their earnings to acquire more vehicles.
- Fleet Expansion: actively work with existing partners to increase their fleet size on the Shuttlers platform, moving them from single-vehicle owners to fleet managers.
- Training: Conduct periodic training sessions to help partners optimize their operations and increase their take-home pay.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Logistics, Finance, or a related field.
- Minimum of 4 years of experience in Fleet Management, Supply Operations, Vendor Management, or Logistics.
- Experience in the mobility or ride-hailing sector (e.g., Uber, Bolt, logistics startups) is highly preferred.
Technical Skills
- Data Analysis: Ability to interpret performance metrics and financial data to make decisions.
- CRM Tools: Familiarity with admin dashboards and CRM software.
Soft Skills
- High Empathy: Ability to understand the frustrations of vehicle partners and communicate with patience and respect.
- Problem-Solving: A "fix-it" mentality, you don't just report problems; you solve them.
- Attention to Detail: Critical for the financial reconciliation aspect of the role.
- Negotiation Skills: Ability to convince partners to invest in repairs or expand their fleet.
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Job Description
- The Social Media Associate to help grow and manage Shuttlers’ online community across Instagram, Facebook, TikTok, Threads, and Twitter (X). This role is ideal for someone who understands internet culture, enjoys engaging with audiences in real time, and knows how to turn everyday moments into content people love.
- You’ll be responsible for community management, audience engagement, and social growth, while supporting content creation through short-form video and strong, relatable copy.
Responsibilities
- Manage Shuttlers’ social media accounts across Instagram, Facebook, TikTok, Threads, and Twitter (X)
- Engage with our audience through comments, replies, DMs, and mentions in a friendly, brand-appropriate tone
- Actively grow our social media community by participating in relevant conversations and trends
- Create and edit short-form videos using tools like CapCut (and similar tools)
- Write clear, witty, and relatable captions that drive engagement and brand love
- Monitor social sentiment and escalate feedback or issues when necessary
- Support campaign rollouts, announcements, and real-time content during activations
- Track basic performance metrics (engagement, reach, growth) and share insights with the team
Requirements
- Minimum of 2 years experience managing social media accounts for a brand or business
- Strong understanding of Instagram, Facebook, TikTok, Threads, and Twitter (X) including trends and best practices
- Hands-on experience with video editing tools such as CapCut
- Excellent copywriting skills with the ability to write in a friendly, relatable, and conversational tone
- Strong sense of internet culture and audience behavior
- Ability to respond quickly, thoughtfully, and professionally to online interactions
- Comfortable working in a fast-paced environment
Nice to Have
- Experience working with lifestyle, consumer, or tech brands
- Basic understanding of social media analytics
- Interest in mobility, urban living, or culture-driven brands
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Job Description
- The Content Marketing Specialist will be the voice of the Shuttlers brand, responsible for crafting compelling narratives and driving brand & campaign communications across all owned channels. This is a managerial role that requires a creative storyteller with a deep understanding of how to engage diverse audiences through relatable content, captivating visuals, and impactful messaging.
- You will own the brand's content output, working alongside the Social Media Associate and Content Production/Brand Design Teams. You will be instrumental in positioning Shuttlers at the unique intersection of transportation, wellness, and lifestyle, growing the brand’s share of voice and organic mindshare both online and offline.
Responsibilities
Team Collaboration & Lateral Management:
- Collaborate with and inspire peers to achieve high quality content output. These include content creators, Social Media Associate and Production/Design Specialists.
- Oversee the content production pipeline, from ideation to final delivery, ensuring all team members are aligned with brand goals.
- Provide constructive feedback and guidance to foster a high-performing and collaborative creative environment.
Brand Communications & Storytelling:
- Develop and execute a comprehensive content strategy that aligns with Shuttlers' brand values and business objectives.
- Craft compelling narratives that resonate with our diverse audience, from daily commuters to corporate clients.
- Lead the creation of high-quality content, including blog posts, case studies, social media content, email newsletters, and website copy.
Copywriting & Messaging:
- Serve as the lead copywriter, ensuring a consistent and engaging brand voice across all touchpoints.
- Develop messaging frameworks for new product launches, campaigns, and key brand initiatives.
- Write persuasive and clear copy for marketing campaigns, advertisements, and promotional materials.
Campaign & Content Series Development:
- Collaborate with the marketing team to brainstorm, plan, and execute integrated marketing campaigns and content series.
- Identify and create "brand moments" and storytelling opportunities that highlight our commitment to transportation, wellness, and lifestyle.
- Supervise the Social Media Associate and ensure timely delivery of all content assets.
Audience Engagement & Growth:
- Lead efforts to grow Shuttlers' brand share of voice and engagement across all online and offline channels.
- Analyze content performance metrics to inform future strategy and optimize for maximum reach and impact.
- Engage with our community of riders, drivers, and partners to gather insights and create user-generated and original content opportunities.
Requirements
- A Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- A minimum of 4 years of hands-on experience in a content marketing or similar role, with a proven track record of audience engagement
- Demonstrated experience in managing a team or leading projects with multiple direct reports or stakeholders
- Exceptional writing, editing, and verbal communication skills. Conversational tone preferred.
- A strong portfolio showcasing a variety of content types (e.g., articles, social media campaigns, video scripts; case studies and reports are a plus).
- Demonstrable experience in engaging diverse audiences with a focus on relatability and visual hooks.
- Deep understanding of social media platforms and content management systems.
- Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
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Job Description
- The Finance Associate is responsible for managing day-to-day financial operations and ensuring accurate, timely recording and reporting of all financial transactions related to Shuttlers. This role supports the Finance team in maintaining compliance with financial policies, enhancing internal controls, and contributing to efficient financial management within the organization.
Responsibilities:
General:
- Assist in the accurate preparation of timely monthly, quarterly, and annual financial reports.
- Assist with both internal and external financial audits.
- Ensure all payments are properly authorized and align with approved budgets.
- Maintain accurate posting of all financial transactions in the accounting software.
- Develop and maintain proper documentation and filing systems for all accounting records.
- Assist in month-end and year-end closing processes.
- Uphold strict confidentiality of all financial data and company information.
Accounts Payable & Other Liabilities:
- Prepare monthly reconciliations of all payable accounts.
- Ensure accurate provision for accrued expenses and other payables.
- Liaise with vendors, resolve discrepancies, and respond to payment inquiries promptly.
- Monitor accounts payable aging and ensure timely settlement of obligations.
Accounts Receivable:
- Generate and issue invoices for charter services and other business lines.
- Perform weekly reconciliations of receivable accounts.
- Track and follow up on outstanding receivables to ensure timely collection.
Tax Management & Compliance:
- Ensure full compliance with all relevant tax laws and regulations.
- Assist in the Preparation and filling of all statutory tax returns (VAT, WHT, PAYE, etc.) promptly.
- Maintain accurate tax records and liaise with tax authorities as needed.
Payment Processing & Cash Management:
- Prepare and update payment schedules for vendors and service providers.
- Monitor and reconcile daily cash and bank balances.
- Prepare and review monthly bank reconciliation statements.
- Manage expense tracker update, cash operations, reimbursements, and general cash controls.
Requirements
- Bachelor’s degree in Finance, Accounting, or a related field.
- 1-3 years of proven experience in a similar finance or accounting role, focusing on day-to-day financial operations.
- Solid knowledge of fundamental accounting principles and financial transaction recording.
- Proficiency in accounting software and MS Office (especially Excel/Google Sheets).
- High level of accuracy and meticulous attention to detail for managing daily transactions, reconciliations, and documentation.
- Basic understanding of local tax regulations (VAT, WHT, PAYE) to assist with compliance and filing.
- Strong organizational and communication skills to liaise with vendors and maintain filing systems.
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Job Description
- The Senior Finance Associate plays a strategic role in managing Shuttlers’ financial operations, providing data-driven insights, and ensuring strong financial governance. This position oversees financial reporting, compliance, payment processing, and tax management. The role requires sound judgment, analytical thinking, and proactive financial planning to support decision-making and optimize Shuttlers’ financial performance.
Responsibilities:
Financial Management & Reporting:
- Support in the preparation and review of monthly, quarterly, and annual financial reports.
- Ensure timely and accurate recording of all financial transactions in line with internal policies and accounting standards.
- Review the work of the Finance Associate to ensure accuracy, completeness, and compliance with reporting timelines.
- Provide financial insights and analysis to support management decisions.
- Coordinate and support internal and external audit processes.
- Oversee month-end and year-end closing activities and ensure all reconciliations are completed.
- Maintain strong internal control systems and recommend improvements for efficiency.
Accounts Payable & Receivable:
- Review and approve vendor payment schedules prepared by the Finance Associate.
- Ensure all payments are properly authorized and processed in line with approved budgets.
- Oversee reconciliation of all payable and receivable accounts.
- Liaise with vendors and clients to resolve financial discrepancies and ensure timely settlements.
- Monitor receivables aging and escalate long-outstanding balances as needed.
Tax Management & Compliance:
- Ensure full compliance with all statutory tax obligations (VAT, WHT, PAYE, CIT, etc.).
- Prepare and file monthly and annual tax returns promptly.
- Maintain up-to-date tax schedules and records and liaise with tax authorities when required.
- Provide advisory support on tax planning, deductions, and compliance requirements.
Payments & Cash Management:
- Plan, process, and oversee vendor and operational payments to ensure smooth cash flow management.
- Fund operational and partner wallets, ensuring proper documentation and approval.
- Review and approve bank and cash reconciliations monthly.
- Monitor daily bank and cash positions and advise management on liquidity needs.
- Supervise & prepare expense tracker, variance analysis and ensure adherence to internal control procedures.
Financial Planning & Advisory:
- Analyze financial data to identify trends, risks, and opportunities.
- Support budgeting and forecasting activities by providing accurate financial inputs.
- Advise management on financial decisions, process improvements, and cost optimization.
- Collaborate cross-functionally to align financial goals with business objectives.
Leadership & Supervision:
- Supervise, guide, and review the work of the Finance Associate to ensure high performance and accuracy.
- Provide mentorship and technical support to junior finance team members.
- Promote adherence to Shuttlers’ finance policies, ethical standards, and internal controls.
Requirements
- Bachelor’s degree in Finance, Accounting, or a related field. A relevant professional certification (e.g., ACA, ACCA) is a significant advantage.
- 3-5+ years of progressive experience in Finance, with demonstrated experience in a strategic or supervisory capacity.
- In-depth knowledge of financial reporting standards and strong internal control systems to ensure financial governance.
- Expertise in statutory tax obligations (VAT, WHT, PAYE, CIT) and the ability to provide advisory support on tax planning.
- Proven ability for analytical thinking and sound judgment to provide data-driven insights and support management decisions.
- Experience with budgeting and forecasting activities.
- Strong leadership, mentorship, and review skills to supervise and guide junior finance team members.
Method of Application
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