Jobs at Efezi Southsea Nigeria Limited

Description

• A hotel waitress is responsible for providing excellent customer service in the hotel’s restaurant, bar, lounge, or room service.
• She ensures guests have a pleasant dining experience by taking orders, serving food and beverages, and maintaining cleanliness and professionalism.

Key Responsibilities
Guest Service:

• Welcome and seat guests politely.
• Present menus and explain specials or recommendations.
• Take food and drink orders accurately.

Food & Beverage Service:

• Serve meals and beverages promptly and professionally.
• Ensure correct orders are delivered to the right guests.
• Refill drinks and attend to additional guest requests.

Dining Experience Management:

• Check in with guests to ensure satisfaction during their meal.
• Handle complaints politely and escalate to the supervisor if necessary.
• Provide bills and process payments correctly.

Team Support:

• Work closely with kitchen and bar staff to coordinate orders.
• Assist fellow waiters/waitresses during busy shifts.

Cleanliness & Organization:

• Set up tables with cutlery, glasses, and napkins.
• Clear and reset tables after use.
• Maintain a clean dining area in line with hygiene standards.

Upselling & Promotion:

• Suggest additional items such as desserts, drinks, or specials.
• Promote hotel services like events, room service, or spa packages when appropriate.

Compliance & Safety:

• Follow health, safety, and food hygiene regulations.
• Comply with hotel policies and standard operating procedures (SOPs).

Requirements

• Candidates should possess relevant qualifications with experience.

go to method of application »

Summary

• A hotel sales & marketing executive is responsible for promoting the hotel’s services, increasing bookings, and building strong customer relationships.
• Their main role is to drive revenue through strategic sales, advertising, and marketing initiatives while ensuring the hotel maintains a strong brand image in the market.

Key Responsibilities
Sales & Business Development:

• Identify and target potential clients (corporates, travel agencies, event planners, tour operators, etc.).
• Negotiate contracts and close deals for room sales, conferences, banquets, and events.
• Build and maintain long-term relationships with key accounts.

Marketing & Branding:

• Develop and implement marketing strategies to promote the hotel.
• Manage digital marketing campaigns (social media, email marketing, SEO, online ads).
• Ensure the hotel’s brand image is consistent across all platforms.

Revenue Generation:

• Drive occupancy rates and increase sales in rooms, F&B outlets, spa, and event spaces.
• Work with the revenue management team to set competitive pricing strategies.
• Monitor market trends and competitor activities to identify opportunities.

Event & Promotion Management:

• Plan and execute promotional events, hotel exhibitions, and trade shows.
• Coordinate with internal departments to deliver successful events for clients.

Customer Relationship Management:

• Handle guest inquiries and provide information about hotel services.
• Follow up on leads, bookings, and post-stay feedback to encourage repeat business.

Reporting & Analysis:

• Track sales performance, prepare reports, and present results to management.
• Analyze marketing campaigns and adjust strategies for better ROI.

Collaboration with Hotel Departments:

• Work closely with front office, banquet, and F&B teams to ensure smooth execution of sales commitments.
• Support management in achieving overall hotel business goals.

Qualifications

• Interested candidates should possess an HND qualification with 6 years work experience.

go to method of application »

Summary

• A hotel internal auditor is responsible for evaluating, monitoring, and improving the effectiveness of internal controls, risk management, and governance processes within the hotel.
• Their main duty is to ensure accuracy in financial transactions, compliance with policies, and the safeguarding of hotel assets.

Key Responsibilities
Night Audit & Daily Reconciliation:

• Review and reconcile daily financial transactions (room revenue, F&B sales, other income).
• Ensure front desk, POS, and accounting records balance correctly.

Financial Compliance:

• Verify that accounting procedures align with hotel policies and international accounting standards.
• Ensure accuracy in reporting guest folios, discounts, refunds, and complimentary services.

Internal Controls & Risk Management:

• Assess the effectiveness of controls across all hotel departments (front office, housekeeping, F&B, etc.).
• Identify potential risks such as fraud, errors, or revenue leakages.

