Latest Jobs at MTN Nigeria

Mission:

The role Leads and continually improve the Enterprise Cyber security posture, provide technical expertise on all MTNN Enterprise wide Security related issues and work with MTN Group Security to define appropriate Frameworks.

Description:

• Assist with cybersecurity initiatives in conjunction with Group Cybersecurity team.
• Design and implement security controls to safeguard and monitor events for information systems, enterprise applications and data.
• Support with implementation of Information Security projects.
• Support the continuos optimization and upgrades of existing security solutions like SIEM, Vulenrability, Data Secrity & Security Analytics.
• Drive internal and external vulnerability assessment, penetration tests engagements and manage results to remediation.
• Respond to escalated security events and drive security incident response processes to ensure timely resolution with minimal disruption.
• Design, document, and deploy secure infrastructure solutions to enhance and evolve the security posture of the business to ensure integrity, availability and confidentiality of all critical enterprise data.
• Support with annual Red team & Blue team exercise to improve enterprise security.
• Provide expertise on security tools, including but not limited to firewalls, Web Application firewalls, IDS/IDP, anti-malware software.
• Liaise with stakeholders in respect of operational implementation of security policies and best practices.
• Collaborate with the Client Server Team to ensure that technical plans are practical, controls are sustainable, and implementations are managed to minimize risks and adverse impact to servers, workstations and user productivity.
• Implement the infrastructure, configurations and processes to monitor security related events.
• Prevent data loss and service interruptions by researching new technologies that will effectively protect the enterprise network.
• Document and operationalize information security processes.
• Ensure all security system documentation is up to date.
• Support Business Risk Management in security related investigations.
• Drive the planning and action remedies required to prevent exposures to information security related threats.
• Perform security incident response and management.
• Interface with relevant Support Teams to resolve security vulnerabilities within the Enterprise systems and Applications.
• Drive knowledge management and best practices sharing within own unit, department, division, or enterprise-wide as required.

Education:

• Minimum of First Degree in Computer Science, Engineering, Information Technology/Systems or related discipline preferred
• Possession of a post graduate degree in related IT, Engineering field will be an advantage
• Possession of a professional IT certification (Certified Information Security Systems Professional (CISSP)
• Possession of other Cybersecurity related certification is desirable

Experience:

• 3-7  years’ experience in an area of Security specialisation; with experience working with others
• Experience working in a Large organization and preferably in the Telecommunications industry
• Strong background as an Engineer/Architect in application security infrastructure and various network technologies to include devices such as firewalls, VPN, intrusion/extrusion detection, vulnerability & risk assessment tools, encryption technologies, virus/worm/malware prevention, E-business and web application technologies, Data Loss Prevention, whole disk & device encryption solutions, two-factor authentication, common Windows (desktop & server) platforms,
• Experience with Microsoft, Solaris, Unix, Oracle and MS SQL
• Experience working in telecommunications industry
• Managing network and / or network security
• Knowledge should be current with information security best practices and global trends
• Knowledge of security best practices such as; defense in-depth, least privileges, need-to-know, separation of duties, access controls, encryption
• User account identity, authorization and authentication management.
• Security incident and event management
• Experience in researching new or emerging technologies and processes that may be incorporated as solutions to reoccurring security concern

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Reports To: Manager - Sales and Trade Development Lagos Mainland

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Reports To: Manager - Master Brand Youth Teens Data Digital Convergence Group Projects

Division: Marketing

Mission:

• Develop Thematic, Voice centric and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life and leverage brand assets to drive customer acquisition, retention and incremental usage across all customer and Business segments.

Description:

• Develop and execute brand equity building strategies for Masterbrand.
• Support to manage strategic framework for the development of Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns.
• Monitor key market indices as they affect brand perception, preference, affinity, equity, revenue and market share.
• Assist in developing rollout plans and route to market strategy for all thematic campaigns
• Assist in developing communication materials for all Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns.
• Develop, execute and manage brand equity and affinity growing projects and support segments on other brand building projects 
• Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties
• Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with Corporate Services)
• Provide Brand support to other functions like HR/Network Group/IT, Risk, Investor Relations, CR etc. 
• Supervise and manage all relevant advertising agencies with the brand managers.
• Manage production of advertising creative materials e.g. Outdoor, TV, Press and Radio etc
• Monitor Competitor activities – (Other Telcos, MVNOs, FMCGs) 
• Support Strategic Management of all thematic campaigns in building brand equity, data & voice proposition initiatives to stimulate adoption as well as Group/Enterprise-wide business campaigns to drive product awareness/adoption in business communities.
• Ensure prominent visibility of all MTN branded Enterprise-wide business campaigns across the country, using both traditional and digital mediums of advertising.
• Manage documentation and coordination of the creative agency. Documentation will include but not restricted to, raising contracts, processing payment, resolving any issues etc.
• Ensure compliance with the MTN brand CI rules across all branding materials; POS materials, merchandising materials etc.
• Ensure Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns are deployed effectively to deliver business objectives to the brand in time, to cost and in-full.
• Effective monitoring of competitor’s activities and consumer promotions initiatives etc.
• Support in formulating marketing communication strategies for brand building initiatives to drive brand equity and TOMA.
• Formulate communication strategies designed to drive adoption for voice propositions and Enterprise business offers. 
• Coordinate all Advertising, Public Relations and Events related to thematic launches.
• Develop communication messages that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.

