Jobs at Vodacom Nigeria

Department: Operations
Reporting to: Head, Service Management
Job type: Full-time
Employment Type: Permanent
Location: Lagos
Closing Date: 31 January 2015

Key roles / Qualification

• The position is a strategic unit that ensures customer receives the expected service end-to-end, where performance is based on the customer’s perception of the level of service delivered.
• The Service Manager is the first and primary contact for the Customer, whether it is for changes, Requests or escalations. He/she will assist the Head service (and Sales manager) in order to manage the account as a whole.
• The job holder must have a Bachelor Degree in Electrical/Electronic Engineering or related degree with a minimum of 5 years’ experience in service management in an ICT/Telecoms Industry. Possession of an MBA/Master’s degree in relevant discipline will be an added advantage.

Key Accountabilities

• To maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the market place.
• Ensures all credit notes issues are resolved timely and produce necessary reports for the client and management.
• Ensure all service related incidents are promptly followed up and immediate escalation set in motion to enable prompt feedback to the client without necessarily relying on the CSOC engineers for communications to the clients. The escalation needs to be promptly followed up with the relevant parties to ensure prompt resolution.
• Service Manager must ensure all the backhauls and project related issues under his/her care are proactively monitored and flagged once the backhauls are 70% utilized. This will ensure proactive action/escalation to the installs team before attaining any congestion level whereby services will be impacted. This must form part of the month end reports.
• Aligns self and extended delivery team with business strategies to deliver and meet metrics for process and service expectations as set and agreed.
• Adherence to ITIL and ISO Service Management processes.
• Ensure that all service related documentation is up to date at all times.
• Support the Head of Service management in achieving his/her objectives.

Knowledge & Skills

• Must be Client/​Customer Service oriented
• Must be an excellent communicator (both telephone and email).​
• Must be a ‘People Person’ who wants to build client relationships.​
• A ‘Problem Solver’ with the ability to analyze an issue, identifies and works with the correct resource(s) to resolve the issue and follow up to demonstrate the issue is resolved.​
• Must be Detail Oriented with the ability to gather and report/​record important information in detail.
• Strong understanding of the ITIL frame work and standards
• Experience  in managing people and resources e.g. time

Personality Requirements

• Analytical and problem solving attributes.
• Exhibiting tact and diplomacy.
• Broad experience of post-sales support.
• “Get it done” and “Make it Happen” mentality
• Strong interpersonal skills
• Excellent Oral and written communication skills
• Stress tolerant

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Department: Commercial
Reporting to: Portfolio Manager
Job type: Full-time
Employment Type: Permanent
Location: Lagos
Closing Date: 28 February  2015

Key roles / Qualification

• Responsible to drive the sales and adoption of assigned product set across all verticals and regions.
• Provide the Sales Organisation business consultative support required to sell the product. The Product Specialist shall function as the in-house product subject matter expert and a reference point for the Sales and Solutions Architecture team.
• The job holder must have a bachelor degree in Engineering or social sciences (minimum of Second Class or equivalent).

Key Accountabilities

• Actively engage the Sales unit to facilitate sales across all verticals for the assigned product set.
• Provide pricing support to the Solutions Architecture team for pre-sales solution formulation including bid preparation
• Have a good understanding of customer and market dynamics.
• Prospect aggressively and promote the sales of assigned product set within the Sales organisation and the Nigerian market.
• Identify new business and ways to increase revenue from the product across all accounts.
• Proactively monitor and report product sales to ensure that set targets are met.
• Develop relationship with Account Managers and develop revenue stream for assigned products.
• Participate/facilitate client meetings (with Sales Account Managers) for the promotion/sales of assigned product set.
• Provide feedback/input into the product/propositions development process.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database.  Provide monthly reporting of revenue intake and closed sales to Portfolio Manager.
• Maintain complete customer files and maintain appropriate customer and prospect information in the company contact management database.

The Product Specialist – Sales shall;

• Maintain professional internal and external relationships that meet company’s core values.
• Work closely with members of the Sales, Solution Architecture, Project Management and members of other teams as required from time to time.
• Build trust, value others, and communicate effectively and politely with mutual respect.
• The Product Specialist – Sales shall have regular interaction with external stakeholders and decision makers. These include but are not limited to:

• Project Manager
• Network Manager
• Sales Manager
• Finance Manger
• CTO

Knowledge

• Sales Experience in a technology environment is essential
• In-Depth knowledge voice and data systems
• Experience relating business requirements elicitation, training and facilitation, and technical sales
• 5 Years industry experience – Telecommunications

Skills

• Background in IT technologies/Tech savvy.
• Background in Telecom and/or satellite industry.
• Problem solving and technical selling skills.
• Prioritising workload of self and others.
• Written and verbal communications.
• Contract negotiation and influencing skills.
• Relationship Management and analytical skills.

