Job Openings at Skyline International Tourism and Hospitality Ltd

Responsibilities 
We are looking for a skilled Call Center Representative who will take up the following responsibilities:

• Handling incoming and outgoing calls:The primary function of a call center representative is to answer calls from customers. They might also be required to make outgoing calls to follow up on customer inquiries or to provide additional information.
• Providing information:These support agents are trained to provide existing and potential customers with detailed information about products or services the company offers. They’re expected to have deep knowledge about the organization’s offerings to answer customer queries accurately and promptly.
• Troubleshooting customer issues:Call center representatives help resolve customer problems related to products or services. They troubleshoot to identify the problem and take the necessary steps to resolve it.
• Recording customer interactions:They record all interactions with customers, including comments, complaints, and the actions taken to resolve the issues. This record-keeping assists in enhancing customer service by tracking potential areas of improvement.
• Escalating customer issues:If a call center agent can’t resolve an issue, they are expected to escalate it to a supervisor or higher authority in the company who can address and resolve it.
• Processing orders and payments:They often process customer orders and payments, provide information about product availability and delivery, and handle requests for refunds or exchanges.
• Communicating with other departments:They often liaise with other departments or teams in resolving complex issues or providing specific information requested by the customer.

Some of the daily tasks of a call center representative include:

• Answering customer calls and responding to their emails or chats.
• Providing customers with product or service information.
• Handling customer complaints or issues.
• Documenting all call information according to standard procedures.
• Processing orders, forms, and requests from customers.
• Meeting personal/team sales targets and call handling quotas.
• Handling changes in policies or renewals.
• Working with the management team to stay updated on product knowledge, and be informed of any changes in company policies.
• Identifying and escalating issues to supervisors as needed.
• Following up on customer inquiries not immediately resolved.
• Identifying and recommending potential products or services to management by collecting customer information and analyzing customer needs.

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Job Brief

• We are looking for a skilledCookto prepare delicious meals according to menu.
• Cook dishes that will delight our customers with their taste and timely delivery.
• An excellent cook who must be able to follow instructions in cooking and delivering well-prepared meals.
• They must be deft in moving around the kitchen and apt in multi-tasking.
• Experience in using various ingredients and cooking techniques is also important.
• The goal is to help preserve and enhance our reputation so we can expand our clientele.

Responsibilities

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

Requirements and Skills

• Proven experience as cook
• Experience in using cutting tools, cookware and bakeware
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
• Ability to follow all sanitation procedures
• Ability to work in a team
• Very good communication skills
• Excellent physical condition and stamina
• High School Diploma or equivalent; Diploma from a culinary school will be an advantage.

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Job Brief

• We are looking for an HR Assistant to undertake a variety of HR duties, include excellent organization ability, familiarity with HR software and strong communication skills.

Responsibilities

• Assist with day to day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources executives
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Coordinate HR projects (meetings, training, surveys etc) and take minutes
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary
• Properly handle complaints and grievance procedures
• Coordinate communication with candidates and schedule interviews
• Conduct initial orientation to newly hired employees
• Assist our recruiters to source candidates and update our database.

Requirements and skills

• Proven experience as an HR Assistant, or relevant human resources / administrative position
• Fast computer typing skills (MS Office, Excel Power Point)
• Hands-on experience with an HRIS or HRMS
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills
• Degree in Human Resources or related field.