Porter at Villa Park Hotels and Suites

Job Description

• A hotel porter's job description includes assisting guests with luggage, showing them to their rooms, and providing information about the hotel and local attractions.
• Other duties can include parking cars, arranging transport and restaurant bookings, running errands, and helping with room setup for events.
• Porters may also be responsible for general cleaning and security checks, especially for night porters who are often the first point of contact for late-night guests.

Key Responsibilities

• Guest services: Greeting guests, carrying luggage, escorting guests to their rooms, and answering questions about hotel facilities and local points of interest.
• Logistics and errands: Arranging transportation (taxis, airport transfers), making reservations, and running errands like picking up dry cleaning or delivering messages.
• Vehicle assistance: Parking and retrieving guest cars, sometimes including keys and security.
• Event and facility support: Moving furniture and equipment for events, setting up rooms, and ensuring public areas like the lobby are clean and tidy.
• Security and maintenance: Performing security checks, assisting with emergency procedures, and maintaining cleanliness and safety standards throughout the hotel.
• Night porter duties: Handling security, guest requests, and preparing the hotel for the next day during overnight shifts.

Skills and Qualifications

• A High School Diploma or equivalent is often preferred, and on-the-job training is common.
• A driver's license may be required for positions that involve driving guests or parking cars.
• Strong communication skills are important for interacting with guests and other staff.
• Basic literacy and numeracy skills are necessary for handling messages, bookings, and other tasks.