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Department: Finance
Reporting to: Finance Director
Job type: Full-time
Employment Type: Permanent
Location: Lagos
Closing Date: 31 January 2015

Key roles / Qualification

• Ensuring that the company’s financial activities are conducted in a legal, accurate, timely manner and are maximized for stakeholders’ benefit.
• Generate monthly operating reports, forecasts, half and full year statutory accounts and annual budget, ensuring timeliness, accuracy, relevance, good presentation and compliance with company policies.
• Required to collate, interpret and analyse accounting and financial information and offer regular and timely advice to management on trends, behaviours, reactions and developments with implication for business operations.
• The job holder must have a bachelor degree in accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit. ACA/ACCA qualified with at least 10 years cognate corporate reporting experience.  Possession of an MBA/Masters’ degree in relevant discipline will be an added advantage.

Key Accountabilities

• Preparation of monthly management accounts;
• Preparation & management of budgets;
• Design of control systems for process optimization and (where required) and to safeguarding the assets of the company;
• Review & monitoring of operational expenses;
• Assets & Liabilities Management & review;
• Work with other line managers ensure all group related reporting deliverables for monthly, quarterly, half-yearly and yearly are met;
• Coordinate the preparation of statutory accounts and supporting the audit planning activities;
• Reporting under IFRS, be responsible for the compliance in financial reporting and will contribute to on-going development of financial reporting requirements, through the development and implementation of effective accounting & financial controls and policies;
  Liaise with external auditors, tax practitioners and other consultants to ensure the company complies with all government laws and regulations;
• Any other assignments delegated by the Financial Director.

Knowledge

• Strong technical accounting skills including a depth of knowledge of IFRS and its business application preferably from a
• Telecommunication or manufacturing company.
• Ability to research and report on various technical accounting issues.
• Very comfortable with Microsoft office applications, SAGE & HFM Accounting Package.
• Big 4 audit firm experience highly desired.
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper.

Skills

• Excellent Communication Skills (Verbal and written)
• Strong presentation skills
• Exceptional analytical problem solving skills
• Attention to details
• Financial and Quantitative Analysis skills
• Innovative thinking
• Highly organized and efficient
• Excellent interpersonal skills

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Department: Commercial
Reporting to: Proposition Manager
Job type: Full-time
Employment type: Permanent
Location: Lagos
Closing date: 28 February 2015

Key roles

• Responsible for the design and architecture and implementation of products from conceptual stage to product launch
• Shall assist in the commercial life cycle management of product
• The job holder must have a Bachelor Degree preferably in Engineering with a minimum of 5 years’ experience in Telecommunications or ICT environment.

Key Accountabilities

• Testing of concept with potential target markets.
• Manage complete life cycles of the product line.
• Assist the product portfolio managers in realization of Business Plan objectives.
• Serve as the primary resource centre for all product related information.
• Assist to drive the new product development process.
• Define and execute the acceptance criteria for Proof of Concepts.
• Work with Core Engineering to identify and drive the adoption of new technologies for optimizing existing products/services.
• Development and update of sales tools such as product pricing, product presentations, service order forms, customer contracts.
• Generate monthly and periodic reports that track the product operational and commercial performance at various stages of the life cycle as against the business plan.
• Liaise with Product Marketing to help revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns.
• Perform other job related duties as required.

Knowledge

• Innovative thinking
• Ability to work in multi-cultural and multi-lingual environment
• Working and relating with peers excellently

Skills

• Multitasking abilities, being able to take on several projects across several work streams
• Effective public speaking, communications and writing skills
• Effective presentation skills
• Problem solving skills
• Ability to take ownership and leadership by influencing superiors

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Department: Business Development
Reporting to: EHOD; Business Development
Job type: Full-time
Employment type: Permanent
Location: Lagos, Abuja, Port-Harcourt
Closing date: 28 February 2015

Key roles

• Responsible for sales/sales management: attracting new businesses while managing the growth of existing clients.
• Develop and maintain positive relationships whit clients for future opportunities.
• Shall promote and maintain the strength of Vodacom’s image and quality at all time.

The job holder must have Bachelor a Degree or HND in Electronic/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper/Upper Credit. The candidate must possess 5 years’ Sales experience in Telecommunications or ICT environment.

Key Accountabilities

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Knowledge

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively and politely with mutual respect
• Maintain professional internal and external relationships that meet company’s core values.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements.

