Sales Representative at Nature Smoke House

Role Summary

As a Sales Representative at Nature Smoke House, you will play a vital role in driving both retail and wholesale sales while ensuring excellent customer experiences. You’ll manage sales records, customer interactions, and our online store presence, while also creating content that strengthens our brand identity.

This role requires someone who is organized, customer-focused, sales-driven, and highly skilled in data management.

APPLICANTS MUST RESIDE IN AKOKA, BARIGA, GBAGADA, SOMOLU, YABA, OR ITS ENVIRONS.
AGE: 21–28 YEARS

Key Responsibilities

Sales & Records

• Record daily and weekly sales (retail and wholesale).
• Track and update customer databases daily, including walk-in, online, and wholesale customers.
• Maintain accurate records of inflows and outflows (revenue and expenses).
• Identify and record product swaps, errors, and discrepancies.
• Customer Service & Relationship Management
• Serve as the primary point of contact for customers via phone, WhatsApp, Instagram, TikTok, email, and live chat.
• Provide detailed product information, including features, benefits, and customization options.
• Understand customers’ needs to recommend suitable products and, when necessary, suggest alternatives.
• Assist customers with inquiries, resolve complaints, and ensure customer satisfaction.
• Follow up with customers to encourage repeat business and referrals.
• Build trust and maintain strong customer relationships through excellent service.

Sales & Marketing Support

• Actively promote products online and in-store to drive sales.
• Create engaging social media content to showcase products and strengthen our brand presence.
• Develop a deep understanding of all product lines to confidently recommend and upsell products.
• Process online and in-store customer orders promptly and accurately.
• Meet and exceed sales goals and targets set by management.

Operations Support

• Assist with the daily running of the organization.
• Collaborate with the team to streamline processes and improve overall efficiency.

Qualifications & Requirements

• Minimum of HND in Business, Marketing, Mass Communication, or a related field.
• At least 2 years of proven experience in sales, marketing, or customer service.
• Highly proficient in Microsoft Office Suite, especially Excel, for data entry, analysis, and reporting.
• Strong knowledge of social media platforms, including WhatsApp, Instagram, and TikTok.
• Excellent communication and interpersonal skills.
• Ability to multitask, stay organized, and work with minimal supervision.
• Customer-focused mindset with strong problem-solving skills.
• Basic bookkeeping and record-keeping knowledge is an added advantage.

Remuneration

• ₦100,000 monthly salary
• Informal commissions on sales

Benefits

• Competitive pay
• Paid time off
• Great work ambiance
• Amazing colleagues
• Multicultural environment
• Employee recognition & rewards