Education:

• First degree in related discipline 
• Tertiary qualification in marketing, economics or any other social science
• MBA will be an additional advantage
• A professional qualification of CIM or any other marketing related professional body
• Member of NIM (Nigerian Institute of Marketing)
• Membership of ARCON would be an added advantage.
• Fluent in English

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing stakeholders
• Experience working in a medium to large organization
• Experience in brand management and project management in a marketing department or advertising
• Experience of Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
• Excellent Marketing communication skills especially in the development of communication messages.
• Experience in stakeholder management/engagement
• Experience in FMCG or telecommunications market

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Reports To: Chief Broadband Officer - CBBO

Division: Fixed Broadband

Mission:

• Oversee the development and management of MTNN Broadband strategy to ensure strategic/marketing decision-making, supported by an accurate, efficient and effective market positioning system while ensuring adherence to policies and procedures that monitor and support the broadband business performance management.
• Develop strategy for data extraction, interpretation and governance.
• To distill and provide deep understanding of customer needs and aspirations to enable MTN Nigeria engage more closely with its customers with relevant value propositions.

Description:

• Provide direction on broadband business planning, business performance monitoring and propositions analysis 
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance 
• Manage the performance measurement and monitoring of broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested. 
• Develop competitive broadband strategies for MTN Broadband product plans, solutions and value propositions 
• Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all solutions and services across all key segments 
• Define and manage Broadband Segment customer lifecycle management (CLM) framework in conjunction with the business Segment Managers 
• Ensure integrity of broadband financial modeling projects. 
• Ensure quality assurance for all business plans, product analysis and data generated for reporting 
• Review and assess competitive price reactions scenarios 
• Execute strategies for effective market penetration based on existing channels 
• Oversee the initiation and management of sales activation at identified key retail points 30. New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
• Provide strategic direction on the optimal pricing strategy and models for Broadband propositions and solutions
• Ensure full integration of quality management processes within the Business Performance Management team and activities to ensure alignment with their effective deployment on a day-to-day basis.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• A Masters degree, preferably an MBA will be an advantage
• Fluent in English and language of country preferable

Experience:

9 - 17 years’ experience which includes:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• 3 years’ experience in business performance reporting, financial analysis and business development
• Worked across diverse cultures and geographies advantageous

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Reports To: Manager - Service Integration and Special Projects

Division: Customer Relations

Mission:

• Develop and manage best practice standards and transformation initiative delivery to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate the retail space towards achieving its strategic outcomes, whilst maintaining balance between sales, service and compliance and increasing quality and customer satisfaction.

Description:

• Mining of data from Power BI tools for analysis. 
• Provide data and analysis to support the business planning process by management. 
• Ensure generation of relevant report (daily, weekly, and monthly across all retail channels for management decision making purposes.
• Audit and review of data to ensure data integrity and adherence to data governance policies.
• Provide intelligence to support business planning.
• Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors, and suppliers to resolve problems.
• Maintain brand alignment in rendering sales and services in service centre environment. 
• Collaborate with relevant departments’ e.g.  Marketing in deploying promos. 
• Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions.
• Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
• Ensure generation of relevant reports for management purposes. 
• Develop key account management tactics in line with the organization’s value proposition.
• Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
• Create, maintain, and deliver high quality process documentation and process re-engineering.
• Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department.
• Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
• Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development. 
• Oversee technical activities and associated administrative duties in the franchise outlets.  
• Co-ordinate document vetting activates and ensure the completeness and accuracy of all documents and information.
• Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points.
• Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making.
• Analysis and computation of commission due to all franchise outlets pan Nigeria.
• Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns. 
• Maintain brand alignment in rendering sales and services in service Centre environment.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Experience working in a medium-sized organization 
• Experience in Change Management
• Experience in Business planning and analysis 
• Experience in Project Management
• Proficient use of MS Office Suite – Excel, PowerPoint

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Reports To: Manager - Proposition and Customer Insights High Value

Division: Marketing

Mission:

• Responsible for analyzing customer data and market trends to inform proposition development and optimization. 
• Work closely with cross-functional teams to develop customer-centric propositions that drive business growth.
• To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for market segment of the consumer market.
• Analyst will support the Manager, HV Segment in the execution of the Segment’s strategy

Description:

• Ensures market penetration, growth and profitability through effective implementation of postpaid and segment strategies
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies 
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Responsible for end-to-end implementation of operational strategy for acquisition & retention of postpaid customers via strategic and tactical interventions
• Prepares /compiles agreed periodic reporting for the attention of the Manager, High Value 
• Conduct frequent product testing for all products/tariff plans and resonating capabilities on the products
• Collaborate with CuS, S&D, Brands & Communication, finance, HR Learning & development etc. to ensure flawless execution of HV products and initiatives

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

• At Least 2 to 3 years’ experience in segment management 
• Customer contact and understanding of customer behavior
• Marketing plans, advertising materials and product life cycle monitoring
• Experience in Telecommunications Industry/tech
• Experience in Project Management
• Proficient use of MS Office Suite (Excel, PowerPoint, Power BI, ERP)