Client Service & Support Associate at Classic Attorneys

We are seeking an organised, proactive, and technology-driven Client Service & Support Associate to serve as the first point of contact for our clients while ensuring an outstanding client experience throughout every stage of their engagement with the firm. Only applicants residing within the Lekki–Ajah axis will be considered.

Responsibilities:

• Receive, screen, and direct incoming telephone calls.
• Receive and respond promptly to client emails and enquiries.
• Schedule consultations, meetings, and appointments for lawyers.
• Coordinate meeting arrangements and ensure clients are attended to promptly.
• Maintain a warm, courteous, and professional client experience at all times.
• Serve as the primary point of contact for routine client communications.
• Make outgoing calls to clients regarding appointments, documentation, payments, and ongoing matters.
• Follow up with prospective and existing clients to ensure timely progression of matters.
• Send proposals, engagement letters, reports, invoices, reminders, and other client communications as directed.
• Keep clients informed by providing regular updates and responding promptly to enquiries.
• Escalate client concerns or urgent matters to the appropriate lawyer where necessary.
• Build strong client relationships through proactive communication and excellent service
• Coordinate client onboarding processes.
• Create, organise, and maintain accurate physical and electronic client records.
• Ensure all client information and documentation are properly filed and updated.
• Maintain confidentiality of client information at all times.
• Track outstanding client documentation and follow up where necessary.
• Prepare client correspondence, reports, and routine administrative documents.
• Maintain client communication logs and activity records.
• Assist lawyers by coordinating client-related administrative tasks.
• Ensure all client emails, calls, and requests are acknowledged and attended to within agreed timelines.
• Generate periodic reports on client enquiries, onboarding, follow-ups, and service activities.