Network Operation Center (NOC) Engineer at Hoop Telecoms

Job Purpose

• The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company’s network infrastructure to ensure maximum performance and uptime.
• The role focuses on proactive fault detection, incident response, network optimization, and escalation management within the NOC.

Key Responsibilities

• Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation.
• Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs.
• Perform first-line diagnosis for network incidents and take corrective actions where possible.
• Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA).
• Coordinate fault resolution with internal teams (Field Support, Planning, Engineering).
• Escalate issues according to established escalation paths and in line with SLA requirements.
• Conduct routine health checks and generate daily/weekly performance reports.
• Implement network changes under approved change control guidelines.
• Maintain network documentation, diagrams, and logs.
• Support service provisioning and restoration activities as needed.
• Liaise with vendors/operators for external network support.

Competencies:

• Strong technical coordination skills.
• Ability to prioritize under pressure.
• Attention to detail and documentation accuracy.
• Team player with strong interpersonal skills.
• Customer-focused mindset.

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND with minimum of 4 years of work experience.