Jobs at Hoop Telecoms

Job Responsiblities

• Mounting and securing radio equipment, antennas, feeders, and grounding systems at site locations (often including climbing towers or rooftops).
• Powering up and configuring Base Transceiver Stations (BTS), Repeaters, and Radio Gateways using specialized vendor software.
• Conducting Factory, Site, and Customer Acceptance Tests to ensure the newly installed system meets all contractual specifications.
• Performing "Drive Tests" or "Walk Tests" using specialized software to map out signal strength (RSSI) and quality (SINR) across a specific geographic area.
• Conducting pre-installation surveys to determine the best locations for equipment, assessing structural integrity, and identifying power sources.
• Measuring the Voltage Standing Wave Ratio ($VSWR$) and Return Loss to ensure maximum power is being transmitted and not reflected back into the radio.
• Installing and aligning Microwave (PtP/PtMP) dishes to provide the network's data link.

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Job Purpose

• The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company’s network infrastructure to ensure maximum performance and uptime.
• The role focuses on proactive fault detection, incident response, network optimization, and escalation management within the NOC.

Key Responsibilities

• Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation.
• Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs.
• Perform first-line diagnosis for network incidents and take corrective actions where possible.
• Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA).
• Coordinate fault resolution with internal teams (Field Support, Planning, Engineering).
• Escalate issues according to established escalation paths and in line with SLA requirements.
• Conduct routine health checks and generate daily/weekly performance reports.
• Implement network changes under approved change control guidelines.
• Maintain network documentation, diagrams, and logs.
• Support service provisioning and restoration activities as needed.
• Liaise with vendors/operators for external network support.

Competencies:

• Strong technical coordination skills.
• Ability to prioritize under pressure.
• Attention to detail and documentation accuracy.
• Team player with strong interpersonal skills.
• Customer-focused mindset.

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND with minimum of 4 years of work experience. 

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Job Summary

• The Sales Executive is responsible for driving company revenue by identifying new business opportunities, managing the entire sales cycle from lead generation to deal closure, and maintaining strong relationships with existing and potential clients.
• The ideal candidate is a highly motivated, results-oriented professional with excellent communication and negotiation skills.

Key Responsibilities

• Proactively identify and qualify new sales leads through cold-calling, networking, social media, and industry events.
• Manage a robust sales pipeline, accurately forecasting sales opportunities and communicating progress to management.
• Develop and deliver compelling product demonstrations and sales presentations tailored to the client's business needs.
• Negotiate contract terms, pricing, and services to successfully close sales deals and meet or exceed assigned sales quotas.
• Conduct thorough needs assessments to understand client pain points and propose effective solutions.
• Ensure customer satisfaction and identify opportunities for upselling or cross-selling.
• Maintain in-depth knowledge of the company’s products/services, features, and benefits.

Skills:

• Exceptional verbal and written communication skills.
• Strong presentation, negotiation, and closing skills.
• Ability to work independently and as part of a team.
• High degree of professionalism and integrity.

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Job Responsibilities

• Installing connectors (LC, SC, ST, etc.) and terminating fiber within Patch Panels, ODFs (Optical Distribution Frames), and Joint Boxes.
• Overseeing the laying of fiber via duct blowing, trenching (Outside Plant - OSP), or indoor cabling (Inside Plant - ISP) for FTTx or backbone projects.
• Installing optical splitters, media converters, and Optical Line Terminals (OLT).
• Using an Optical Time Domain Reflectometer (OTDR) to characterize fiber links, measuring total length and identifying the location of splices, connectors, and macro-bends.
• Using digital fiber microscopes to inspect connector end-faces for scratches or contamination, following the IEC 61300-3-35 standard.
• Using a Visual Fault Locator (VFL) (red laser) to identify continuity issues or fiber breaks over short distances.
• Managing fiber congestion within data centers or hubs to ensure cables are neatly routed and not exceeding their minimum bend radius.
• Creating and updating "Splicing Matrices" or fiber-to-fiber mapping diagrams to ensure accurate records for future troubleshooting.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND / OND qualification with minimum of 4 years experience.

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Responsibilties

• Receive calls for all customer complains.
• Carry out first level troubleshooting to resolve customer issues remotely.
• Open, assign, update, and close tickets for all customer issues reported.
• Escalate unresolved technical issues to the Service Planning & Optimization unit.
• Follow up on every open ticket that is assigned other units.
• Ensure issues are resolved and tickets closed within 48 hours.
• Manage all customer communication channels and ensure they are always active.
• Notify customers of any pre-planned network activity.
• Notify all affected customers of downtimes caused by service failures.
• Call customers to confirm their issues have been resolved before closing tickets.
• Monitor all POPs and enterprise customer last mile links.
• Ensure new enterprise links are added to monitoring tools.
• Maintain a database of all enterprise customer PRTG login details and ensure it is always up to date.
• Ensure new enterprise customer PRTG details are created.
• Generate monthly availability report for all enterprise customers.
• Maintain a complete database for all customers and ensure it is always up to date.
• Other duties assigned by unit head.

Qualifications

• Interested candidates should possess an HND / Bachelor's Degree with 4 years experience.