House Keeper at Denam Properties Ltd

Location: DAL (Denam Apartments Limited)
Reports To: Operations Manager/Housekeeping Supervisor

Job Summary

The Housekeeper is responsible for ensuring that all guest apartments are clean, hygienic, well-organized, properly stocked, and ready for guest check-in. The role requires attention to detail, honesty, good time management, and a strong commitment to maintaining DAL's housekeeping standards.

Key Responsibilities

• Clean and sanitize guest apartments, bedrooms, bathrooms, kitchens, and common areas.
• Make beds and replace linens, towels, and other supplies.
• Dust, vacuum, sweep, and mop floors and surfaces.
• Replenish toiletries, water, tissue, and guest amenities.
• Ensure apartments are properly arranged and ready before guest arrival.
• Follow housekeeping checklists and conduct final inspections.
• Check for damaged, missing, or misplaced items and report them promptly.
• Report maintenance issues and faulty equipment to the supervisor.
• Handle guest belongings with honesty, care, and confidentiality.
• Properly use and maintain cleaning equipment and supplies.
• Follow all hygiene, health, safety, and company procedures.

Qualifications & Experience

• Minimum of OND or equivalent.
• Previous housekeeping, hotel, shortlet, serviced apartment, or cleaning experience is an advantage.
• Knowledge of basic cleaning and hygiene practices.

Required Skills

• Excellent cleaning skills.
• Attention to detail.
• Time management and organization.
• Good communication skills.
• Ability to work independently.
• Physical stamina.
• Honesty, integrity, and trustworthiness.
• Ability to work under pressure and meet cleaning deadlines.

KPIs

• Apartment Cleanliness Score: ≥ 95%

• Apartment Turnaround Compliance: ≥ 95%
• Cleaning Checklist Completion: 100%
• Guest Cleanliness Complaints: ≤ 2%
• Damage/Missing Item Reporting: 100%
• Guest Amenities Replenishment: ≥ 98%
• Apartment Readiness Before Check-in: ≥ 95%

Behavioural Expectations

The Housekeeper must be punctual, professional, respectful, trustworthy, accountable, and committed to maintaining excellent housekeeping and guest service standards.