Job Openings at Mai Shayi Coffee

Job Brief

• We are recruiting to Coffee Customer Care & Sales Management Trainee; tasked with ensuring maintaining the highest standards in terms of providing a world-class Sales & Customer service experience for all our customers.
• Reporting to the General Manager, the Specialty Coffee Customer Care and Sales Management Trainee develops, manages and coordinates new sales leads, builds strong loyalty with existing customers and coordinates all customer relations and sales while ensuring alignment with Mai Shayi Coffee’s broader business goals.
• Mai Shayi Coffee’s customer base is diverse including but not limited to retail customers; such as private individuals, corporate bodies, corporate events, restaurants, cafes, hotels, bakeries and foodservice operators.

Responsibilities

• Target and secure sales lead to aid team in achieving sales and profit targets. The expectation is to put on a minimum of 20-30 new customers per month, minimum order of 300 plus grams a week per customer.
• Research local Nigerian market amidst the current Covid-19 pandemic including Corporate offices, office buildings, Embassies, Schools, coffee enthusiasts, competitor businesses and coffee industry events.  
• Make and receive sales calls on existing and prospective customers/accounts to present Mai Shayi Coffee’s coffee & brewing equipment/accessories and secure new business. The expectation is to prospect and generate up to 15 viable leads per week.
• Manage new business, providing customer support, ensuring quality and training needs are met by utilizing account management, coffee training academy, kitchen and roasting teams.
• Maintain and update account files including information on equipment, ordering patterns, contact person(s) info, notes, pricing, profitability objectives and loading pictures of successful customer transactions and experiences on all our communications platforms.
• Provide support to the new and existing customer base as needed, through training and other activities such as consultation. This may include participating in events after business hours.
• Provide support and work with baristas, kitchen team and logistics to ensure efficient fulfilment of orders. Ensure on-going communication about customer activity.
• Maintain selling tools (e.g., sales specification sheets, product samples), ordering tools, training tools, may carry a small amount of coffee equipment for presentations, deliveries along with product information sheets.
• Work with Graphic Designers and Photographers to propose and manage content for all our digital marketing platforms. With a primary focus to our e-commerce platform/Website.
• Attend and lead in the weekly sales meeting updates to management. This time is set aside to review the sales report, activity report (pending engagements & business) with management for the upcoming week and future scheduling.
• Other responsibilities as assigned by the General Manager.

Essential Requirements

• Two year’s related outside sales experience.
• Consultative and proven sales skills.
• Specialty coffee and tea experience is not a must, but the ability to learn fast is key.
• Excellent customer service skills.
• Excellent written and oral communication skills. (Essential)
• Strong initiative, motivation and self-management skills.
• Strong Word and Excel computer skills.
• Digital Marketing, Content writing, Graphic Design or Photography skills a plus.
• Owning a reliable vehicle with a Valid Driver License is an added advantage.
• Ability to communicate clearly, directly, succinctly and honestly in all business-related communications.
• This role’s hours will be from Monday – Saturday and may involve additional hours.

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Job Brief

• We are recruiting the services of an experienced, Dispatch rider for both Automobile and Motorcycle.
• Reporting to the Operations Manager, the Dispatch rider will transport deliveries safely to their destination locations on time while ensuring alignment with Mai Shayi Coffee’s broader business goals. Mai Shayi Coffee’s customer base is diverse including but not limited to retail customers; such as private individuals, corporate bodies, corporate events, restaurants, cafes, hotels, bakeries and foodservice operators.

Responsibilities

• Ride company’s motorcycle and automobile to accomplish set delivery duties
• Must observe all HSE driving related policies to ensure the consistent safety of documents and motorcycle
• Report to the Operations Manager on all matters relating to assigned motorcycle
• Responsible for updating the Drivers’ Logbook on a daily basis with the required information.
• Must ensure that assigned motorcycle documents/ particulars are updated and valid.
• Must ensure that the motorcycle is cleaned routinely or when the need arises.
• Responsible for carrying out the daily inspection on the general condition of the assigned motorcycle and company vehicle.
• Transporting and receiving invoices and documents items quickly by designated vehicle
• Record information, such as items received and delivered
• Plan and follow the most efficient routes for making deliveries
• Manage, develop and dispatch clients item effectively
• Work with Admin to draw up daily route plans
• Ensure correct product are dispatched promptly using the motorcycle
• Maintain daily and accurate collection, remittance and reconciliation of cash from clients to the Operations manager
• Ensure proper and efficient use of company tools (Motorcycles and company Phones)

