Hotel Waitress at Efezi Southsea Nigeria Limited

Description

• A hotel waitress is responsible for providing excellent customer service in the hotel’s restaurant, bar, lounge, or room service.
• She ensures guests have a pleasant dining experience by taking orders, serving food and beverages, and maintaining cleanliness and professionalism.

Key Responsibilities
Guest Service:

• Welcome and seat guests politely.
• Present menus and explain specials or recommendations.
• Take food and drink orders accurately.

Food & Beverage Service:

• Serve meals and beverages promptly and professionally.
• Ensure correct orders are delivered to the right guests.
• Refill drinks and attend to additional guest requests.

Dining Experience Management:

• Check in with guests to ensure satisfaction during their meal.
• Handle complaints politely and escalate to the supervisor if necessary.
• Provide bills and process payments correctly.

Team Support:

• Work closely with kitchen and bar staff to coordinate orders.
• Assist fellow waiters/waitresses during busy shifts.

Cleanliness & Organization:

• Set up tables with cutlery, glasses, and napkins.
• Clear and reset tables after use.
• Maintain a clean dining area in line with hygiene standards.

Upselling & Promotion:

• Suggest additional items such as desserts, drinks, or specials.
• Promote hotel services like events, room service, or spa packages when appropriate.

Compliance & Safety:

• Follow health, safety, and food hygiene regulations.
• Comply with hotel policies and standard operating procedures (SOPs).

Requirements

• Candidates should possess relevant qualifications with experience.