Jobs at Villa Park Hotels and Suites

Job Summary

• Oversees the day-to-day execution of general ledger-impacted processes, including support to clients/departments as they work with and understand these processes.
• Directs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting, and discrepancy resolution.
• Supervises other Finance and Accounting employees in areas relating to general ledgers, subsidiary ledgers, and related reporting.

Core Work Activiities
Managing Work, Projects, and Policies:

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
• Complies with Federal and State laws applying to fraud and collection procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances credit card ledgers.
• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals:

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Completes period end function each period.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge:

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of return check procedures.
• Demonstrates knowledge of the Gross Revenue Report.
• Demonstrates knowledge and proficiency with write-off procedures.
• Demonstrates knowledge and proficiency with consolidated deposit procedures.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Managing and Conducting Human Resource Activities:

• Supports the development, mentoring and training of employees.
• Provides constructive coaching and counseling to employees.
• Trains people on account receivable posting techniques.

Additional Responsibilities:

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self-confidence, energy, and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well-organized way.
• Uses problem-solving methodology for decision making and follow-up.
• Makes collections calls if necessary.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND qualification with at least 4 years work experience. 

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Position Overview

• The Hotel Room Attendant plays a crucial role in ensuring the cleanliness and comfort of the hotel rooms.
• They are responsible for maintaining high standards of cleanliness, providing excellent customer service, and ensuring guest satisfaction.
• The Hotel Room Attendant will be part of a dynamic team dedicated to creating a positive and memorable experience for hotel guests.

Responsibilities

• Clean and sanitize assigned hotel rooms and bathrooms, including dusting, vacuuming, mopping, and making beds.
• Ensure that all amenities and supplies are replenished in the rooms, such as towels, toiletries, and linens.
• Report any maintenance or repair issues in the rooms to the appropriate department.
• Follow established procedures for handling and disposing of waste and hazardous materials.
• Respond promptly and courteously to guest requests or complaints, and take appropriate action to resolve any issues.
• Maintain a professional and friendly demeanor while interacting with guests, providing exceptional customer service at all times.
• Adhere to all safety and security procedures, including the proper use of cleaning chemicals and equipment.
• Collaborate with other hotel staff to ensure a smooth and efficient operation.
• Maintain confidentiality and respect guest privacy at all times.
• Attend training sessions and meetings as required.

Qualifications

• High School Diploma or equivalent.
• 2+ years relevant work experience.
• Prior experience in a similar role in the hospitality industry is preferred.
• Strong attention to detail and ability to work independently with minimal supervision.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Good physical stamina and the ability to perform repetitive tasks.
• Exceptional customer service skills and a positive attitude.
• Strong communication skills, both verbal and written.
• Knowledge of proper cleaning techniques and use of cleaning equipment.
• Familiarity with health and safety regulations in the hospitality industry.
• Flexibility to work in shifts, including weekends and holidays.

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Position Summary

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in POS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Present physical and accurate check to guest and process payment.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND / NCE qualification with at least 2 years work experience. 

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Responsibilities

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND qualification with at least 2 years work experience. 

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Summary

• A Hotel Chief Security Officer (CSO) is responsible fordeveloping, implementing, and overseeing all safety and security strategies to protect guests, employees, and assets.
• Key duties include managing physical security, creating and enforcing policies, conducting risk assessments, managing security personnel, and ensuring compliance with laws and hotel standards.
• They must also handle crisis management, conduct training, and maintain a high level of security awareness throughout the property.

Key Responsibilities

• Policy and procedure: Develop and implement comprehensive security and safety policies and procedures that align with hotel standards and legal requirements.
• Physical security: Oversee all physical security measures, including CCTV systems, access control, and the daily operations of security personnel.
• Risk management: Conduct regular security risk assessments and vulnerability analyses to identify potential threats and develop mitigation strategies.
• Incident response: Create and manage incident response plans for security breaches, loss, and other emergencies, including crisis management and contingency planning.
• Personnel management: Supervise, interview, hire, and train security staff to ensure they meet hotel standards and can maintain order.
• Training and awareness: Foster a culture of security by developing and conducting training sessions for all staff on security best practices and protocols.
• Investigation and reporting: Investigate security incidents, compile reports, and manage all related documentation for compliance and audits.
• Budget management: Work with management to develop and implement an appropriate budget for security programs.
• Guest and employee safety: Ensure a safe environment for both guests and team members, which may include managing disputes and complaints.

Required Skills and Qualifications

• Experience in physical and digital security, with a strong understanding of risk management.
• Ability to develop and implement security policies and procedures.
• Strong leadership, communication, and interpersonal skills, with the ability to train and manage staff effectively.
• Excellent observation and judgment skills, especially in stressful situations.
• Knowledge of relevant laws and legislation.
• Experience in a hospitality environment is often preferred.

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Job Summary

• An Internal Auditor in a hotel evaluates the hotel's internal controls, financial reliability, and compliance with regulations to ensure operational effectiveness and identify risks.
• Key responsibilities include performing full audits of daily revenues and expenses, developing and implementing audit plans, identifying areas for improvement, and presenting findings to management.
• The role requires strong analytical skills and attention to detail to safeguard assets and improve profitability.

