Fresh Jobs at Mercy Corps

• A Community Accountability and Reporting Mechanism (CARM) is an essential part of Mercy Corps' commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps' high standards of accountability. The CARM Assistant will support CARM implementation primarily within the program in the deep field location. The successful candidate will divide his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in WaSH and Nutrition projects.

Essential Job Responsibilities
Implementation & Program Quality:

• Support the implementation and adaptation of the Nigeria CARM strategy/operational manual in WaSH and Nutrition projects.
• Establish and manage program level feedback channels (helpdesk, suggestion boxes, community accountability community, community ambassadors, face-to-face).
• Log all feedback and responses in the CARM database.
• Refer sector specific feedback to appropriate channels for resolutions. Ensure all documents and actions taken are documented and feedback is given to the informants.
• Ensure feedbacks are closed within the appropriate timeframe.
• Support the creation and circulation of a weekly CARM report for relevant stakeholders, that presents CARM findings, successes, trends and tweaks to implementation processes, and adaptation as a result of feedback received.
• Support in the preparation of a weekly and/or as necessary status update on CARM for sector leads at field level as requested.
• Support in the development of work plans at the field level for the implementation of CARM.
• Conduct sensitization on CARM to community members. Ensure inclusive sensitization in all communities.
• Support the communications team and/or local partners in designing and disseminating appropriate communication materials that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners, etc.).
• Conduct field visits, engage in CARM spot checks and trainings.
• Liaise with necessary units to support programs in encouraging community participation in needs assessments and project design.
• Support in the maintenance and organization of program CARM database, in coordination with the Country CARM team.
• Perform other duties and responsibilities as required that may be assigned from time by supervisor.

Capacity Building

• Support with orientation sessions for field staff and other CARM stakeholders.
• Training of staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.

Coordination

• Collaborate with other actors to develop referral maps and mechanisms for communities where Mercy Corps implements programs.

Organizational Learning

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times.

Knowledge And Experience

• A minimum of NCE/OND or equivalent in relevant field. Proven (at least intermediate) report writing skills are required.
• 1-2 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO).
• Excellent writing skills in English, languages such as Hausa and the LGA’s local languages is a plus. The ability to write reports at a native English level.
• Proven experience in data collection, data-entry, data/information management and analysis.
• Proven experience in developing or contributing to accountability frameworks, standard operating procedures (SOPs) for feedback mechanisms.
• Experience and/or training in handling sensitive information - Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection knowledge and capacities.
• The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
• Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, considering cultural and language challenges. Tact and diplomacy are essential;
• Understanding of preventing sexual exploitation and abuse, child safeguarding and how other types of code of conduct issues may arise in CARM mechanisms and best practices for raising awareness of and responding to those concerns.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

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Program / Department Summary

• Mercy Corps Nigeria implements a variety of programs with the ultimate goal of building productive, secure and just communities. The organization’s programs are implemented in many states, mainly in north and north-east Nigeria. Our work covers the following sectors: economic development, livelihoods/food security, adolescent girls & boys empowerment, financial resilience, conflict mitigation and humanitarian response. Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors. 

General Position Summary

• The Deputy Procurement and Operations Manager supports the Operations Manager in overseeing and coordinating all operational functions across Mercy Corps program locations. This includes procurement, logistics, warehouse management, fleet operations, asset management, facilities administration, and operational compliance. The role ensures operational systems are efficient, transparent, and compliant with Mercy Corps internal policies and donor requirements. The Deputy Procurement and Operations Manager will supervise operational staff and provide technical leadership to ensure timely and effective support to program teams. The position also supports strategic operational planning, risk mitigation, and strengthening operational systems to enhance program implementation and organizational effectiveness.

Essential Job Responsibilities

Operations Management

• Support the Operations Manager in coordinating all operational functions including procurement, logistics, warehouse management, fleet operations, and administrative services.
• Ensure operational systems are implemented effectively to support program implementation.
• Monitor operational performance across field locations and provide technical guidance to operational teams.
• Support the development and implementation of operational plans aligned with program needs.
• Ensure operational activities comply with Mercy Corps policies and donor regulations.

