Latest Vacancies at Cleanace Solutions Limited

Overview

The ideal candidate will be responsible for the overall Finacial management of the organization.

The below are a summary of expected deliverables.

• Provide the financial leadership that the organization requires on all issues
• Provide financial analysis and report for the company’s operation
• Responsible for the creation of annual, quarterly, and/or monthly budgets and Cash flow forecasts and co-ordinate the annual budgeting process, in collaboration with other departments
• Produce monthly financial reports and ensure that the month end closing is done correctly and to time
• Ensure that the company’s cash flow is appropriate
• Ensure that all bank account are being operated effectively
• Supervises all accounts staff in the Head Office and Branches and ensures the efficient application of proper accounting standards
• Oversees cash management, investment and debt management activities
• Ensures effective strategic and operational financial planning, management, monitoring and reporting to enhance the decision making process of Senior Management

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Overview

The ideal candidate will be responsible to lead the entire customer experience strategy on behalf of the organization.

He/she will perform the below strategic responsibilities:

Task/Role Complexity:

• Developing and implementing new strategies for driving customer value and  ensuring optimal customer experience by conducting studies and research,
• Ensure that each touch point across the customer journey is engaging, efficient, and effective,
• Develop feedback points in the customer journey, define segmentation of customer base and identify opportunities for continuous improvement,
• Establish communication mediums through which customers can readily contact the company and vice versa,
• To conduct surveys by gathering information on customer opinion of rendered services to drive customer retention, reduce churn, and increase customer satisfaction,
• To continually review and evolve the processes CleanAce uses to track, oversee and organize every interaction between the customer and vivacity throughout the lifecycle,
• Supervise the activities of the digital and customer service team to ensure their interaction with customers reflect positively on the company,
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of CleanAce