Latest Jobs at Outsource Nigeria

Job Summary

• The COO is responsible for overseeing the organization’s ongoing operations and procedures. 
• As a key senior management team member, the COO ensures operational excellence across departments, optimizes processes, and drives scalable growth.

Key Responsibilities

• Develop and implement business strategies aligned with the company's long-term goals.
• Oversee daily operations of the company (including product, customer service, IT, logistics, and agent management).
• Collaborate with department heads to ensure efficient service delivery and achievement of KPIs.
• Drive operational efficiency through automation, technology, and process re-engineering.
• Monitor performance by analyzing data and metrics.
• Ensure adherence to industry regulations and internal policies.
• Report on operational performance and suggest improvements to the CEO.
• Build a high-performing team and a strong organizational culture.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Finance, or related field.
• MBA or equivalent preferred.
• 10+ years of experience in operations management, preferably in the financial or fintech sector.
• Proven track record of scaling operations in a fast-growing company.
• Strong leadership and organizational skills.

Salary and Benefits
N450,000 Monthly + Driver + PFA + HMO.

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Job Summary

• The CCO ensures the company complies with all legal and regulatory requirements and develops internal controls to minimize risk. 
• The role involves oversight of AML/CFT programs, regulatory reporting, internal audits, and compliance training.

Key Responsibilities

• Develop and implement a robust compliance program.
• Monitor and interpret regulatory changes, ensuring timely updates to internal policies.
• Lead AML/CFT initiatives, including KYC, suspicious activity reporting, and agent monitoring.
• Liaise with regulators (e.g., CBN, EFCC, NFIU) and ensure timely regulatory reporting.
• Conduct compliance risk assessments and internal audits.
• Train staff on compliance and ethical business conduct.
• Ensure compliance in all regions of operation, including branch and agent-level activities.
• Provide reports to the board and escalate major compliance risks.

Qualifications & Experience

• Bachelor’s Degree in Law, Finance, Risk Management, or related field.
• Professional certifications (e.g., CAMS, CCEP, CRCMP) preferred.
• 7+ years in financial services compliance or risk management.
• Strong knowledge of Nigerian financial regulations, especially for mobile money operations.

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Job Summary

• The Lagos RM will drive business growth across the Lagos region by managing field agents, building partnerships, and ensuring service availability.
• The role includes oversight of agent onboarding, monitoring transaction volumes, and delivering regional KPIs.

Key Responsibilities

• Lead agent recruitment, activation, and performance monitoring.
• Ensure availability and uptime of services across agent locations.
• Drive transaction growth and agent profitability across Lagos.
• Monitor market trends and identify new business opportunities.
• Ensure compliance with CBN regulations and company standards.
• Collaborate with marketing and product teams to execute regional campaigns.
• Lead, coach, and supervise the regional sales and support teams.

Qualifications & Experience

• Bachelor’s Degree in Business, Marketing, or related field.
• 5+ years of experience in mobile money, agency banking, or fintech operations.
• Strong leadership and territory management skills.
• Proven ability to grow and manage distributed teams.

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Job Summary

• The Relationship Manager is responsible for managing and deepening relationships with agents, merchants, and clients in Ogun State.
• The RM ensures seamless service delivery, supports business expansion, and helps drive adoption of financial services.

Key Responsibilities

• Serve as the primary contact for agents and clients within assigned territory.
• Onboard new agents and ensure timely training and activation.
• Conduct periodic visits to agents/partners to resolve issues and provide support.
• Monitor transaction volumes and agent liquidity.
• Support regional marketing initiatives and promotions.
• Resolve service complaints and escalate critical issues.
• Prepare and submit periodic reports on field activities and performance.

Qualifications & Experience

• Bachelor’s Degree in Marketing, Business Administration, or related field.
• 3 - 5 years of experience in relationship management, preferably in fintech or banking.
• Good interpersonal and communication skills.
• Strong problem-solving and territory management capabilities.

Salary and Benefits
N250,000 Monthly + Car + Driver + PFA + HMO.

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Job Summary

• The Relationship Manager (RM) for Oyo State is responsible for managing and expanding the agent and merchant network across the state. 
• The RM plays a critical role in ensuring agent activity, customer satisfaction, and market penetration for mobile financial services.

Key Responsibilities

• Identify, onboard, and train mobile money agents and merchant partners.
• Conduct regular field visits to monitor agent performance and provide operational support.
• Promote product adoption and ensure active agent participation.
• Monitor agent liquidity and coordinate cash or e-value rebalancing support.
• Resolve agent complaints and escalate technical or operational issues.
• Ensure full compliance with KYC/AML and regulatory requirements.
• Gather market intelligence and support regional business development activities.
• Prepare and submit periodic reports on agent performance and regional trends.

Requirements

• Bachelor’s Degree in Business, Finance, Marketing, or a related field.
• 3 - 5 years of experience in agency banking, fintech, or mobile money operations.
• Strong communication and relationship management skills.
• Must reside in or be familiar with the Oyo State market.
• Proficiency with MS Office tools and mobile agent applications.

Salary and Benefits
N250,000 Monthly + Car + Driver + PFA + HMO.