Procurement and Supply Chain Management

• Oversee procurement processes to ensure compliance with Mercy Corps procurement policies and donor requirements.
• Ensure procurement planning is aligned with program implementation timelines.
• Review procurement documentation including RFQs, RFPs, bid analysis summaries, and purchase orders.
• Ensure procurement thresholds and approval procedures are adhered to.
• Support vendor sourcing and vendor performance monitoring.
• Strengthening procurement systems to ensure transparency, accountability, and value for money. 

Contract Management

• Oversee the development and management of supplier and service contracts.
• Ensure contracts are properly documented and monitored for compliance with agreed deliverables and timelines.
• Maintain a contract tracking system to monitor contract duration, renewals, and performance.
• Address vendor performance issues and support resolution of contract-related disputes. 

Warehouse and Inventory Management

• Ensure warehouse operations comply with Mercy Corps supply chain policies and donor requirements.
• Oversee proper inventory management and stock control procedures.
• Ensure accurate documentation of goods receipt, storage, and dispatch.
• Conduct periodic inventory verification and stock reconciliation.
• Promote safe storage practices and warehouse security.

Fleet and Logistics Management

• Supervise fleet operations to ensure safe and efficient transportation for staff and program activities.
• Ensure fleet management systems including vehicle tracking, maintenance schedules, and fuel monitoring are implemented effectively.
• Coordinate logistics support for field operations and program activities. 

Facilities and Administrative Management

• Support management of office facilities to ensure safe and functional working environments.
• Oversee administrative services including office maintenance, utilities, and service contracts.
• Ensure operational continuity across offices and field locations.
• Ensure identification of office space is in line with MCN housing sourcing

Compliance and Risk Management

• Ensure operational activities comply with Mercy Corps policies, donor regulations, and audit requirements.
• Maintain proper documentation and filing systems for operational processes.
• Support internal and external audit processes by ensuring availability of relevant documentation.
• Identify operational risks and support mitigation measures.

Team Management and Capacity Building

• Supervise supply chain, logistics, warehouse, and administrative staff.
• Provide coaching and capacity building to operational team members.
• Support staff performance management and professional development.
• Promote teamwork, accountability, and adherence to Mercy Corps standards.

Strategic Operational Support

• Support the Operations Manager in strengthening operational systems and improving efficiency.
• Contribute to operational strategy development for program expansion or transition.
• Support operational planning for new programs and field office setups.
• Identify opportunities for cost efficiency and operational improvements.

Security

• Ensure operations activities are implemented in accordance with Mercy Corps security policies.
• Coordinate with the security team to ensure safe operational movements and logistics support in field locations. 

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Bachelor’s degree in supply chain management, Business Administration, Logistics, or related field.
• Minimum 7 years of experience in operations, logistics, procurement, or supply chain management.
• Experience working with international NGOs and donor-funded programs preferred.
• Strong understanding of procurement systems, contract management, and operational compliance.
• Demonstrated experience supervising operational teams.
• Strong organizational, leadership, and problem-solving skills.
• Knowledge of Mercy Corps systems and procedures (esp. procurement systems) desirable; knowledge of USAID and other donor regulations helpful.
• Excellent negotiation and representation skills.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.

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Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Cash Transfer Program Officer is responsible for the day-to-day implementation of multisectoral cash and voucher assistance activities using systems in place to support cash transfer programming in Northeast Nigeria.
• The Cash Transfer Program Officer will work closely with the Field Manager, MEL team, and operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Functions
Strategy and Vision:

• Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
• Contribute to countrywide strategy development.

Representation and Coordination:

• Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
• Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

• Oversee the implementation of Cash-Based intervention activities and administration of the teams across program field locations.
• Develop activity work plans and manage day-to-day activity implementation.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

• Supervise, hire, and orient team members, as necessary.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
• Identify any gaps or capacity needs within the team and ensure training and capacity building are incorporated into program planning.

Knowledge and Experience

• BA / BSc in relevant field required.
• 4 years of experience working on the development, implementation, administration and compliance of a field-based humanitarian program and familiar with cash and voucher assistance which include implementing different type Cash assistance intervention.
• Prior experience implementing CVA with electronic platform is required, preferably in conflict settings.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring redemption and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices.
• Demonstrated training and facilitation experience.
• Ability to work under tight deadlines and simultaneously manage multiple tasks.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills.
• Excellent oral and written skills and computer skills.
• Fluency in English; fluency in Hausa is required.

Finance & Compliance Management:

• Ensure compliance with all donor and Mercy Corps regulations.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.