Travel Agency Officer at United Nigeria Airlines

Job Summary:

• To support travel agency operations through efficient reservations, ticketing, and customer service delivery while ensuring accuracy, compliance, and customer satisfaction.

Duties and Responsibilities:

• Process flight reservations, ticket issuance, revalidation, and refunds
• Provide travel advice and itinerary planning to clients
• Handle hotel bookings, travel insurance, and tour arrangements
•  Respond promptly to customer inquiries and booking requests Ensure accuracy in fore calculation and ticketing procedures Maintain booking records and update customer databases Assist in achieving individual and team sales targets
• Support corporate travel account servicing
• Ensure compliance with airline and agency policies

Key Performance Indicators:

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rate
• Ticketing accuracy and reduction in ADM/ACM exposure
• Customer satisfaction and complaint resolution tumaround time
• Staff productivity and performance targets
• Growth in new business and market share
• Functional Knowledgeable in these areas
• GDS usage (Amadeus, Sabre, or Galileo)
• Fare rules and ticketing procedures Travel documentation and visa basics Airline schedules and routing knowledge Reservation and booking processes

Knowledge:

• Practical use of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for flight bookings, ticketing, and reissues Basic airline fare rules, ticketing procedures, and refund/revalidation processes
• BSP (Billing and Settlement Plan) processes and reporting basics
• Knowledge of travel documentation requirements, including visas, passports, and insurance
• Airline schedules, routing, and connections for domestic and international travel

Education and Experiences:

• BSC/OND/HND/Bachelor's degree in any relevant discipline
• JATA/UFTAA professional certification or equivalent industry qualification is highly required
• 1-3 years' experience in a travel agency or airline reservations environment
• Certification or training in GDS ticketing is an advantage