Shuttlers is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles.
Read more about this company
The Daily Operations Business Analyst will own analytics for the Shared/B2C business line. The analyst will provide visibility into daily route performance, revenue, pricing, customer behaviour, cancellations, and operational efficiency. This role supports the Shuttlers Daily business line with insights that drive growth and service quality.
Key Responsibilities
Own end-to-end data and performance analytics for Shared/B2C operations.
Build dashboards for daily route performance: occupancy, revenue, demand, cancellations, and routing efficiency.
Conduct deep-dive analysis on route profitability, booking patterns, and customer behavior.
Identify optimization opportunities in pricing, capacity placement, and route schedules.
Partner with Ops to resolve real-time issues (route drops, seat shortages).
Validate and monitor data quality for trip, booking, and route data.
Support product experiments and measure impact with clear metrics.
Deliver periodic performance reports with insights and recommendations.
Requirements
2–3+ years experience as a Business/Data Analyst.
Strong SQL and Excel/Sheets skills.
Experience with BI tools (Power BI, Tableau, Looker, Metabase, Data Studio).
Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
Strong communication, documentation, and problem-solving skills.
KPIs
98% data accuracy and timeliness of dashboards and reports.
Staff Turnover and How to Calculate ItIn this article, we'll explain what staff turnover means, how to calculate it, why it matters, and what businesses can do to reduce it.
MyJobMag Career Kickstart Scholarship 2026: Training Report & HighlightsFollowing the resounding success of the pilot programme, the MyJobMag Career Kickstart Scholarship 2025, the second edition was launched in 2026 to expand impact and deepen outcomes. Here's everything you need to know about how the training went.
AI's Impact on Jobs and Organisations (Nigeria report)This report examines the extent to which AI is affecting jobs and organisations in Nigeria. It brings together perspectives from HR professionals and managers across different industries.
Gmail
Yahoomail