Customer Care Service Executive (Telecom Experience Only) at Careers Verified

Executive - Shop Operations (Customer Care Service Executive)

•  First line interaction with customers
•  Ensure customer queries / requests/ concerns are attended, documented and reported to management
•  Follow-up with relevant department should in case there is any delay, escalate at deviations
•  Connect with customers and maintain cordial relations in the interest of the business
•  Responsible for Stock and Cash Management at the shop
•  Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
•  Ensure efficient operations at shop by coordinating remedies of issues affecting operations
•  Ensure Customer Service attitude is exemplified by actions and initiatives
•  Motivate contribution from colleagues to ensure Customer Delight
•  Adopt standards for business activities/processes and ensure adherence
•  Ensure Daily Operational Reports are prepared and submitted in time
•  Share improvisations with management which can be replicated at all locations/ processes

Function / Domain Customer Service / Shop Operations

• Reporting To Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
• Place of Posting Nigeria
• Essential Attributes Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Desired Attributes Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills proven achiever
• Should have sharp business acumen

Qualifications Graduate / Post Graduate

• Desired Experience 1 to 2 years’ Experience in a similar profile