Skills

• Excellent Communication Skills (Verbal and written)
• Good presentation skills
• Must be a team player
• Excellent interpersonal skill
• Must be energetic, honest and reliable

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Department: Commercial
Reporting to: Managing Director
Job type: Full-time
Employment type: Permanent
Location: Lagos
Closing date: 28 February 2015

Key roles

• The job holder will be responsible for the strategic leadership, direction and development of new commercial opportunities involving product management and development, marketing, pricing, special bids and pre-sales activities in Nigeria.
• The job holder must have a Bachelor Degree or Commercial discipline from a reputable university with a minimum of of 10 years Commercial Management experience; inclusive of management in the ICT Industry (essential), with pricing principals, in a Telco, ISP, or related ICT services industry.
• Bid/Tender exposure preferred.
• 5 years Leadership/Management/Supervisory experience essential.

Key Accountabilities

• Formulate the Commercial Operations Strategy for VBN.
• Oversee that the clients’ contracts are being correctly managed and monitored.
• Lead and Manage the VBN Bid team.
• Ensure customer pricing is competitive and accurate.
• Ensure pricing models are kept up-to-date and are in accordance with business best practice.
• Provide holistic commercial evaluation of deals.
• Provide an executive summary of Bid commercials for Management signoff.
• Monitor and track performance against the set targets for the Commercial Operations team.
• Manage the entire product line life cycle from strategic planning to tactical activities.
• Identify, Negotiate and coordinate team resources across various groups within the organization whose inputs are required to make product(s) amendments, support growth and meet customer demands.
• Analyse potential partner relationships for the product.
• Put in place business performance metrics that allows the success of the product to be monitored and measured.
• Keep tab of competitive threats, discover opportunities, and work on envisaged weaknesses to constantly position the company to achieve set vision.
• Oversee the development and implementation of the brand strategy.
• Develop and implement a Marketing Strategy which reflects priorities outlined in the company’s Strategic Plan – including campaigns, communications, events and PR.
• Work closely with the sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.
• Participate in pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
• Oversee the preparation of the technical solutions architectural and implementation design documents.
• Develop and articulate solutions based on a customer’s strategic business or technical requirements ascertained from working with multiple business units across the customer’s organization.

Job Knowledge:

• MS Office and other applications (Microsoft Outlook, MS Word, Excel, Power Point, Excel, SAGE).
• Understand Commercial Pricing Methodology.
• Understanding of international Tax Regulations.
• Understanding of Financial Management.
• Understanding of communications Industry.
• Good business acumen.
• Understanding of service Management disciplines e.g. ITIL.
• Experience in product management and commercial methodologies applied.

Job Related Skills

• Have a strong customer facing presence.
• Accurate data analysis with attention to detail.
• Be able to communicate across all levels within the organisations.
• Good influencing, persuasion and negotiation skills.
• Well-developed Oral, written and presentation skills.
• Be well organised, structured and be able to drive and oversee multi-discipline projects across many companies and organisations.
• Have good experience in commercial matters, budgeting and managing against budgets.
• Ability to influence and coach stakeholders with logical and rationale analysis and clear explanations.
• Able to work and reprioritise within a changing environment and cope with ambiguity.
• Able to plan and prioritise work and time to meet changing requirements and short timescales.
• Good leadership skills.

Behavioural Competency Requirements

• Formulating Strategies and Concepts
• Leading and Supervising
• Creating and Innovating
• Planning and Organising
• Deciding and Initiating Action
• Persuading and Influencing
• Analysing

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Department: VGE Africa
Reporting to: VGE Outbound Head
Job type: Full-time
Employment Type: Permanent
Location: Lagos
Closing Date: 28 February  2015

Key roles / Qualification

• To manage the global customer relationship for Africa HQ  accounts specifically IT / ITES / BPO organizations in Africa;
• Build Relationship with the Key Buying centre in South Africa to influence deals globally;
• Drive profitable revenue growth;
• Deliver the best in class customer experience to our customers; and
• Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.
• Must have technical / professional qualifications:
• MBA and Engineering background
• Sales and cross functional work Experience of more than 12-15 years
• Strong Leadership Skills
• Good knowledge of  mobility, fixed and other communication technologies, technical sales background preferable
• Preferably worked with IT/ ITES/ BPO organizations

Key Accountabilities

• Deliver Revenue growth target in line with the DB
• Create opportunities for participation in Large deals with IT / ITES
• C – Level Customer stakeholder engagement and escalation contact for all customer experience
• Engagement with various stakeholders to deliver the VGE revenue growth for USA market
• Create Sell-through opportunities with focus on products as IPVPN, Hosting, UC, Hosted Contact Centre, etc

Knowledge

• Experience in managing global sales team and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment (lived and worked abroad) ability to manage an international and distributed team.
• The candidate should be Mandarin speaking and can interact with the Chinese outbound customers to drive business with Chinese companies.

Skills

• Sound Treasury skills
• Team player
• Strong influence and relationship management skills
• Customer centric
• Strong communication and decision making skills – ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments