Personal Bankers at Stanbic IBTC Bank

To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity. Ensure smooth running of the core application systems through process issue resolutions and optimisation where required. Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame. Also, ensure that calls are escalated and communicated to the required support area and user.

• ​​​Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. 
• Successful resolution of application and system environment issues.
• ​​​Reduced number of incidents.
• Deployment of applications patches (custom and product).
• Deployment and orchestration of containerized applications.
• ​Creation and support of APIs and endpoints​.
• Ensuring that engagements, deployments, investigations and other team activities fall in line with regulatory and governance guidelines.

Qualifications

• Bsc Computer Science or related field.
• Professional certification in relevant field can be an added advantage.

Experience: 

• 3-4years experience as technical support and management of Core and Peripheral Applications. 
• Experience using Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration​ 

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Generating Ideas

Technical Competencies:

• Application Knowledge for Support
• Knowledge Management Systems
• Process Management
• Product and Services Knowledge
• Solution Design & Enablement

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To establish and manage constructive relationships with suppliers. To negotiate and agree on contracts with suppliers that align with the needs of the business and manage these contracts through their lifecycle. To ensure valuable input in contracting and renewals in terms of applicable clauses, SLA metrics, penal clauses, escalation matrix and related regulatory clauses. To manage supplier performance to ensure they deliver good value for money. To develop and maintain a supplier policy and standards. To develop and maintain a supporting Supplier and Contract Database. Regularly collaborate with the Group vendor management and procurement team for prompt actions on contract renewals and zero expired contracts.

• Increase in the number of suppliers meeting the targets within the contract.
• Reduction in the number of breaches of contractual targets.
• Collaborate with the IT Service monitoring team (PACC/SRE) to track and resolve service-related issues.
• Timely provision of required audit/assessment documentation for IT third parties.
• Effective coordination with internal teams and suppliers to gather audit required data.
• Clear ownership and awareness of supplier and contractual issues.
• To ensure that availability of services is not compromised by supplier performance

Qualifications

• BSc In Computer Science, Information Technology or related field.
• Relevant Professional certification can be an added advantage.

Experience:

• 2-4years experience in vendor management
• Experience or additional exposure in financial management will be an added advantage.