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Job Summary

• We are seeking a proactive and commercially driven Account Manager to manage and grow key client accounts within our logistics operations.
• The role requires strong coordination with operations and dispatch teams to ensure SLA compliance, service excellence, and portfolio revenue growth.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Ensure on-time delivery and SLA adherence across shipments.
• Identify upsell and cross-sell opportunities to grow account revenue.
• Conduct regular client performance review meetings.
• Resolve service issues and manage escalations effectively.
• Coordinate closely with operations and dispatch teams.
• Monitor outstanding payments and support receivables collection.
• Prepare account performance and revenue reports.
• Drive portfolio retention and growth targets.

Requirements

• Bachelor’s Degree in Business, Marketing, Supply Chain, or related field.
• 3+ years of experience in logistics or supply chain account management.
• Proven track record of revenue growth and client retention.
• Strong negotiation and conflict resolution skills.
• Experience managing a defined client portfolio.
• Proficiency in CRM and reporting tools.
• Must be willing to Travel.

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Role Overview

• Our client is seeking a Business Development / Account Manager to drive revenue growth through new business development while managing and expanding client accounts.
• The ideal candidate has prior experience in a creative, advertising, digital, or integrated marketing communications agency, with strong client-handling skills, pitch support experience, and the ability to coordinate internal teams in a fast-paced environment.

Key Responsibilities

• Drive new business by identifying, pursuing, and closing opportunities
• Manage assigned client accounts and serve as the primary contact
• Build strong client relationships and support upsell/cross-sell opportunities
• Translate client briefs into clear internal briefs and coordinate delivery
• Liaise with internal teams to ensure timely, high-quality execution
• Track account performance, revenue, and maintain accurate documentation.

Qualifications & Experience

• Bachelor’s Degree in Marketing, Mass Communication, or a related field
• 3 – 5 years experience in account management or business development within an agency environment
• Proven experience handling clients, proposals, and revenue targets
• Strong understanding of marketing communications services (digital, branding, social media, media, experiential).