Senior Manager - Business Management and Analytics at MTN Nigeria

Reports To: Chief Broadband Officer - CBBO

Division: Fixed Broadband

Mission:

• Oversee the development and management of MTNN Broadband strategy to ensure strategic/marketing decision-making, supported by an accurate, efficient and effective market positioning system while ensuring adherence to policies and procedures that monitor and support the broadband business performance management.
• Develop strategy for data extraction, interpretation and governance.
• To distill and provide deep understanding of customer needs and aspirations to enable MTN Nigeria engage more closely with its customers with relevant value propositions.

Description:

• Provide direction on broadband business planning, business performance monitoring and propositions analysis 
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance 
• Manage the performance measurement and monitoring of broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested. 
• Develop competitive broadband strategies for MTN Broadband product plans, solutions and value propositions 
• Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all solutions and services across all key segments 
• Define and manage Broadband Segment customer lifecycle management (CLM) framework in conjunction with the business Segment Managers 
• Ensure integrity of broadband financial modeling projects. 
• Ensure quality assurance for all business plans, product analysis and data generated for reporting 
• Review and assess competitive price reactions scenarios 
• Execute strategies for effective market penetration based on existing channels 
• Oversee the initiation and management of sales activation at identified key retail points 30. New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
• Provide strategic direction on the optimal pricing strategy and models for Broadband propositions and solutions
• Ensure full integration of quality management processes within the Business Performance Management team and activities to ensure alignment with their effective deployment on a day-to-day basis.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• A Masters degree, preferably an MBA will be an advantage
• Fluent in English and language of country preferable

Experience:

9 - 17 years’ experience which includes:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• 3 years’ experience in business performance reporting, financial analysis and business development
• Worked across diverse cultures and geographies advantageous