Job Vacancies at Phase3 Telecom

ROLE SUMMARY

The NOC Manager oversees the NOC operations, ensuring that system requirements are properly implemented and procedures are routinely followed. Field Engineers and other technical teams rely on the NOC for information and troubleshooting during downtimes. Therefore, the NOC Manager will interface with both internal and external customers, as he bridges the gap between the clients and the engineers working behind the scene.

Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess strong analytical skills to analyse and provide robust but adaptable solutions to meet client needs and make possible recommendations for changes in line with current and future industry related requirements.

DUTIES & RESPONSIBILITIES

Include but not limited to:

• Leading the monitoring of operations of the NMS(s)/NOC 24/7, utilizing best practice operational processes with the aim of achieving service assurance and optimal customer experience.
• Ensure proper analysis of network alarms to enable clear interpretation of issues.
• Supervise the constant documentation of provisioned links in the database.
• Coordinate the generation of network availability and performance on daily/weekly/monthly basis.
• Ensure reconciliation of SLA indices with customers.
• Ensure trouble tickets are generated with details whenever there is an incident on the network.
• Escalation of incident to Field Team and necessary stakeholders immediately an outage occurs.
• Responsible for coordinating and sending out mails to clients.
• Responsible for the efficient management of customer complaints and escalation as may be appropriate.
• Manage communication with field support engineers and other third party stakeholders on the SLA/KPI fulfillment.
• Monitor and ultimately ensure Service Restoration - meeting SLA on services
• Foster relationships with various departments within Phase3; build customer trust by constant engagement and support, manage downtimes and negotiate conflicts (with a technical focus).

EDUCATIONAL QUALIFICATION & EXPERIENCE

• Degree in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent.
• Minimum of seven years experience with at least three of these spent managing a NOC in a medium to large sized organization.
• Experience as a team lead.

KEY SKILLS AND ATTRIBUTES

• Significant proven experience in a similar role with an ISP or Telecom organization.
• Knowledge of network performance/configuration parameters and their interpretation and use.
• Strong Customer Relationship Management Skills.
• Ability to manage and lead a team.
• Dynamic and Creative; able to assimilate quickly and act decisively.
• Professional and positive work approach
• Strong verbal, written and interpersonal communication skills; comprehensible enough for a varied audience.

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ROLE SUMMARY

The NOM Technician is to undertake monitoring and maintenance of all the Company’s equipment, fibre optic network in the Kano region. Perform routine maintenance, ensure excellent remote support for NOC operations and respond to technical queries emanating from the HQ. This role will ensure high customer satisfaction through proactive maintenance of connectivity in the region.

Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess high-level technical knowhow sufficiently to function within the industry.

DUTIES & RESPONSIBILITIES

Include but not limited to:

• Ensure effective management of all active network equipment, analyze equipment’s current card performance and be responsible for technical running of the entire pop.
• Perform routine preventive maintenance (RPM), corrective maintenance (CM) and carryout long-haul route survey on existing aerial optic fiber and other transmission paths.
• Ensure that all aspects of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
• Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on aerial fiber transmission path.
• Carryout installations and maintenance of network equipment (e.g. DWDM/SDH/Inverter/Rectifier).
• Ensure temporary restoration of network in critical situation/difficult terrain. Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
• Provide remote support for the NOC operations and other technical request from HQ. As well as information and guidance to other team members.
•  Responsible for the efficient operation and performance of all clients’ aggregated circuits through nodes and maintain cordial technical relationship with clients at all times.
• Transmit detailed daily technical report of maintenance operations and network performance to NOM Supervisor.
• Responsible for new circuit/client’s integration and involvement in field rollout and deployments.
• Maintain technical spare management scheme and keep reconciliatory inventory of the PoP.
• Perform any other task as designated by supervisor.

EDUCATIONAL QUALIFICATION & EXPERIENCE

• OND or equivalent in Electrical Engineering or other related courses
• A degree is an added advantage
• Minimum of three years relevant experience

KEY SKILLS AND ATTRIBUTES

• Good knowledge of network performance/configuration parameters and their interpretation and use.
• Detail oriented with good analytical leanings
• Dynamic, creative, able to take initiative and act decisively
• Strong Relationship Management Skills.
• Professional and Positive attitude to work
• Strong verbal, written and interpersonal communication skills
• Result oriented, able to work independently and amidst pressure.
• Possessing an open minded approach to solving problems and dealing with new challenges.

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ROLE SUMMARY

The NOC Engineer is to ensure maximum service availability and performance; to provision customer network services on core equipment and; to provide support services for Engineering and other technical teams. The role of the NOC Engineer is pivotal as it oversees network surveillance and incident management activities which are at the core of our business.

Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess high-level technical capabilities to function within the industry.  Candidate must be able to prioritize remediation in a 24/7 environment with critical uptime requirements.

DUTIES & RESPONSIBILITIES

Include but not limited to:

• Responsible for the monitoring of operations of the NMS(s)/NOC 24/7.
• Ensure proper analysis of the network alarms to enable clear interpretation.
• Ensure constant documentation of provisioned links in the database.
• Coordinate the generation of network availability and performance on daily/weekly/monthly basis.
• Ensure trouble ticket is generated with details whenever there is an incident on the network.
• Escalation of incident to Field Team/NOC Manager immediately an outage occurs.
• Have knowledge of the transmission equipment/data network (SDH/DWDM/ROUTING) technology.
• Work with the support engineers in restoring network issues promptly.
• Responsible in the coordination of mails with the NOC manager before sending out to clients.
• Responsible for the efficient management of customer complaints and escalation as may be appropriate.
• Perform any other task as designated by the NOC manager.

EDUCATIONAL QUALIFICATION & EXPERIENCE

• Degree in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent.
• Minimum two years relevant experience

KEY SKILLS AND ATTRIBUTES

• Good knowledge of network performance/configuration parameters and their interpretation and use.
• Team player, and able to also work with own initiative
• Strong Customer Relationship Management Skills.
• Dynamic and Creative; Ability to assimilate quickly and act decisively.
• Professional and Positive Approach
• Strong verbal, written and interpersonal communication skills.
• Result oriented, able to work independently and under pressure
• Open minded approach to solving problems and dealing with new challenges.