Jobs at Ayoola Foods Limited

Responsibilities

• Our successful candidate will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Would also:

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Educate customers on the company’s products, features and competitive advantage.
• Maintain customer records by opening, recording and updating account information.
• Handle all enquiries and requests of customers and ensure resolution and record details of contact
• Resolve product problems by clarifying the customers complaint;
• Recommend potential products to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.

Person Specifications

• Bachelor's degree in Mass communication, Linguistics or relevant discipline.
• Minimum of (3) years relevant work experience as CRO in a reputable company.
• Must speak English language fluently.
• Proficiency in the use of Basic MS Office support tools and application.
• Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multitasking.
• Market dynamics and business culture.

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Summary

• The candidate will often act as the MD's first point of contact with people from both inside and outside the organization.

Responsibilities

• Screening telephone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often handling correspondence on behalf of MD;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring MD is well-prepared for meetings;
• Liaising with clients, suppliers and other staff;
• Deputizing for MD, making decisions and delegating work to others in his absence;
• Devising and maintaining office systems, including data management, filing, etc.;
• Arranging travel and accommodation and, occasionally, travelling with MD if necessary;
• In addition to supporting MD, you will also have other responsibilities.
• Finding out important events and functions MD should be aware of

Job Qualification & Experience

• A good university degree in English, Mass Communication, Management or any related discipline
• Minimum of 3 (three) years cognate experience as a PA in a reputable company
• Excellent oral and written communication skills
• Proficiency in the use of Microsoft Office packages
• Highly discreet and tactful
• Must be proactive and able to apply initiative
• Excellent organizational skills
• Professional telephone manners
• Bright, confident and approachable personality
• Ability to work with little or no supervision
• Ability to work well under pressure