Quality Assurance and Quality Control Field Supervisor at Ikeja Electricity Distribution Company

Role Purpose

• To assist the QAQC Field Specialist in ensuring quality checks of post metering activities at the Business Units.

Role Accountabilities

• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation.
• Prepare Weekly plans based on quality oversights, exception escalations
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure proper documentation of all daily field activities using CWA and CRM
• Ensure all quality checks of NMD field metering activities for the Business Units.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC surveillance Team and Others.
• Part responsibility for commercial loss reduction as related to metering.
• Part responsibility for the collation and evaluation of the survey/installation quality.
• Part responsibility for maintaining and ensuring quality standards on all metering initiatives.
• Monitor the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum Requirements

• First degree in social science/ Engineering
• Requires 2- 3 years post qualification experience

Skills & Competencies:

• Basic knowledge of industry regulatory requirement and energy accounting/auditing.
• Understanding of Metering infrastructure and functionality
• Extensive understanding of electrical wiring and cable specifications.
• Good Analytical skills.
• Attention to Details
• Effective Monitoring Skills.
• Proficient in MS Office Suite (Excel, Word, and Power point)
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management

Application Closing Date
Not Specified.