Network Operations & Maintenance (NOM) Technician at Phase3 Telecom

ROLE SUMMARY

The NOM Technician is to undertake monitoring and maintenance of all the Company’s equipment, fibre optic network in the Kano region. Perform routine maintenance, ensure excellent remote support for NOC operations and respond to technical queries emanating from the HQ. This role will ensure high customer satisfaction through proactive maintenance of connectivity in the region.

Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess high-level technical knowhow sufficiently to function within the industry.

DUTIES & RESPONSIBILITIES

Include but not limited to:

• Ensure effective management of all active network equipment, analyze equipment’s current card performance and be responsible for technical running of the entire pop.
• Perform routine preventive maintenance (RPM), corrective maintenance (CM) and carryout long-haul route survey on existing aerial optic fiber and other transmission paths.
• Ensure that all aspects of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
• Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on aerial fiber transmission path.
• Carryout installations and maintenance of network equipment (e.g. DWDM/SDH/Inverter/Rectifier).
• Ensure temporary restoration of network in critical situation/difficult terrain. Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
• Provide remote support for the NOC operations and other technical request from HQ. As well as information and guidance to other team members.
•  Responsible for the efficient operation and performance of all clients’ aggregated circuits through nodes and maintain cordial technical relationship with clients at all times.
• Transmit detailed daily technical report of maintenance operations and network performance to NOM Supervisor.
• Responsible for new circuit/client’s integration and involvement in field rollout and deployments.
• Maintain technical spare management scheme and keep reconciliatory inventory of the PoP.
• Perform any other task as designated by supervisor.

EDUCATIONAL QUALIFICATION & EXPERIENCE

• OND or equivalent in Electrical Engineering or other related courses
• A degree is an added advantage
• Minimum of three years relevant experience

KEY SKILLS AND ATTRIBUTES

• Good knowledge of network performance/configuration parameters and their interpretation and use.
• Detail oriented with good analytical leanings
• Dynamic, creative, able to take initiative and act decisively
• Strong Relationship Management Skills.
• Professional and Positive attitude to work
• Strong verbal, written and interpersonal communication skills
• Result oriented, able to work independently and amidst pressure.
• Possessing an open minded approach to solving problems and dealing with new challenges.