Jobs at Africa Sun Amber Residence Limited

Responsibilities
The Guest Service Agent/Receptionist's responsibilities will include but not limited to the following:

• Greet and register incoming guests.
• Process guest folios and collect payment.
• Administer and manage cash handling responsibilities.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Handle additional duties as needed by guests or management.

Qualifications and Requirements
The candidate must have:

• The ability to interface with all types of guests

Other Desired Qualities include:

• Consensus-builder, while still results-oriented and commitment focused.
• Business-based attitude.
• Customer service experience.
• Excellent communication and interpersonal skills.
• minimum of 5 - 7 years work experience.
• A degree in Social/Management Sciences.

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Responsibilities

• Achievement of budgeted food sales, beverage sales and labour costs.
• Achieve maximum profitability and over-all success by controlling costs and quality of service.
• Participation and input towards F & B Marketing activities.
• Control of Banquet china, cutlery, glassware, linen and equipment.
• Completion of function delivery sheets in an accurate and timely fashion.
• Help in preparation of forecast and actual budget function sheets.
• To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
• Completion of Banquet Bar Requisitions.
• Maintaining the Hotel Bar control policies and completion of necessary forms.
• Following of proper purchasing and requisitioning procedures.
• Attendance and participation of weekly F & B meeting and Department Head meeting.
• To assist in menu planning and pricing.
• Maintain records for inventory, labour cost, food cost etc.
• Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
• Ensuring that services meet customer specifications.
• Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and requirements will be met.
• Work with the Chef and Head Server to ensure all arrangements and details are dealt with.
• Greet the customer upon arrival.
• Provide quick service for last minute changes.
• Check Food & Beverage or coffee Break schedule if applicable.
• Dealing with customer complaints.
• Inspection of Meeting Room prior to guest arrival; ensuring that client specifications have been met.
• Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.
• Staff training and development.

Qualifications and Requirements

• Minimum of HND/B.Sc. in any Management discipline
• At least five (5) years practical experience in the hospitality industry
• Specialize on both local and intercontinental dishes
• Must have sound knowledge of food & beverage products
• Must have refined skills in public relations
• Must have Typing skills, Windows XP, Word, Excel, Outlook
• Must have knowledge on Micros I/T application. (This is a must)
• Excellent communication and interpersonal skills.
• minimum of 5 - 7 years work experience.
• A degree in Social/Management Sciences.

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Responsibilities

• Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
• Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
• Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
• Review guest special requests and ensure they are met or exceeded.
• Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
• Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
• Assist in the administration and management of the Front Office, including but not limited to scheduling.
• Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
• Assist in providing staff with ongoing coaching, training and development.
• Coordinate Residence emergency procedures within the scope of defined plans.
• Engage in the preparation and rendition of returns, reports and other assignments as required by Management.

Qualifications and Requirements

• The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
• The successful candidate must have excellent command of the English language is essential, both written and verbal.
• The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
• The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
• The successful candidate must be able to work under pressure and stressful situation.
• The successful candidate should be person that pays attention to details and have excellent organizational skills.
• The successful candidate should be able to work with little supervision and must be self motivated.
• The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
• The successful candidate must have at least a University degree in any related discipline.
• Must have at least 3 - 7 years work experience.
• Degree in Social/Management Sciences.