Doctor - Patient Liaison Officer at DRO Health

We seek a highly organised, compassionate, and proactive Doctor-Patient Liaison Officer to join our dynamic team at DRO Health. In this crucial role, you will act as the bridge between patients and doctors, ensuring that appointments are scheduled and managed efficiently while providing a seamless and supportive experience for everyone involved.

This position requires excellent communication and organisational skills, attention to detail, and a proactive approach to problem-solving. If you are passionate about improving patient care and thrive in a fast-paced, solution-oriented environment, we invite you to apply for this exciting opportunity to make a meaningful impact in healthcare.

Reports to: COO

Key Responsibilities:

• Monitoring bookings from patients 
• Confirming and reminding doctors about appointments 
• Ensuring doctors start appointments on time 
• Helping patients with any issues related to joining and completing an appointment 
• Quickly and efficiently reschedule appointments as needed, ensuring minimal disruption to both the patient and doctor\'s schedule
• Respond to patient inquiries across multiple communication channels (phone, email, Crisp, etc.) in a timely and professional manner, addressing their needs or concerns effectively
• Managing doctor’s schedules 
• Generate and present monthly reports on appointment bookings, doctor schedules, patient feedback, and overall operational efficiency 
• Innovating in the role to optimise the experience and ensure an efficient process for the patients and doctors 

Qualifications:

• A bachelor’s degree in healthcare administration, business management, or a related field is preferred
• At least 3 years of experience in a customer-facing role, preferably in a medical or healthcare environment
• Experience using CRMs, appointment scheduling tools, or telemedicine platforms is an advantage
• Strong attention to detail and organisational skills
• Strong analytical and problem-solving skills
• Excellent time management, communication and teamwork skills
• Ability to learn quickly and adapt to new technologies
• Certification in healthcare administration or medical office management is a plus

Salary: 

Highly competitive and based on experience and skills.

Benefits:

• 50% off all DRO Health services for family and friends