MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Mission:
- Oversee the development of the IT architecture, engineering, agile delivery and IT enablement and platforms for new business/revenue lines. Also, planning and development of new products and services based on the business roadmap at all levels
- Oversee solution delivery activities, quality assurance and management of the delivery partners & In-house engineering.
- Provide planning and strategy support to the CIO and ensure the company’s IT architecture and engineering sustains current and future business requirements.
- Leverage emerging technologies and technology innovations to create new business and revenue lines for MTNN
Description:
- Direct the development of optimal and integrated IT plans for MTNN, consolidating various IT business plans and ensuring plans have clear indications of expected value contributions and in line with corporate vision and mission.
- Develop framework, policies, standards, methodologies and procedures to guide IT operations and to enable the division to provide high quality services to customers and attain set goals and objectives of MTNN.
- Lead the development comprehensive IT data architecture and engineering that will balance the business, financial and technical demands both now and into the future and serve as a map.
- Facilitate the coordination of the various aspects related to Information Systems Planning, such as the plan quality, the stakeholder’s requirements, plan outcome, etc.
- Regularly monitor, review and report progress against the integrated IT plan and conduct business risk analysis, review technical audits and project post-implementation reviews.
- Create an ‘IT blueprint’ that addresses business needs and takes into consideration the Data Architecture, Systems Architecture and Computer Architecture of the organization and ensure that the business has a reliable 5-year IT roadmap covering potential industry developments.
- Provide technical leadership /advice in the formulation and development of enterprise framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
- Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Education:
- A first degree in Engineering, Business Management, or a related discipline
- A Master’s degree, preferably an MBA, will be an advantage.
- Fluent in English
Experience:
9 - 17 years’ experience which includes:
- Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry
- 3 years’ experience in business performance reporting, financial analysis, and business development
- Work experience across diverse cultures and geographies is advantageous.
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Description
- Prepare and administer routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submission
- Review solicitations and prepares routine response for proposals, bids, and contract modifications
- Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure
- Draft and negotiate simple contractual instruments commensurate with skills and grade level
- Manage and process renewals for maintenance, support, subscriptions, etc. including assurance that the renewals comply with the applicable contract and completing any required purchasing documents.
- Prepare, organize and maintain contract records and file documenting contract performance and compliance
- Conduct research to support contract audit and or facilitate business unit contracting trends
- Perform contract closeout activities
- Communicate contract policy and practice to internal business teams
- Ensure contract review, approval and execution in accordance with corporate and/or business unit guidelines
- Maintain professional business relationships with internal contract stakeholders, other contracting support teams within the company (e.g Legal, Finance, Procurement), and external product and service vendors
- Respond to alerts from the contract administration dashboard and resolve problems to ensure the overall health of the contract portfolio
- Ensure linkages to data on spending, risk, and budget for real-time and predictive analytics are accurate and timely
- Maintain working knowledge of the principles and practices of the company's chosen markets
- Maintain basic knowledge of trends in contract administration best practices relevant to company's operations
- Specialist, Contract would support the Manager, Sourcing and would be involved in the following sub-functions:
- Supplier registration and qualification
- Sourcing master data maintenance
- Category needs and spend analysis
- Development of Master Services Agreements and Local Country Contracts for GFA’s
- Create/maintain pre-qualification questionnaires/Request for Information (RFI)/surveys/Request for Proposal (RFP)/Request for Quotation (RFQ)/auctions
- Participate and provide inputs in project status meetings and operational meetings
- Propose operational changes and provide associated user impact assessment
Education:
- First degree in Supply Chain Management or any related discipline
- CSCP (Certified Supply Chain Professional)
- Fluent in English
Experience:
- 3 - 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization
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Mission:
- Responsible for providing the highest quality customer-focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.
Description:
- Enhance digital and self-service platforms to achieve service level targets and operational efficiency.
- Automate repetitive service tasks to reduce costs and improve response times.
- Use data analytics to drive self-service adoption and identify process improvements.
- Integrate CRM with emerging digital tools for seamless customer support.
- Monitor trends and maintain optimal service levels while addressing emerging customer needs.
- Monitor and improve digital and self-service platforms to enhance efficiency and meet service level targets.
- Deploy tools to track, resolve, and communicate customer complaints, integrating self-service options for faster resolutions.
- Generate periodic sales and service performance reports, highlighting self-service usage and digital support impact.
- Optimize CRM and self-service platforms to maintain high service standards and identify improvement opportunities
- Identifying trends and ensure optimum service levels are achieved and maintained.
- Build strong cross-functional relationships to promote a customer-focused approach.
- Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
- Continuously enhance the user experience on self-service and digital platforms to improve Net Promoter Score (NPS).
- Provide real-time digital support via automated and live channels to address customer issues efficiently (chatbots, App, etc)
- Build customer awareness and trust in self-service tools, improving customer lifetime value.
Education:
- First degree in Social Science or any related field
- An MBA is desirable
- Certifications Like:
-
- Digital Transformation Frameworks (Design Thinking, Customer Journey Mapping, or Agile Transformation)
- AI & Automation for Customer Service: (e.g., chatbot platforms, NLP.
- UX/UI Design: training on user-centered design principles and UX/UI best practices.
- CSPO (Certified Scrum Product Owner), PSPO (Professional Scrum Product Owner), or similar.
- Data Analytics.
Experience:
6 - 13 years’ experience which includes:
- 3 years’ work experience in area of specialisation in experience supervising others
- Telecom or Fintech experience is preferred.
- Experience with Agile development tools such as JIRA, Confluence, Rally
- Proven success in driving ‘customer success’ through self-service tools and digital channel optimization.
- Track record of successfully launching or iterating on customer-facing Self-service, digital products and platforms.
- Strong communicator who can operate at all levels taking complex analysis, interpret and communicate it appropriately to different audiences.
- Experience with change management and working in a matrix environment
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Description:
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Education:
- A first degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage
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Description:
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
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Description:
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
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Description:
- Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
- Proactively analyze data to answer key questions from stakeholders or out of shelf curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
- Support CVM commercial team to identify opportunity base for campaign creation.
- Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
- Understand customer demographics, usage, and behavior to drive decision making on retention and value creation.
- Provide support to campaign segmentation analyst as required.
- Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
- Data mining and statistical modelling for various machine learning use-cases.
- Searching and selecting appropriate data sets before performing data collection and data modelling.
- Training and retraining ML systems and models as needed.
- Work closely with data engineers, business analyst, statisticians and subject matter experts to drive deep analysis and uncover useful insights.
- Identifying differences in data distribution that could affect model performance in real-world situations.
- Visualizing data for deeper insights.
- Analysing the use cases of ML algorithms and ranking them by their success probability.
- Understanding when your findings can be applied to business decisions.
- Verifying data quality and/or ensuring it via data cleaning.
- Explain and infer the results of various algorithmic approaches and evaluating their performance.
- Design systems, alerts, and dashboards to monitor machine learning workflows.
- Documenting machine learning processes.
- Ensuring that ML algorithms generate accurate CVM recommendations.
Education:
- First degree in Mathematics, Statistics, Computer Science, Engineering or other related disciplines.
- Fluent in English
Experience:
3 - 7 years’ experience which includes
- 1 – 2 years’ experience in AI/ML analyst roles.
- Understanding of big data technologies.
- Advanced proficiency with Python, SQL and PySpark.
- Experience in aggregating & transforming data, exploring & manipulating data, creating training & inference pipelines, building & validating models.
- Extensive knowledge of ML frameworks, libraries, data structures, data modelling, and software architecture
- Certification in machine learning, data engineering, data science or related fields will be an added advantage.
- Strong analytical, problem-solving and teamwork skills.
- Good oral & written communications skills.
- Experience working in a medium organization.
- Solid understanding of predictive analysis: predictive modelling, machine learning and data mining.
- Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
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Mission:
- To support the business in building a seamless journey experience for our customers across all interactions/touchpoints
- Responsible for generating reliable CEX data, insights and analysis used for the overall strategy of promoting, enhancing and sustaining long term positive customer experience
Description:
- Develop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions
- Run deep dive analytics on information to distil customer intelligence
- Analyse CEX survey data, operational diagnostic, competitors and develop insights for CEX’s Management
- Conduct CEX change readiness assessments, evaluate results and present findings to the CEX Management.
- Manage the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.
- Actively collaborate with commercial teams on design of products and services
- Timeous review of Customer Journeys across MTNN product and services
- Identify gaps in journeys following feedback and survey outcomes /and user experience
- Redesign customer journey to optimize experience of the Customer
- Collaborate with key stakeholders and subject matter experts to design, test and roll-out of identified initiatives for product optimization.
- Collaborate with key stakeholders in development and test scenarios pre and post roll out of revamp and automation initiatives.
- Actively collaborate with stakeholders in change management programs impacting on customer experience.
- Key custodian of Customer journey mapping of existing and new product and services
- Comparative analysis with competition products to ensure MTNN positioning as Best-in-Class.
