Jobs at eHealth Systems Africa

Job Description

• eHA is seeking to engage a qualified and highly motivated individual as Protection Coordinator to support implementation of a WFP Monitoring and Accountability Activity in Borno State.
• Reporting to the Project Manager, the Protection Coordinator will oversee the Monitoring and Accountability protection activity across LGAs in Borno State and will be responsible for the day-to-day supervision and oversight of the Protection, CFM and AAP team in Borno state. 

Main Responsibilities
Project Coordination and Technical Support:

• Ensure the development and quality execution of all protection activities at field level in accordance with the agreed work plan (under the supervision of the project manager), and oversee the implementation of protection, CFM and AAP and related activities to ensure that project deadlines are met, and targets are achieved.
• Supervise protection, CFM, AAP and community engagement officer to conduct monitoring activities, assessments and community engagements focused on protection concerns. Ensuring that all activities respect principles of confidentiality of interviewees and that all incidents reported to eHA are handled with due regards to protection principles.
• Develop and maintain a good knowledge of the protection situation locally and the priority needs of beneficiaries, both in caps and host communities. Compile protection report to inform eHA, donor and other stakeholders.
• Oversee the mapping of protection stakeholders and follow up with communities.
• Coordinate and ensure collection of qualitative and quantitative data in respect to confidentiality policies and procedures.
• Ensure accurate documentation of all activity, including files, reports and other relevant information.
• Provide support to the project manager in developing project plans, monitoring plans, execution of activities, and other relevant documents.
• Verify data and information collected, service availability and access through interviews, direct observation and triangulation
• Monitor project activities, data collection, and reporting to track progress, identify gaps, and facilitate continuous improvement.
• Establish and implement quality assurance mechanisms to ensure the effectiveness and quality of protection activities.
• Oversee the engagement with beneficiaries and stakeholders in the area of implementation to raise awareness.
• Provide other support as required.

Coordination and representation:

• Coordinate the overall execution of protection, CFM, AAP and community engagement activities.
• Ensure integration and collaboration between the protection and field monitoring activity.
• Actively participate in coordination meetings with stakeholders, IDPs, host and  community leaders to ensure information sharing and coordination of donor funded activities.
• Establish and maintain relationships with NNGOs, INGOS, government officials, particularly those working in protection, and participate in relevant coordination meetings in the locations of implementation. 
• Liaise with other partners, particularly through the protection sector coordination mechanism, to share findings and any issues of relevance and/or concern related to the local context.

Reporting:

• Prepare and submit reports (weekly, monthly and ad hoc) on protection activities in a timely manner and contribute inputs for internal and donor reports.
• Ensure regular communication with the project manager about updates, achievements and challenges through activity progress reports, meetings and ad - hoc communication.
• Document the response experiences and lessons learned in the protection component of the monitoring and accountability activity.
• Ensure compliance with eHA and donor protection standard operation procedure. Produce compelling presentations, training materials and progress reports, that effectively communicate complex information and ensure the dissemination of key insights to internal and external stakeholders.

Team management and Mentorship:

• Oversee and support the performance of the protection team through regular supervision, mentoring, and capacity building.
• Facilitate team meetings, promote a positive working environment, and address any staff - related issues or concerns.

Capacity Building:

• Identify training needs and develop capacity building plans for protection staff. Develop and deliver training sessions for staff and stakeholders to enhance skills and competencies in relevant areas.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:
Education:

• Degree in Law, Human Rights, International Affairs, Social Sciences, or a related field.
• Work Experience:
• 3 - 5 years of relevant professional experience in protection programming in a displacement settlement.
• Demonstrate analytical skills and report writing experience.
• Previous working experience with host communities, IDPs and returnees, and in remote environments.
• Computer proficiency in Word, Excel, PowerPoint and Google Workspace.
• Strong understanding of protection principles, likely protection concerns in the context, and best practices.

Desired Skills:

• Ability to work in a multicultural and multi-ethnic environment.
• Good interpersonal and communication skills.
• Maintains good professional ethical standards.
• Ability to keep discretion and handle confidential matters effectively.
• Ability to work collaboratively with a team and under pressure. 
• Excellent written and spoken English and Hausa, Kanuri or other local languages used in the area is an asset.
• Familiarity with the cultural and social dynamics in the LGAs across Borno is an advantage.

Language Ability:

• English is the spoken and written language. 
• Ability to speak and communicate effectively in Hausa.
• Strong written and verbal communication skills
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public. 

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Job Description

• The protection officer is responsible for implementing and managing protection, Community Feedback Mechanisms (CFM) and Accountability to Affected Population (AAP) activities and engagements, and other activities within the monitoring and accountability program.
• The role involves working closely with beneficiaries, cooperating partners, retailers and vendors, community members and leaders, and other stakeholders to support the effective implementation of monitoring and assessment activities.

Main Responsibilities

• Contribute to design and the implementation of protection activities under the supervision of the line manager.
• Conduct protection monitoring activities at community and household levels following the project plan, organizational policies, and donor requirements using the established quantitative and qualitative tools.
• Monitor and report protection concerns arising from WFP food assistance.
• Report protection incidents, concerns, and challenges identified within target communities to the Protection Coordinator.
• Contribute to timely reports (daily updates, weekly reports and Monthly report).
• Prepare and submit regular progress reports to the supervisor promptly.
• Identify and mitigate potential protection risks related to the Monitoring and Assessment.
• Maintain confidentiality and uphold the rights and dignity of beneficiaries.
• Manage the project's community Feedback Mechanisms, ensuring the community remains central to the intervention.
• Verify data and information collected, service availability and access through interviews, direct observation and triangulation
• Facilitate Focus Group Discussions (FGDs) among community members on selected topics.
• Regular visits to activity sites within the LGA, ensuring comprehensive coverage of project activities.
• Plan and implement community engagement, sensitization, information dissemination, and awareness-raising activities.
• Contribute to the mapping of protection stakeholders and follow up with communities.
• Identify cases of protection concerns at household and community level for referral to internal services or specialized agencies.
• Support in planning and facilitating community members and stakeholder training, developing training materials, writing training reports and managing logistics.
• Provide support to field monitors and other staff involved in monitoring and accountability activities.
• Collaborate with other NGOs, government agencies, and stakeholders to coordinate WFP food assistance activities.
• Represent eHA in meetings and other external engagements at the field level, ensuring eHA visibility.
• Maintain and/or develop an adequate network with all relevant stakeholders at the field level to have a good analysis of the situation and updated information relevant to the work of the organization.
• Carry out activities in line with the do no harm principle.
• Provide other support as required.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:
Education:

• Degree in Law, Human Rights, International Affairs, Social Sciences, or a related field.

Work Experience:

• 2 - 3 years of relevant professional experience in protection programming in a displacement settlement.
• Previous working experience with host communities, IDPs and returnees, and in remote environments.
• Computer proficiency in Word and Excel.
• Proficiency in data collection and reporting.
• Strong understanding of protection principles, likely protection concerns in the context, and best practices.

Desired Skills:

• Ability to work in a multicultural and multi-ethnic environment.
• Good interpersonal and communication skills.
• Maintains good professional ethical standards.
• Ability to keep discretion and handle confidential matters effectively.
• Ability to work collaboratively with a team and under pressure. 
• Excellent written and spoken English and Hausa, Kanuri or other local languages used in the area is an asset.
• Familiarity with the cultural and social dynamics in the LGAs across Borno is an advantage.

Language Ability:

• English is the spoken and written language. 
• Ability to speak and communicate effectively in Hausa.
• Strong written and verbal communication skills
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.