Key Responsibilities

• Conduct audits: Perform comprehensive internal audits of financial records, operational processes, and internal controls to assess their effectiveness.
• Review financial data: Evaluate accounting documentation, revenue statements, expense reports, and transaction logs to ensure accuracy and compliance.
• Risk management: Identify potential financial and operational risks, and recommend measures to mitigate them and prevent fraud or error.
• Process improvement: Analyze financial and operational processes to find opportunities for cost savings, increased efficiency, and improved profitability.
• Ensure compliance: Stay informed about and ensure adherence to relevant legal, regulatory, and industry standards, including tax, labor, and data privacy laws.
• Report and communicate: Prepare and present detailed audit reports to management, documenting findings, risks, and recommendations.Maintain open communication with management and other stakeholders.
• Follow-up: Conduct follow-up audits to monitor the implementation of management's interventions and corrective actions.

Requirements

• Educational Qualifications and Experience: Typically requires a Bachelor's Degree in Accounting, Finance, or a related field with 4 years exerience.
• Professional certifications: Certifications such as Certified Internal Auditor (CIA), CPA, or CFE are often preferred.
• Analytical skills: Strong ability to analyze data, identify trends, and assess root causes of issues.
• Attention to detail: Meticulous in reviewing financial and operational data to ensure accuracy.
• Communication: Excellent written and verbal communication skills to effectively communicate findings to management and staff.
• Integrity: High level of integrity, professionalism, and ethical conduct.
• Technical proficiency: Proficiency in auditing tools and software, and Microsoft Office Suite (Excel, Word, PowerPoint).

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Job Description

• A hotel porter's job description includes assisting guests with luggage, showing them to their rooms, and providing information about the hotel and local attractions.
• Other duties can include parking cars, arranging transport and restaurant bookings, running errands, and helping with room setup for events.
• Porters may also be responsible for general cleaning and security checks, especially for night porters who are often the first point of contact for late-night guests.

Key Responsibilities

• Guest services: Greeting guests, carrying luggage, escorting guests to their rooms, and answering questions about hotel facilities and local points of interest.
• Logistics and errands: Arranging transportation (taxis, airport transfers), making reservations, and running errands like picking up dry cleaning or delivering messages.
• Vehicle assistance: Parking and retrieving guest cars, sometimes including keys and security.
• Event and facility support: Moving furniture and equipment for events, setting up rooms, and ensuring public areas like the lobby are clean and tidy.
• Security and maintenance: Performing security checks, assisting with emergency procedures, and maintaining cleanliness and safety standards throughout the hotel.
• Night porter duties: Handling security, guest requests, and preparing the hotel for the next day during overnight shifts.

Skills and Qualifications

• A High School Diploma or equivalent is often preferred, and on-the-job training is common.
• A driver's license may be required for positions that involve driving guests or parking cars.
• Strong communication skills are important for interacting with guests and other staff.
• Basic literacy and numeracy skills are necessary for handling messages, bookings, and other tasks.

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Job summary

• Ensure the safety and security of all guests, employees, and hotel property.
• Maintain a professional and positive attitude while enforcing hotel rules and regulations.

Job Description

• A hotel security personnel job description includespatrolling the property, monitoring security cameras, responding to emergencies and disturbances, enforcing hotel policies, and assisting guests and employees.
• Key responsibilities involve ensuring guest and staff safety, controlling access, and maintaining a secure environment, often requiring strong customer service skills, alertness, and the ability to handle both routine and emergency situations professionally.

Responsibilities
Essential duties and responsibilities

• Patrolling: Conduct regular patrols of the building and grounds to identify and correct safety hazards.
• Surveillance: Monitor security cameras and alarm systems, responding to any triggered alarms.
• Emergency Response: Act as the first responder to emergencies, including medical incidents, fires, or security breaches, performing first aid or CPR if needed.
• Incident Management: Investigate and document incidents such as theft, injury, or property damage.
• Disturbance Calls: Respond to reported disturbances and address suspicious persons or activities.
• Access Control: Manage access points to ensure only authorized personnel and guests enter.
• Special Events: Provide security precautions during special functions, banquets, or parties.
• Administrative Tasks: Maintain logs, file reports, and handle administrative duties related to security.
• Customer Service: Assist guests with inquiries and directions, while also handling security concerns in a professional and friendly manner.

Requirements and skills

• Education: High School Diploma or GED is typically required.
• Age: Must be at least 18 years of age.

Skills:

• Strong communication and interpersonal skills.
• Alertness and attention to detail.
• Ability to remain calm and professional under pressure.
• Knowledge of de-escalation techniques is beneficial.
• Licensing:Must be able to meet and maintain any applicable state licensing requirements for security work.
• Other:Must pass a pre-employment screening, including a drug screen.

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Job Description

• We are seeking a dedicated Pool Attendant to join our team.
• In this role, you will be responsible for maintaining a safe and clean environment at our pool facilities, ensuring that all guests have a pleasant experience.
• Your attention to detail and commitment to customer service will be key in creating a welcoming atmosphere.

Responsibilities

• Monitor pool activities to ensure safety and compliance with facility rules.
• Maintain the cleanliness of the pool area, including the pool deck and surrounding spaces.
• Perform routine water quality tests and maintain proper chemical levels.
• Assist guests with any inquiries or concerns to enhance their experience.
• Provide first aid and emergency response as necessary.
• Report any maintenance issues to ensure the facility remains in optimal condition.

Requirements

• Required Qualifications
  • High School Diploma or equivalent.
  • 3 years of relevant work experience.
  • Current CPR and First Aid certification.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work independently and as part of a team.
• Preferred Qualifications
  • Previous experience in a pool or recreational environment.
  • Knowledge of pool maintenance and safety protocols.