Education:
- First degree in any discipline
- Fluent in English
Experience:
3 – 7 years of experience in an area of specialisation; with experience with working with others
- Experience working in a medium organization
- Proficiency in the use of Microsoft office tools
- Experience in data analysis, problem solving and reporting/presentation
- Journey mapping; prototyping and framing
- Experience working in a medium organization
- Strong analytical skills
- Experience in Enterprise Data Management
- Strong Microsoft Excel and PowerPoint skills
- Business Planning and Analysis, preferably within the telecommunications sector
- Experience in Customer Care and Management
- Competitive and Marketing Research
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Mission:
- Provide expert direction and coordinate all processes involved in the design and construction of assigned MTNN buildings, spatial facilities and installations in strict compliance to all company requirements, government regulations and quality standards.
- Monitor implementation of assigned construction projects to ensure they are built to client specifications, best practices and government regulations.
Description:
- Provide technical expertise in the design and construction of assigned building projects.
- Prepare detailed project briefs and technical specifications from user department requirements.
- Review and validate project designs, technical documentation, and contract bid documents to ensure compliance with MTNN standards, building codes, and regulatory requirements.
- Advise user departments on the translation of business needs into project briefs
- Guide the development of buildable, compliant designs
- Utilize project management software (e.g., MS Project, Primavera, BIM tools) for scheduling, documentation, and reporting.
- Oversee document management of digital versions of drawings, models, and revisions for accuracy and version control.
- Coordinate development of project designs, documentation, and approvals.
- Conduct pre construction workshops and facilitate understanding of final design drawings for project teams.
- Initiate and control site-related processes, workflows, and procedures.
- Monitor construction progress through regular site inspections, ensuring quality, schedule, and cost adherence.
- Ensure strict compliance with MTNN building, environmental, and safety policies.
- Prepare and present weekly and monthly project reports, as well as ad hoc updates as required.
- Coordinate acceptance, handover, and close-out processes, ensuring all deliverables, documentation, and defects are resolved.
Education:
- First degree in Architecture, Civil Engineering, Quantity Surveying or related discipline
- Registration with at least one construction industry professional body such as ARCON, COREN, NIQS, NIOB
- PMP certification
- Fluent in English
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in construction project management
- Experience working in a medium organization.
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Description:
- Develop regional marketing localized campaign briefs based on regional insights to cascade national campaigns to the regions
- Collate market insights and maintain the regional competitive intelligence database.
- Develop regional marketing tactical plans and activation initiatives for product education and uptake
- Work with the integrated marketing agencies to develop regional communication and BTL campaigns for product uptake
- Support the planning, coordination, and tracking of regional campaign execution across multiple channels (digital, OOH, traditional, experiential, trade).
- Manage and update deployment trackers, creative material logs, and vendor schedules to ensure timely delivery of marketing assets.
- Track campaign performance metrics (reach, engagement, conversions, and adoption) and produce weekly/monthly reports using Power BI and Excel
- dashboards.
- Conduct trade visibility audits and ensure MTN’s brand identity compliance across POS, retail, and promotional materials.
- Assist in organizing regional activations and sponsorships alongside post-event analysis to measure ROI and customer sentiment.
- Maintain detailed documentation for all campaigns, including status updates, signoffs, agency deliverables, and feedback reports.
- Liaise with the Regional Sales and CEX teams to track customer feedback and integrate insights into campaign refinements.
- Ensure operational alignment with MTN’s Responsible Marketing and Advertising Policy and compliance with regulatory guidelines.
Education:
- Bachelor’s degree in marketing, Statistics, Business Administration or
- related field
- A postgraduate diploma in Marketing, Business Administration or a related discipline would be an added advantage
- APCON Certification
- Fluency in English and other local languages
Experience:
3-7 years’ experience which includes
- Experience with Excel, Power point, Power BI or similar analytics tools
- Understanding of regional marketing or FMCG/telco field environment
- Strong proactive and execution skills
- Strong stakeholders’ management
- Excellent project management skills to meet deadlines
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Description:
- Develop regional marketing localized campaign briefs based on regional insights to cascade national campaigns to the regions
- Collate market insights and maintain the regional competitive intelligence database.
- Develop regional marketing tactical plans and activation initiatives for product education and uptake
- Work with the integrated marketing agencies to develop regional communication and BTL campaigns for product uptake
- Support the planning, coordination, and tracking of regional campaign execution across multiple channels (digital, OOH, traditional, experiential, trade).
- Manage and update deployment trackers, creative material logs, and vendor schedules to ensure timely delivery of marketing assets.
- Track campaign performance metrics (reach, engagement, conversions, and adoption) and produce weekly/monthly reports using Power BI and Excel
- dashboards.
