Cash Transfer Program Officer at Mercy Corps

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Cash Transfer Program Officer is responsible for the day-to-day implementation of multisectoral cash and voucher assistance activities using systems in place to support cash transfer programming in Northeast Nigeria.
• The Cash Transfer Program Officer will work closely with the Field Manager, MEL team, and operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Functions
Strategy and Vision:

• Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
• Contribute to countrywide strategy development.

Representation and Coordination:

• Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
• Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

• Oversee the implementation of Cash-Based intervention activities and administration of the teams across program field locations.
• Develop activity work plans and manage day-to-day activity implementation.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

• Supervise, hire, and orient team members, as necessary.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
• Identify any gaps or capacity needs within the team and ensure training and capacity building are incorporated into program planning.

Knowledge and Experience

• BA / BSc in relevant field required.
• 4 years of experience working on the development, implementation, administration and compliance of a field-based humanitarian program and familiar with cash and voucher assistance which include implementing different type Cash assistance intervention.
• Prior experience implementing CVA with electronic platform is required, preferably in conflict settings.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring redemption and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices.
• Demonstrated training and facilitation experience.
• Ability to work under tight deadlines and simultaneously manage multiple tasks.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills.
• Excellent oral and written skills and computer skills.
• Fluency in English; fluency in Hausa is required.

Finance & Compliance Management:

• Ensure compliance with all donor and Mercy Corps regulations.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.