Latest Jobs at 247Foods.ng

Job Description

• We are searching for a reliable, organized Management Trainee to join our organization.
• The management trainee's responsibilities include completing all assigned tasks, which may include, performing duties in different departments, gaining knowledge of operations, learning how to handle disputes, attending meetings and workshops, providing support to meetings and trainings, providing support and suggestions for improvement, updating records, and preparing documentation.
• You should also be able to complete any required evaluations.
• To be successful as a Management Trainee, you should have superb attention to detail and be able to promptly identify problems.
• Candidates should have great leadership, problem-solving, and interpersonal skills.

Responsibilities

• Completing all assigned tasks and assisting with day-to-day operations.
• Participating in meetings, workshops, and other learning opportunities.
• Observing and learning from experienced staff members.
• Gaining knowledge of company policies, protocols, and processes.
• Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.
• Fulfilling any requirements and meeting goals set out at the start of the traineeship.
• Following all company regulations, and health and safety codes.
• Preparing documents and updating records.
• Learning about conflict resolution and sitting in on disciplinary hearings.
• Product procurement and vendor support.

Requirements

• OND, HND OR Bachelor's Degree
• Experience in a management role or similar.
• Excellent written, verbal, and interpersonal skills.
• Proficiency in MS Office.
• Superb attention to detail.
• Strong leadership skills.
• A positive attitude and willingness to learn.
• Willingness to work overtime if required.
• Excellent time management skills.

Salary
N65,000 - N80,000 Monthly.

Application Closing Date
2nd May, 2022.

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Job Description

• We a looking for a dynamic Customer Service Officer who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.
• Also, we require a calm personality, with the ability to stay calm under immense pressure.
• He or she would be responsible for customer record management etc.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive and responding to customer service inquiries
• Promote company’s product and services
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Educate customers on deals and promotions the company is offering
• Attend to enquiries and resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction
• Implement changes in renewals or company policies.

Requirements

• OND, HND / BSc
• 1+ years of customer service or sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Salary
N65,000 - N100,000 Monthly.

Application Closing Date
25th April, 2022.