- Conduct trade visibility audits and ensure MTN’s brand identity compliance across POS, retail, and promotional materials.
- Assist in organizing regional activations and sponsorships alongside post-event analysis to measure ROI and customer sentiment.
- Maintain detailed documentation for all campaigns, including status updates, signoffs, agency deliverables, and feedback reports.
- Liaise with the Regional Sales and CEX teams to track customer feedback and integrate insights into campaign refinements.
- Ensure operational alignment with MTN’s Responsible Marketing and Advertising Policy and compliance with regulatory guidelines.
Education:
- Bachelor’s degree in marketing, Statistics, Business Administration or
- related field
- A postgraduate diploma in Marketing, Business Administration or a related discipline would be an added advantage
- APCON Certification
- Fluency in English and other local languages
Experience:
3-7 years’ experience which includes
- Experience with Excel, Power point, Power BI or similar analytics tools
- Understanding of regional marketing or FMCG/telco field environment
- Strong proactive and execution skills
- Strong stakeholders’ management
- Excellent project management skills to meet deadlines
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Description:
- Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
- Generate comparative analysis reports from vendors drive test activities.
- Network Performance analysis and trending; reported to the relevant units for necessary actions.
- Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
- Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure MTN Nigeria’s competitive edge Performance.
- Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
- Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
- Engage with Managed Service Vendors to deliver improved Customer Experience
- Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
- Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
- Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
- Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
- Ensure NPS and Customer Experience Index improvement as agreed by the business.
Education:
- First degree in Elect/Elect, Computer Sc./Engineering or related fields
Experience:
6 – 13 years technical experience in GSM telecommunication environment of which
- 3 years’ experience in Network Measurement & Benchmarking
- 3 years’ experience in Radio Analysis and Optimization
- Good understanding of GSM Technology, domains and services
- High Proficiency in Excel and PowerPoint Usage
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Description:
- Support the facilitation and adherence to the employee Performance Management cycle, ensuring timely goal setting, reviews, and appraisals.
- Assist in implementing attraction and recruitment initiatives, including shortlisting, interview coordination, and onboarding strategies.
- Coordinate the probation confirmation process for new staff, ensuring adherence to policy timelines.
- Implement Career Management programmes for employees, including talent mapping, succession planning, and individual development plans.
- Coordinate the implementation of departmental/divisional recognition programmes and actively promote participation in the Group Recognition Programme.
- Manage exit formalities, including the coordination of exit interviews, knowledge transfer processes, and final clearance for exiting staff.
- Work with line managers and Organizational Development (OD) to review and update organizational structures, job profiles, and job evaluations as required.
- Support the Industrial Relations team by coordinating Regional Employee Council Meetings, identifying workplace concerns, and reporting actionable outcomes.
- Plan and execute staff engagement initiatives such as Village Meetings, TGIF events, and feedback sessions to enhance workplace morale and inclusion.
- Maintain and regularly update HR data and analytics dashboards for reporting and decision-making.
Education:
- First degree in related discipline
- Fluent in English
- A professional qualification of CIPMN, CIPD, SHRM, HRCI is desirable.
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization.
- Experience in internal audit function
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Description:
- Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
- Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
- Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR management, and offer pragmatic solutions to line management.
- Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies is applied in managing human resources in the division, and champion the implementation of new HR policies.
- Facilitate the resolution of grievances, conflicts, and complex relational issues within the assigned division in line with HR policies and guidelines.
- Work cross-functionally with the industrial relations team to advise and support line managers and supervisors as required on grievance and disciplinary matters within the division.
- Collaborate with the talent team and business to identify, engage, and retain talents within the organization and provide input into career development plans for employees.
- Manage departmental-level talent sourcing and acculturation processes in conjunction with the Attraction and Recruitment team to ensure an adequate, available talent pipeline and timely resourcing.
- Manage the headcount of the assigned division to ensure optimal staffing and provide input on business unit restructuring.
- Facilitate senior management road shows for the assigned division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity, and retention.
- Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
- Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
- Identify the training requirements of team members and develop programs to address knowledge gaps and enrich the knowledge repository within the department.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Manage the exit process in line with HR policies, processes, and procedures.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
- A first degree, preferably in social, human, or behavioral sciences
- Fluent in English
- A professional qualification in CIPMN, CIPD, or SHRM is desirable.
Experience:
6–13 years of experience in an area of specialisation; with experience in supervising or managing others
- Experience working in a medium- to large organisation.
- Experience in providing HR services and HR administration.
- Experience in Employee Relations would be an added advantage.
Method of Application
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