Jobs at Alfred & Victoria Associates

Role Summary

• The Director of Studies and Administration (DSA) is a managing director role. The successful candidate is expected to provide strategic, operational, and transformational leadership for a well-established Group of Schools with more than 30 years of educational excellence.
• The DSA will be accountable for academic excellence and financial management, while responsible for driving growth, operational efficiency, strategic development, technology adoption, and staff welfare. The role of the DSA is to ensure that the schools maintain prime position, competitiveness, regulatory compliance, and are well-positioned for the future.
• This role requires a seasoned leader with strong financial management experience, good business acumen, transformational leadership skills, and the ability to build on legacy with contemporary best practices and technology-driven initiatives.

Key Responsibilities
Strategic Leadership & Governance:

• Provide overall leadership and direction aligned with the Board’s vision and long-term goals
• Translate Board strategies into clear operational and performance plans
• Prepare and present monthly, termly, quaterly and annual reports to the Board
• Drive institutional transformation and continuous improvement initiatives
• Ensure compliance with education regulations and statutory requirements

 School Operations Management:

• Oversee day-to-day operations across Nursery, Primary, and Secondary schools
• Ensure high standards in academic delivery, administration, facilities, and student experience
• Standardize processes and policies across the school group
• Improve operational efficiency and service quality
• Ensure health, safety, and safeguarding standards are consistently met

 Staff Welfare & Human Capital Management:

• Oversee staff recruitment, performance management, and succession planning
• Promote a positive work culture focused on professionalism, accountability, and collaboration
• Implement staff welfare, training, and capacity-building programs
• Drive continuous professional development (CPD) for teaching and non-teaching staff
• Resolve staff-related issues in line with best HR practices

 Financial Management & Sustainability:

• Oversee budgeting, financial planning, and cost control
• Ensure efficient use of resources and improved financial performance
• Monitor revenue streams, school fees collection, and expenditure
• Work with finance teams to ensure financial transparency and accountability
• Identify opportunities to improve profitability without compromising quality

Business Development & Growth:

• Develop and execute strategies to increase student enrolment and retention
• Identify new revenue streams (after-school programs, summer school, partnerships, digital learning, etc.)
• Strengthen brand positioning and market competitiveness
• Build partnerships with parents, alumni, educational bodies, and corporate organizations
• Explore expansion opportunities and innovative service offerings

Technology & Digital Transformation:

• Lead and oversee technology initiatives across the school group
• Drive adoption of modern EdTech solutions (School Management Systems, e-learning platforms, data analytics, digital communication tools)
• Improve operational efficiency through automation and digital tools
• Ensure the schools remain relevant in a technology-driven educational landscape
• Oversee ICT governance, data protection, and digital security

 Stakeholder & Relationship Management:

• Act as a key liaison between the Board, school leadership, parents, staff, and external partners
• Strengthen parent engagement and satisfaction
• Represent the school group in external forums and strategic engagements
• Manage reputational risk and public image of the school group

Key Performance Areas (KPAs)

• Operational efficiency and service quality
• Staff satisfaction, retention, and productivity
• Financial performance and sustainability
• Student enrolment growth and retention
• Successful delivery of technology and transformation initiatives
• Board satisfaction and governance compliance

What Success Looks Like in the First 12–24 Months

• Improved operational efficiency and management information
• Stronger financial performance and revenue diversification
• Modernized systems and technology adoption
• Increased student enrolment and stakeholder satisfaction
• Evidence of high integrity, professionalism, and accountability
• Kept pace with Nigerian and international education trends
• A clear, sustainable growth roadmap for the next phase of the school’s journey.

Required Qualifications & Experience
Education:

• Bachelor’s degree
• Certificate in Education, Business Administration, Management, or related field
• Master’s degree (MBA, M.Ed, MSc) is desirable but not required

Experience:

• 10–15 years of senior management experience
• Proven experience as a General Manager, School Administrator, Operations Director, or similar role
• Experience managing multi-campus or group institutions is highly desirable
• Demonstratable experience of financial management, business operations, and business development
• Strong exposure to organizational transformation and technology initiatives

Skills & Competencies:

• Good leadership and people management skills
• Strong financial management skills and commercial awareness
• Strategic thinking and innovation ability
• Ability to influence people to effect change
• Excellent communication and stakeholder management
• Proficient in the use of common business software applications for word processing, spreadsheets, presentation and communication

Ideal Candidate Profile:

• Aged: 40–55 years
• A mature, forward-thinking leader who has upskilled and remained relevant
• Passionate about education and institutional excellence
• Visionary, entrepreneurial, and excellent interpersonal skills
• Results-driven with a strong sense of ownership
• Effortlessly well-presented and ready to be public-facing.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or Degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.