Head of Operations at a Leading Microfinance Bank

A leading microfinance bank in Enugu State is seeking a vibrant, innovative, and technology-savvy Head of Operations to join its leadership team. The ideal candidate will be business-oriented, with at least 5 years of experience in a similar position and will bring fresh ideas to upgrade and transform operational efficiency.

Key Responsibilities

• Provide strategic leadership and oversight of daily banking operations, ensuring efficiency and compliance with regulatory standards.
• Drive innovation by introducing technology-driven solutions to streamline processes and enhance customer experience.
• Oversee branch operations, loan processing, customer service, and back-office functions.
• Develop and implement operational policies, procedures, and performance standards.
• Lead and mentor operational staff to achieve excellence and accountability.
• Collaborate with senior management to align operations with business growth strategies.
• Ensure effective risk management, internal controls, and compliance with Central Bank of Nigeria (CBN) guidelines.
• Monitor operational performance metrics and prepare regular reports for executive management.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field (Master’s degree or professional certification is an advantage).
• Minimum of 5 years’ experience in a similar leadership role within microfinance, commercial banking, or financial services.
• Proven track record of introducing innovative operational solutions and leveraging technology to improve efficiency.
• Strong business acumen with experience in financial management, risk control, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced environment and deliver results under pressure.
• Knowledge of CBN regulations and microfinance banking operations.