Operational Audit:

• Check that departmental procedures comply with standard operating procedures (SOPs).
• Review inventory management (supplies, bar stock, food items, linen, etc.).

Revenue Verification:

• Confirm that all services rendered (rooms, events, spa, etc.) are correctly billed and posted.
• Audit cash handling, credit card transactions, and deposits.

Regulatory & Policy Compliance:

• Ensure adherence to tax laws, labor laws, and hotel financial policies.
• Report non-compliance issues to management for corrective action.

Fraud Detection & Prevention:

• Investigate irregularities in transactions or staff activities.
• Recommend preventive measures to reduce financial risks.

Reporting & Recommendations:

• Prepare audit reports highlighting findings, risks, and improvement opportunities.
• Provide actionable recommendations to management to strengthen controls.

Qualifications

• Interested candidates should possess relevant qualifications with 5 years work experience.

go to method of application »

Summary

• A hotel laundry attendant is responsible for washing, drying, ironing, and maintaining hotel linens, uniforms, and guest laundry to ensure cleanliness and quality standards are met.
• They help uphold the hotel’s reputation for hygiene and guest comfort.

Key Responsibilities
Linen & Guest Laundry Care:

• Collect, sort, and wash hotel linens (bedsheets, towels, tablecloths, napkins, etc.).
• Handle guest laundry and dry-cleaning requests with care and accuracy.
• Ensure proper use of detergents and cleaning supplies for different fabrics.

Machine Operation:

• Operate washing machines, dryers, steamers, and pressing/ironing equipment.
• Monitor laundry machines to prevent breakdowns and report malfunctions.

Quality Control:

• Inspect laundered items for cleanliness, stains, or damage.
• Rewash or treat items as necessary before returning them.
• Ensure linens are neatly folded, pressed, and stored properly.

Inventory Management:

• Keep track of linen usage and maintain stock levels.
• Report shortages or damages to the housekeeping/laundry supervisor.
• Assist in distributing clean linen to guest rooms and hotel departments.

Hygiene & Safety:

• Follow safety and hygiene standards when handling soiled items.
• Use protective gear when working with cleaning chemicals.
• Maintain cleanliness and organization of the laundry area.

Guest Service:

• Provide prompt and courteous service for guest laundry requests.
• Deliver laundered clothes to guest rooms within set timelines.

Team Support:

• Work with housekeeping and other departments to ensure smooth operations.
• Assist in training new laundry staff when required.

Qualifications

• Interested candidates should possess relevant qualifications with 4 years work experience.

go to method of application »

Job Summary

• A hotel cook is responsible for preparing, cooking, and presenting meals to guests in line with the hotel’s standards of quality, hygiene, and customer satisfaction.
• They ensure consistency in taste, portion, and presentation while supporting smooth kitchen operations.

Key Responsibilities
Food Preparation & Cooking:

• Prepare ingredients and cook meals according to the hotel’s recipes and menus.
• Ensure food quality, taste, and presentation meet hotel standards.
• Cook for different outlets such as restaurants, banquets, room service, or staff canteens.

Menu Support:

• Assist in menu planning and suggest new dishes or improvements.
• Adapt recipes to guest preferences and dietary requirements (vegetarian, vegan, allergies, etc.).

Kitchen Organization:

• Maintain cleanliness and order in the kitchen.
• Properly store ingredients to preserve freshness and prevent waste.
• Label and rotate stock using FIFO (First In, First Out) method.

Food Safety & Hygiene:

• Comply with food safety regulations and hotel hygiene standards.
• Ensure all cooking areas, utensils, and equipment are sanitized.
• Follow proper procedures for handling raw and cooked foods.

Teamwork & Coordination:

• Work with chefs, kitchen assistants, and wait staff for smooth service.
• Support senior chefs during busy service times.
• Assist in training junior kitchen staff.

Inventory & Cost Control:

• Monitor ingredient usage to reduce waste.
• Report shortages of supplies to the chef or kitchen supervisor.
• Help manage portion control to maintain cost efficiency.