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Job Summary

• The Ondo RM is responsible for managing the company’s agent and merchant ecosystem within Ondo State, ensuring quality service delivery, transaction growth, and market presence.

Key Responsibilities

• Recruit and onboard new agents, ensuring all regulatory documentation is in place.
• Conduct weekly monitoring of agent activities and resolve operational issues.
• Facilitate liquidity management processes for optimal transaction flow.
• Champion the brand in local communities and build loyalty among agents.
• Identify inactive agents and drive strategies to re-engage or replace them.
• Provide accurate and timely reporting of regional performance metrics.
• Assist with the roll-out of new services or product features.

Monthly Target:

• 10,000 Application forms per month

Requirements

• Degree in Business, Economics, Marketing, or any related discipline.
• 3+ years of experience in agency banking, fintech, or field-based financial services.
• Good understanding of agent banking ecosystem.
• Excellent communication, training, and client service skills.

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Job Summary

• The Osun Relationship Manager will oversee the day-to-day relationship with mobile money agents, ensuring high performance and expansion of financial services within the region.

Key Responsibilities

• Develop and maintain strong relationships with agents and partners in Osun.
• Drive agent activation, transaction growth, and retention.
• Monitor daily transaction trends, liquidity issues, and agent downtime.
• Conduct agent training sessions on new products and services.
• Support complaint resolution and promote agent satisfaction.
• Liaise with regional and central support teams to resolve escalations.
• Ensure strict compliance with all financial and operational procedures.
• Collect and report data for performance tracking and analysis.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum of 3 years’ experience in fintech, banking, or mobile money sectors.
• Ability to work independently and travel extensively within the state.
• Strong organizational, reporting, and interpersonal skills

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Job Summary

• The Lagos MMO RM will drive operational success and agent/merchant network performance across Lagos. 
• The role is strategic, focusing on deepening relationships, improving service delivery, and scaling transactions in high-density areas.

Key Responsibilities

• Develop strong working relationships with key mobile money agents and merchants.
• Lead initiatives to grow wallet adoption, agent performance, and revenue in Lagos.
• Provide proactive support to agents, ensuring platform uptime and liquidity availability.
• Execute territory growth plans in collaboration with product and marketing teams.
• Supervise a team of Field Officers or Area Officers, monitoring their KPIs.
• Monitor market competition and recommend improvements to product and pricing strategy.
• Drive compliance with KYC, AML, and other MMO regulatory requirements.
• Prepare and deliver weekly reports and insights on field operations.

Requirements

• Bachelor’s Degree in Finance, Marketing, Business or related field.
• 4 - 6 years of experience in mobile money, fintech, or digital banking.
• Demonstrated ability to manage large-scale operations in urban and peri-urban areas.
• Advanced problem-solving and communication skills.
• Knowledge of Lagos market and digital financial services behavior.

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Job Summary

• The Ogun MMO RM manages and supports the performance of mobile money agents and partners throughout Ogun State. The role ensures continuous service availability, agent satisfaction, and regional revenue contribution.

Key Responsibilities

• Maintain and grow the agent and merchant base across Ogun.
• Drive usage of the company’s mobile wallet and payment platforms.
• Manage field-level escalations including downtime, fraud, or liquidity issues.
• Conduct KYC onboarding, compliance checks, and agent education.
• Support revenue generation through agent performance coaching.
• Collaborate with product, finance, and technical support teams.
• Report field insights, including customer trends and operational bottlenecks.
• Assist in organizing community-level activations or agent meetings.

Monthly Target:

• 30,000 application forms per month

Requirements

• Bachelor’s Degree in Business, Economics, or related field.
• 3–5 years of experience in agency banking, mobile money, or field relationship roles.
• Familiar with Ogun’s local government areas and business hubs.
• Strong problem-solving, negotiation, and presentation skills.

Salary Budget
N150,000 / Month + N100,000 to N900,000 Commission + Car + PFA + HMO

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Job Summary

• The Oyo MMO Relationship Manager is responsible for managing the agent and merchant network within Oyo State, ensuring high levels of engagement, performance, and compliance for mobile money operations.

Key Responsibilities

• Identify and onboard mobile money agents and merchant partners.
• Monitor agent activity and drive transaction volume growth.
• Train agents on platform usage, products, and compliance policies.
• Ensure agent liquidity through proactive monitoring and support.
• Resolve field issues quickly and escalate critical challenges as needed.
• Conduct regular field visits and agent performance reviews.
• Support product rollout and promotions within the state.
• Prepare and submit weekly reports on agent activities, KYC compliance, and market trends.

Monthly Target: 

• 30,000 application forms per month.

Requirements

• Bachelor’s degree in Business, Economics, or related field.
• 3–5 years of relevant experience in fintech, mobile money, or agency banking.
• Good understanding of the financial service needs in Oyo State.
• Strong interpersonal and field-based operational skills.
• Proficiency in MS Office and mobile-based reporting tools.

Benefits

• Salary: N150,000 Monthly 
• N100,000 - N900,000 Commission 
• Car 
• PFA 
• HMO.