Supply Operations Manager at Shuttlers

Job Description

• We are looking for a strategic and high-performing Supply Operations Manager to lead our vehicle supply ecosystem. In this role, you will own the end-to-end supply lifecycle, from sourcing and onboarding new vehicle partners to ensuring they remain happy, profitable, and retained on the Shuttlers platform.
• Beyond day-to-day management, you will be working closely with our vehicle partners, helping them implement systems to scale their fleets effectively. You will also be the custodian of our sustainability goals, actively sourcing and prioritizing energy efficient vehicles (CNG, EVs, etc.) to achieve a greener fleet mix.

Key Responsibilities

Supply Growth & Green Fleet Strategy

• Lead the Acquisition team to identify and onboard new vehicle partners to meet the target for new qualified vehicles.
• Aggressively source and onboard energy-efficient vehicles (CNG, Hybrid, EV, or high-efficiency fuel vehicles) to diversify our energy mix, reduce carbon footprint, and operating expenses
• Develop specific value propositions to attract HNIs to own and finance vehicles on the Shuttlers platform.

Partner Capacity Building & Development

• Move beyond simple retention by actively helping our vehicle partners grow their own businesses.
• Advise key partners on fleet management best practices, maintenance scheduling, and driver management, enabling them to expand their capacity from single-vehicle owners to fleet operators.
• Create "Growth Playbooks" or workshops that help partners manage their growing fleets effectively alongside Shuttlers’ demand.

Trip Fulfillment & Cost Optimization

• Collaborate with the business team, ensuring that client and internal requests are met with speed and efficiency (98% Fulfillment Rate).
• Secure vehicles that are not only cheaper but fuel-efficient, ensuring better margins for Shuttlers and lower operating costs for partners.
• Ensure buffer provision for all active trips while reducing the cost of alternative options during downtime

Partner Retention & Relationship Management

• Manage the Supply Retention team to build strong, lasting relationships, achieving a 90% Retention Rate.
• Conduct regular business reviews with partners to show them their growth trajectory and areas for operational improvement.
• Ensure payment timeline is strictly adhered to across all business lines
• Ensure timely renewal of the contract for all active partners

Strategic Initiatives: Fleet Academy

• Project Lead: Spearhead the setup and launch of the Shuttlers Fleet Academy.

• Ensure the Academy curriculum includes modules on "Eco-Driving" and energy-efficient vehicle maintenance.

Product Utilization and Reconciliation

• Collaborate with the product team to ensure the provision of all tools needed by the supply operations team for seamless operations
• Ensure at least 90% adoption and utilization of the partner dashboard by all active partners
• Ensure process and tools adherence by the supply operations team.
• Ensure the partner's reconciliation report is shared with the finance team by the 5th day for the previous month.
• Achieve 100% adoption of the Shuttlers pricing calculator and other products available to the team while collaborating with the product team.

Requirements

• Minimum of 7 years of professional experience in Operations Management, Logistics, Supply Chain, or Fleet Management, with at least 2 years in a supervisory or management role.
• Experience in Account Management or Business Development where you helped clients or partners grow their business.
• Experience with route optimization software and fleet management systems.
• Strong vendor management and negotiation skills, particularly with third-party transport operators.
• Excellent communication, problem-solving, and real-time decision-making abilities for resolving operational disruptions.
• Proficiency in using data to track fuel efficiency, fleet utilization, and partner profitability.