Account Manager at Vodacom Nigeria

Department: Business Development
Reporting to: EHOD; Business Development
Job type: Full-time
Employment type: Permanent
Location: Lagos, Abuja, Port-Harcourt
Closing date: 28 February 2015

Key roles

• Responsible for sales/sales management: attracting new businesses while managing the growth of existing clients.
• Develop and maintain positive relationships whit clients for future opportunities.
• Shall promote and maintain the strength of Vodacom’s image and quality at all time.

The job holder must have Bachelor a Degree or HND in Electronic/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper/Upper Credit. The candidate must possess 5 years’ Sales experience in Telecommunications or ICT environment.

Key Accountabilities

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Knowledge

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively and politely with mutual respect
• Maintain professional internal and external relationships that meet company’s core values.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements.

Skills

• Excellent Communication Skills (Verbal and written)
• Good presentation skills
• Must be a team player
• Excellent interpersonal skill
• Must be energetic, honest and reliable