Technical Operations & Customer Success at Smartflow Technologies Limited

Key Responsibilities:

• Deploy the Smartvelox solution at customer sites, ensuring proper installation, configuration, and functionality.
• Provide first-line technical support by troubleshooting and resolving issues at customer locations and on cloud platforms, escalating complex cases to the engineering team when required.
• Act as the main technical point of contact for customers, handling complaints, investigating issues, and coordinating with internal engineering teams to ensure timely resolution.
• Onboard new customers and deliver training sessions on Smartvelox cloud platforms and tools.
• Generate and deliver monthly performance and usage reports via the Smarteye Web platform.
• Analyze tank data, pump sales data, and system logs to support operational insights and customer reporting.
• Build, maintain, and update dashboards and reports using business intelligence (BI) and data visualization tools.
• Serve as a trusted technical point of contact for customers post-deployment.

Requirement:

• B.Sc./ HND in computer science or any related field
• 2-3 years relevant experience
• Proficiency in Python and SQL for data extraction, analysis, reporting, and troubleshooting.
• Strong experience in data analysis, reporting, and dashboard creation.
• Hands-on experience with BI and visualization tools such as Looker, Power BI, or similar platforms.
• Good understanding of basic network infrastructure and on-site system integrations.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving skills, high attention to detail, and ability to work independently while collaborating with cross-functional teams.
• A customer-focused mindset with experience in managing customer operations, support, or post-deployment activities.
• Experience working with IoT, monitoring, or industrial systems; prior experience in technical support, field deployment, or customer success roles; and familiarity with cloud-based platforms and SaaS environments will be an added advantage.
• Knowledge on occupational health and safety will be an added advantage.