Guest Satisfaction:

• Prepare meals that meet guest expectations in taste and presentation.
• Handle special requests (dietary restrictions, room service needs, event catering).

Requirements

• Interested candidates should possess relevant qualifications with at least 4 years experience.

go to method of application »

Summary

• A hotel social media/content creator is responsible for developing, managing, and publishing engaging content across digital platforms to enhance the hotel’s brand visibility, attract guests, and promote services (rooms, F&B, events, spa, etc.).
• They act as the hotel’s digital storyteller, ensuring consistent communication that drives bookings and guest engagement.

Key Responsibilities
Content Creation:

• Create engaging photo, video, and written content showcasing hotel facilities, services, and experiences.
• Design promotional materials for campaigns, special offers, and events.
• Capture behind-the-scenes moments that highlight the hotel’s hospitality culture.

Social Media Management:

• Manage the hotel’s social media pages (Instagram, Facebook, TikTok, Twitter, LinkedIn, etc.).
• Schedule posts, stories, and reels to maintain a consistent online presence.
• Respond to guest inquiries, reviews, and comments on social platforms.

Brand Storytelling:

• Develop creative campaigns that highlight the hotel’s uniqueness and guest experience.
• Ensure brand consistency in tone, style, and visuals across all digital channels.

Marketing Support:

• Work with the sales & marketing team to promote offers, packages, and events.
• Assist in creating email newsletters, blogs, and website content.
• Collaborate with influencers, travel bloggers, and partners to increase brand reach.

Analytics & Performance Tracking:

• Monitor social media engagement, reach, and campaign performance.
• Prepare monthly reports on digital marketing effectiveness.
• Recommend improvements based on audience behavior and trends.

Trend Monitoring:

• Stay updated on hospitality, travel, and digital content trends.
• Adapt content strategy to align with trending hashtags, formats, and platforms.

Guest Engagement:

• Share user-generated content (with permission) to build trust and authenticity.
• Highlight guest experiences, testimonials, and events in creative ways.

Requirements

• Interested candidates should possess a Bachelor's Degree with at least 4 years experience.

go to method of application »

Job Description

• A hotel club manager is responsible for overseeing the operations of the hotel’s club or lounge (which may include a nightclub, executive/VIP club, bar, or leisure club).
• Their primary role is to ensure excellent guest experiences, maximize revenue, and maintain smooth day-to-day operations while upholding the hotel’s brand standards.

Key Responsibilities

• Operations Management
  • Supervise daily club activities including guest entry, entertainment, bar, and service operations.
  • Ensure compliance with hotel standards, local laws, and licensing requirements (alcohol, music, safety).
  • Oversee facility cleanliness, ambiance, and equipment maintenance.
• Guest Experience & Service
  • Ensure guests receive exceptional service and hospitality.
  • Handle guest concerns, complaints, or VIP requests professionally.
  • Plan and deliver special events, theme nights, or entertainment programs.
• Staff Supervision & Training
  • Recruit, train, and manage club staff (bartenders, waiters, DJs, security, hostesses, etc.).
  • Schedule shifts and monitor staff performance.
  • Motivate the team to deliver quality guest experiences.
• Sales & Revenue Generation
  • Develop strategies to attract more guests and increase club revenue.
  • Implement promotions, loyalty programs, and special offers.
  • Monitor daily sales, bar revenue, and cash handling.
• Marketing & Promotion
  • Collaborate with the hotel marketing team to promote events, parties, and VIP packages.
  • Use social media and digital platforms to enhance visibility and attract clientele.
  • Build relationships with event planners, corporate clients, and influencers.
• Financial Management
  • Prepare budgets, control expenses, and manage profit margins.
  • Analyze financial reports and adjust strategies to maximize profitability.
  • Ensure accurate reporting of sales, stock usage, and operating costs.
• Security & Compliance
  • Maintain safety and security of guests and staff within the club premises.
  • Ensure adherence to alcohol service laws and safety regulations.
  • Work with security staff to manage crowd control and prevent incidents

Requirements

• Candidates should possess relevant qualifications with 6 years relevant work experience.