Latest Jobs at United Nigeria Airlines

Job Summary:

• To lead and manage the overall operations, commercial performance, and service delivery of the travel agency by driving revenue growth, ensuring operational efficiency, maintaining strong supplier relationships, and delivering excellent customer experience

Duties and Responsibilities:

• Oversee daily agency operations including reservations, ticketing, and customer service activities
• Develop and implement sales strategies to achieve revenue and profitability torgets
• Supervise, coach, and evaluate travel consultants and operational staff
• Build and maintain relationships with airlines, hotels, tour operators, and corporate clients
• Monitor booking performance, pricing trends, and market opportunities
• Ensure compliance with BSP requirements, industry regulations, and company policies
• Approve complex ticketing transactions, refunds, and reissues
• Honde escolated customer complaints and service recovery
• Prepare periodic operational and financial performance reports
• Identify new business opportunities and partnership channels
• Ensure adherence to service quality standards and operational procedures

Key Performance Indicators:

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rote
• Ticketing accuracy and reduction in ADWACM exposure
• Customer satisfaction and complaint resolution tumaround time
• Staff productivity and performance targets
• Growth in new business and market share.
• Functional Knowledgeable in these areas
• GDS systems (Amadeus, Sobre, Galileo)
• Airline fare construction and ticketing rules
• 8SP reporting and airline distribution processes
• Corporate travel management
• Travel industry regulations and documentation requirements
• Sales planning and revenue monitoring

Education and Experiences:

• Bachelor's degree in Tourism, Business Administration, Marketing, or related discipline
• JATA/UFTAA professional certification or equivalent industry qualification is highly required Minimum 5-7 years' experience in travel agency or airline commercial operations
• At least 2-3 years in a supervisory or management role

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Job Summary:

• To support travel agency operations through efficient reservations, ticketing, and customer service delivery while ensuring accuracy, compliance, and customer satisfaction.

Duties and Responsibilities:

• Process flight reservations, ticket issuance, revalidation, and refunds
• Provide travel advice and itinerary planning to clients
• Handle hotel bookings, travel insurance, and tour arrangements
•  Respond promptly to customer inquiries and booking requests Ensure accuracy in fore calculation and ticketing procedures Maintain booking records and update customer databases Assist in achieving individual and team sales targets
• Support corporate travel account servicing
• Ensure compliance with airline and agency policies

Key Performance Indicators:

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rate
• Ticketing accuracy and reduction in ADM/ACM exposure
• Customer satisfaction and complaint resolution tumaround time
• Staff productivity and performance targets
• Growth in new business and market share
• Functional Knowledgeable in these areas
• GDS usage (Amadeus, Sabre, or Galileo)
• Fare rules and ticketing procedures Travel documentation and visa basics Airline schedules and routing knowledge Reservation and booking processes

Knowledge:

• Practical use of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for flight bookings, ticketing, and reissues Basic airline fare rules, ticketing procedures, and refund/revalidation processes
• BSP (Billing and Settlement Plan) processes and reporting basics
• Knowledge of travel documentation requirements, including visas, passports, and insurance
• Airline schedules, routing, and connections for domestic and international travel

Education and Experiences:

• BSC/OND/HND/Bachelor's degree in any relevant discipline
• JATA/UFTAA professional certification or equivalent industry qualification is highly required
• 1-3 years' experience in a travel agency or airline reservations environment
• Certification or training in GDS ticketing is an advantage

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Job Summary:

• The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services. The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.

Duties and Responsibilities:

• Ensures Tickets are not sold on credit
• Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
• For all Ticket purchases-all payments must be in cash or credit cords before ticket is issued
• Ensures update with relevant information regarding flight schedules, Fight timing and fores
• Ensures all necessary tools/materials needed for reservation and ticketing, checkin, Boarding, are available and ready for use before commencement of duty
• Ensures receipts, tickets, ticket jockets are available at all time if not make timely request to the supervisor
• Ensures daily flight program is readily available
• Ensures check-in, sales, boarding of passengers one comed out according to United Nigeria SOP
• Ensures sales, excess baggage charge reconciliation at the end of day's operations
• Ensures intending passengers hold valid ticket before check in and boarding
• Ensures valid identification before checkin
• Generates passenger manifest and make sure it goes with the flight
• Attends to any other duty assigned by the supervisor

Required Skills/Ability:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent soles and customer service skills
• Excellent organizational skills and attention to detall
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem solving skills
• Strong supervisory and leadership skills
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Must be smart enough to take critical decisions within a very short time limit Proficient with Microsoft Office Suite or related software

Education and Experiences:

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi task
• A minimum of one (1) year experience in relevant field

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Job Summary:

• The Baggage Handler is responsible for safely and quiddy boding, unloading or transporting airline passengers luggage in good time at the airport

Duties and Responsibilities:

• Collecting, sorting and checking luggage against flight lists, making sure that items go on to the right aircraft Transferring luggage from the check-in areas to the departure areas
• Taking luggage to the appropriate aircraft in a baggage truck-protecting it against bad weather if needed
• Moving luggage to and from aircraft holds using trucks, cargo loaders and loading conveyor systems
• Storing cargo (goods) in warehouses ready for distribution
• Ensuring the luggage is loaded on the correct conveyors in the baggage reclaim area.
• Removing luggage from an aircraft as quickly as possible after it has landed
• Keeping an eye open for suspicious looking baggage items at all times and reporting anything unusual to security or the police immediately
• Correctly loading and storing luggage in the hold of the aircraft.
• Recording and dealing with damaged or incorrectly received baggage, and load discrepancies.
• Using specialist equipment such as conveyors, bor code recognition and lifting equipment.
• Informing appropriate members of staff about damaged or malfunctioning equipment.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills
• Ability to work as part of a team
• Ability to follow and act on instructions.
• Ability to observe and be aware of safety procedures at all times
• Ability to work quickly and accurately even under pressure
• Must be reliable and honest.
• Must have good vision and normal colour vision.
• Ability to prioritise workloods
• Must be able to think quickly when dealing with problems
• Hove some mechanical skills, to operate equipment and machinery

Education and Experiences:

• Must be at least 18 years old
• High school diploma or equivalent
• At least two years related experience required

Physical Requirements:

• Good level of fitness and physical strength
• May be required to work late shifts
• Must be able to lift up heavy items at times