Credit Control Officer at Global Organics Limited

Industry: Pharmaceutical Manufacturing

Job Summary

The Credit Control Officer will be responsible for managing the company’s credit and receivable processes to ensure timely collection of outstanding debts, effective monitoring of customer accounts, and reduction of bad debts. The ideal candidate must possess strong analytical, reconciliation, and customer relationship management skills with experience in credit control operations, preferably within a pharmaceutical manufacturing company.

Key Responsibilities

• Monitor customer accounts to ensure timely payment of outstanding invoices.
• Follow up with customers on overdue accounts through calls, emails, and official correspondence.
• Prepare ageing analysis reports and provide regular updates on outstanding receivables.
• Reconcile customer statements and resolve payment discrepancies promptly.
• Review customer credit limits and recommend adjustments where necessary.
• Ensure compliance with the company’s credit policy and procedures.
• Prepare weekly and monthly debt recovery reports for Management review.
• Liaise with the Sales and Finance departments to resolve customer billing and payment issues.
• Maintain accurate records of customer transactions, payments, and recovery activities.
• Investigate and resolve disputed invoices or account irregularities.
• Support the preparation of financial reports relating to receivables and collections.
• Reduce overdue debts and improve cash flow through effective debt recovery strategies.
• Monitor post-dated cheques and customer payment schedules.
• Ensure proper documentation and filing of credit-related records.

Requirements / Qualifications

• Bachelor’s Degree or HND in Accounting, Finance, Economics, Business Administration, or related discipline.
• Minimum of 5 years’ experience in Credit Control, Accounts Receivable, or related finance role, preferably in a pharmaceutical manufacturing company.
• Strong knowledge of credit control procedures and debt recovery processes.
• Proficiency in Microsoft Office applications, especially Excel.
• Experience with accounting software or ERP systems is an added advantage.
• Good analytical, reconciliation, and reporting skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High level of integrity, accuracy, and attention to detail.

Key Competencies

• Credit management and debt recovery
• Account reconciliation
• Financial reporting
• Communication and negotiation skills
• Analytical and problem-solving skills
• Time management and organizational ability
• Customer relationship management
• Attention to detail and accuracy