Non Maximum Demand Post Installation Operations Officer at Ikeja Electricity Distribution Company

Role Purpose

• Will be responsible for assisting BU NMD Post Installation Supervisor in the post metering faulty resolution in the respective Business Units.

Role Accountabilities

• Monitor all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate accountability of used seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure.
• Periodic customer meter recertification and validation for energy accuracy.
• Daily activity & performance reporting.
• Verification and authentication of customer account number.
• Reconfirmation of customer request for new customer service/load change/name change/address change applications for the respective BU
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum Requirements

• First degree in Social science/ Engineering
• Requires 0 - 2 years post qualification experience

Skills & Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements.
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.