Essential Requirements

• Possession of a valid drivers license
• Must be ready to start immediately
• Should be reliable and punctual
• Must have a mature working attitude
• Be friendly and Presentable
• Must have excellent road navigation knowledge of Lagos City (Mainland & Island)
• Basic sales skills
• Interpersonal skills
• Negotiation and influencing skills
• Merchandising skills
• Willingness to work flexible schedule
• This role’s hours will be from Monday – Saturday with occasional extended hours based on business needs.

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Job Brief

• We are recruiting the services of an experienced candidate to manage all of the operations in our storeroom.
• We are searching for an organized and detail-oriented storekeeper to manage all of the operations in our storeroom. In this position, you’ll play a key role in the proper care and maintenance of our stock, including ordering, receiving, and managing inventory.

Responsibilities

• Maintain receipts, records, and withdrawals of the stockroom
• Receive, unload, and shelve supplies
• Perform other stock-related duties, including returning, packing, pricing, and labelling supplies
• Inspect deliveries for damage or discrepancies; report those to account for reimbursements and record-keeping
• Rotate stock and coordinate the disposal of surpluses
• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
• Coordinate the handling of freight, the movement of equipment, and necessary minor repairs

Essential Requirements

• Knowledge of proper bookkeeping and inventory management
• Familiarity with standard concepts and best practices in a stockroom or warehouse environment
• Analytical mind with the ability to make accurate mathematical computations
• Excellent written and verbal communication skills
• Competencies in data entry, analysis, and management
• Keen attention to detail and ability to effectively manage time
• Skills to operate common office equipment
• Minimum of a Secondary school certificate or equivalent
• 5+ years of experience in storekeeping, inventory control, or recordkeeping
• Valid driver’s license or Motorcycle license
• Physical ability to frequently lift and carry materials weighing up to 25 kilograms, and occasionally up to 30 kg

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Job Brief

• We are recruiting the service of an experience Graphic designer and Content writer with excellent photography skills; tasked with managing the creative output of our brand.
• The ideal candidate will be responsible for managing our communication across all digital and print platforms, with a primary focus on managing our website.
• Reporting to the Creative Director, the Graphic Designer and Content writer develops, manages and coordinates all communication, builds on existing brand collateral and coordinates all visual and written content while ensuring alignment with Mai Shayi Coffee’s broader business goals. Mai Shayi Coffee’s customer base is diverse including but not limited to retail customers; such as private individuals, corporate bodies, corporate events, restaurants, cafes, hotels, bakeries and foodservice operators.

Responsibilities

• Come up with creative content based on a strategy which must be pitched to Creative director/ Managing director before implementing on media platforms.
• Stage and conduct photoshoots, editing and production-related tasks as necessary
• Responsible for producing all written, photography and graphic design content
• Responsible for updating current brand collateral; such as our menu, labels, packaging and signage.
• Responsible for development, managing and execution of all our digital and written content.
• Dedication to graphic and writing consistency and quality across all media channels
• Comfortable handling website and Whatapp sales.
• Create and upload content for all marketing platforms both digital and print.
• Work with Customer service & Sales team to manage content for all our digital marketing platforms. With a primary focus to our e-commerce platform/Website.
• Other responsibilities as assigned by the General Manager.

Essential Requirements

• Five years related graphic design and content writing and editing experience.
• Specialty coffee and tea industry experience is not a must, but the ability to learn fast is key.
• Excellent customer relations skills.
• Experience and use of Adobe Creative Suite is highly essential.
• Excellent written and oral communication skills. (Essential)
• Strong initiative, motivation and self-management skills.
• Digital Marketing, Content writing, Graphic Design or Photography skills a must.
• Ability to communicate clearly, directly, succinctly and honestly in all business-related communications.
• This role’s hours will be from Monday – Saturday with occasional extended hours based on business needs.
• Must have a photography experience