Jobs at Ikeja Electricity Distribution Company

Role Purpose

• Will be responsible for assisting NMD metering Specialist in the overall management of customer meters across the Business.

Role Accountabilities:

• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Resolve all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure meter installation/commissioning targets are met
• Tracking of the reinstallation of repaired faulty meters
• Acquisition of meters and sim card connectivity test before meter deployment
• Overall responsibility and control for the quality of metering infrastructure supervised/assigned
• Periodic customer meter recertification and validation for energy accuracy
• Daily Activity reporting
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
• Carrying out all other functions as designated in line with achieving the departmental objectives.

Minimum Requirements

• This role requires a First Degree or its equivalent (Diploma qualification)
• Requires between 0 - 3 years relevant work experience.

Skills & Competencies:

• Good knowledge of NMD customer metering.
• Familiarity with the various types of electricity metering infrastructure
• Good knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Customer Orientation
• Planning and Organizing
• Teamwork
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

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Job Description

• Will be responsible for assisting Backend specialist, coordinate and resolve post metering issues in the respective Business Units on NMD meters.

Responsibilites

• Ensure quality standards on all metering initiatives are met.
• Ensure daily validation and evaluation of installations.
• Check for consistency in survey/installation and reporting.
• Ensure closure of Non-conformance by the subcontractors or NMD reps at the various BUs.
• Weekly Performance reporting.
• Generation of quality of all metering activities & analyze the report.
• Escalation of issues to relevant teams
• Ensure compliance to policies regarding operations
• Update resolution feedbacks received from cross functional units.
• Carrying out all other functions as designated in line with achieving the departmental objectives.

Requirements

• First degree in any Social science/ Engineering
• Requires 0 - 2 years post qualification experience

Skills & Competencies:

• Basic knowledge of the industry
• Good Analytical skills
• Attention to Details
• Effective Monitoring Skills
• Proficient in MS Office Suite (Excel, Word, and PowerPoint)
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

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Role Purpose

• Will be responsible for assisting BU NMD Post Installation Supervisor in the post metering faulty resolution in the respective Business Units.

Role Accountabilities

• Monitor all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate accountability of used seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure.
• Periodic customer meter recertification and validation for energy accuracy.
• Daily activity & performance reporting.
• Verification and authentication of customer account number.
• Reconfirmation of customer request for new customer service/load change/name change/address change applications for the respective BU
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum Requirements

• First degree in Social science/ Engineering
• Requires 0 - 2 years post qualification experience

Skills & Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements.
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

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Role Purpose

• To assist the QAQC Field Specialist in ensuring quality checks of post metering activities at the Business Units.

Role Accountabilities

• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation.
• Prepare Weekly plans based on quality oversights, exception escalations
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure proper documentation of all daily field activities using CWA and CRM
• Ensure all quality checks of NMD field metering activities for the Business Units.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC surveillance Team and Others.
• Part responsibility for commercial loss reduction as related to metering.
• Part responsibility for the collation and evaluation of the survey/installation quality.
• Part responsibility for maintaining and ensuring quality standards on all metering initiatives.
• Monitor the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum Requirements

• First degree in social science/ Engineering
• Requires 2- 3 years post qualification experience

Skills & Competencies:

• Basic knowledge of industry regulatory requirement and energy accounting/auditing.
• Understanding of Metering infrastructure and functionality
• Extensive understanding of electrical wiring and cable specifications.
• Good Analytical skills.
• Attention to Details
• Effective Monitoring Skills.
• Proficient in MS Office Suite (Excel, Word, and Power point)
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management

Application Closing Date
Not Specified.