Outlet Manager at Mshel Homes Ltd

Job Summary

The Outlet Manager will oversee the daily outlet operations, driving sales performance, ensuring excellent customer service, and enforcing company policies and procedures. The role requires strong leadership, operational efficiency, and the ability to contribute to business growth while maintaining Mshel Homes Limited’s standards and brand reputation.

Key Responsibilities

• Manage and supervise all daily activities of the Taraba outlet.
• Drive sales growth and ensure achievement of monthly and quarterly targets.
• Lead, train, and monitor the performance of Sales Executives and Customer Care staff.
• Develop and implement effective sales and marketing strategies.
• Ensure excellent customer experience and prompt resolution of client inquiries.
• Monitor market trends and provide feedback to management.
• Maintain proper documentation of sales, client records, and transactions.
• Ensure compliance with company policies, procedures, and operational standards.
• Build and maintain strong relationships with clients and key stakeholders.
• Prepare and submit periodic performance and sales reports to management.
• Oversee inventory and ensure proper management of all company assets within the outlet. 
• Coordinate promotional activities, campaigns, and site inspections to boost sales conversion.
• Ensure timely follow-up on leads and conversion of prospects into clients.
• Manage outlet budgets, expenses, and cost control measures effectively.
• Identify business opportunities within the region and recommend expansion strategies to 
  management

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, Marketing, Real Estate, or a related field.
• Minimum of 5-7 years experience in sales, operations, or branch management, preferably in real estate or related industries.
• Prior supervisory or leadership experience is an added advantage.

Skills & Competencies

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of sales operations and customer relationship management.
• Good analytical, reporting, and problem-solving skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft Office and CRM tools.

Personal Attributes

• High level of integrity and professionalism.
• Result-oriented and proactive.
• Strong organizational and time-management skills.
• Customer-focused mindset.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact within the real estate industry.