Nigeria Client Database Management Coordinator at One Acre Fund

About the Role

• Seeking a data management pro with 1-2 years experience in databases, data warehousing and SQL to oversee client data ensure date integrity with out core operations team and enhance efficiency for Business Operations.

Responsibilities
Data Management:

• Oversee full client data lifecycles from enrollment to repayment.
• Maintain precise and updated client databases.
• Fulfill data analysis requests from partner departments to inform strategic decision-making and external needs.

Team & Communication Management: 

• Directly manage 3–4 CDM Data Officers and supervise temporary data entry casuals during peak operational periods.
• Represent the CDM sub-department in meetings when assigned or when the manager is unavailable.
• Facilitate training for Field Officers on One Acre Fund (OAF) productivity tools and applications.

Operational Management:

• Evaluate and implement process/system improvements for managing client repayments and resolving repayment issues.
• Conduct periodic reconciliations between bank records and client databases.
• Provide support during operational audits.

Customer Service & SLA Management:

• Set achievable performance targets and drive process improvements.
• Maintain a 100% Service Level Agreement (SLA) standard throughout the year

Career Growth and Development:

• We have a strong culture of constant learning and we invest in developing our people.
• You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
• We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

• Advanced Data Analysis: Expert skills in Excel and Google Sheets to analyze data and make informed decisions.
• Work Planning & Organization: Strong ability to multitask, delegate, prioritize, and manage multiple projects with high accuracy.
• Leadership & People Management: Experience managing teams, resolving conflicts, and coaching/engaging field staff.
• Technical & Domain Knowledge: Proficient in Google Workspace (Docs, Sheets, Slides), with a strong understanding of organizational policies and an accounting or bookkeeping background.
• Growth Mindset: High willingness to learn and adapt.

Benefits

• Health Insurance.
• Paid time off.