General Position Summary
The GBV Officer is responsible for working with caseworkers to ensure GBV case management support to survivors meets the inter-agency guidelines for case management and the minimum standards for child protection and Gender-Based Violence in humanitarian actions, she will be responsible for training such as psychological first aid, case management, sexual and gender-based violence (SGBV) prevention and response. With the support of the GBV Coordinator, she will also advise and build the capacity of other sector teams on protection prevention, response, gender, and protection mainstreaming and best practices. She will report directly to the Protection/GBV Coordinator and will work closely with other sectors.
Essential Job Responsibilities
Strategy & Vision
- Provide technical oversight and capacity-building through training, mentorship, and on-the-job support for caseworkers on case management and referrals with support from the GBV coordinator.
- Supervise case management of Gender Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS.
- Organize weekly case management meetings with caseworkers and support staff in managing critical/complex cases.
- Represent Mercy Corps GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
- Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and ongoing needs of women and girls.
- Ensure community outreach on services available to GBV survivors.
- Contribute to proposal development activities through the provision of information and data on community feedback on the assessment of emerging needs.
- Contribute to the development of referral pathways to ensure community perspective is included. Ensure referral pathways are shared and understood within the community.
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their roles/duties.
- Document and share relevant information that will inform the development of case studies and or success stories of the program.
- Maintain positive coordination and relationship with other partners in the field to promote a holistic approach to GBV case management.
- Participate in GBVIMS task force working meetings and share written minutes with the GBV Coordinator.
- Actively develop and maintain effective working relationships with other staff and teams
- Establish and maintain effective program reporting, monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
- Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
- Conduct herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
- Any other duties as assigned by the GBV Coordinator.
Program Management
- Oversee GBV program startup in Ngala and ongoing program management and administration of teams.
- Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
- Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
- Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
- Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
- Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
- Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
- Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
Team Management
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Hire, orient and lead team members as necessary (case workers, centre facilitators).
Finance & Compliance Management
- Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
- Draft and/or review the scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Influence & Representation
- Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
Security
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Knowledge and Experience
- BA/Sc. in relevant field required.
- 3 years of experience working on GBV programming including providing psychosocial counselling for survivors of Gender Based Violence.
- Knowledge of international humanitarian standards for GBV prevention, protection, and response.
- A clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
- Experience with developing and implementing GBV programs, particularly conducting assessments, monitoring, and evaluation.
- Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.
- Experience in building staff capacity through training, coaching, mentoring, etc.
- Demonstrated understanding of the needs of survivors and ability to always maintain confidentiality and respect for clients.
- Demonstrated experience working with men to end violence against women and girls.
- Excellent oral and written skills and computer skills.
- Fluency in English and Hausa is required.
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General Position Summary
Mercy Corps is looking for a Field Program Manager that is responsible for leading a diverse team and managing Mercy Corps operations and multi sectoral program of Humanitarian Assistance, early recovery towards more resilience and self-sufficient communities in the Deep Field Location of Bama. Under direct supervision of Senor Program Manager (NE CORE) Field Program Manager is responsible for day-to-day field level activities coordination and management with focus on program quality and accountability, while ensuring Mercy Corps policies and procedures are adhered to by all staff and other contractors for Mercy Corps. She/he is responsible for enforcing strict ethical and integrity standards and ensures that those cases of violation of ethics such as fraud, corruption, and breach of code of conduct are reported, documented, and dealt with according to Mercy Corps policies and procedures. As the most senior staff for Mercy Corps in the Field location, the Field Program Manager is responsible for representing Mercy Corps to partner organizations and local authorities and for coordination with other NGOs. The post holder will represent Mercy Corps on local government level on all coordination platforms.
Essential Job Responsibilities
Project Management
- Oversee ongoing programs and startup of new programs in field locations.
- Ensure program implementation is on time, target and budget, using effective M&E systems to achieve the desired impact
- Contribute to overall program workplans, take the lead on planning for his/her target area of operation
- Ensure that program implementation is responsive to communities, authorities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan
- Complete routine progress reports and submit reports as required by the supervisor.
- Provide weekly progress reports on implementation to the supervisor. Assist MC management with any requests for information or data regarding program expansion or development.
- Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.
- Conduct regular monitoring visits to the field sites in the communities to ensure that all targeted program beneficiaries are rightly benefiting from Mercy Corps interventions.
- Coordinate, supervise and be responsible for project implementation in the target location, ensuring that all interventions are completed in a timely, efficient, and accurate manner according to the sector and Mercy Corps minimum standards.
- Ensure a safe working environment for all people involved in project implementation.
Quality, Accountability and Compliance.
- Provide Field Leadership in the roll out and implementation of Community Accountability Response Mechanism (CARM) according to established Standard Operating Procedures (SOP).
- Promote and encourage openness to welcoming feedback and complaints from beneficiaries and communities and learning from staff.
- Ensure that those cases of violation of ethics such as fraud, corruption, and breach of code of conduct are reported, documented and dealt with according to Mercy Corps policies and procedures.
- Ensure that beneficiaries are effectively targeted according to established vulnerability criteria and Standard Operating Procedures.
- Ensure that Standard Operating Procedures for all program activities are developed and adopted, strictly followed in the Gwoza/Bama.
- Integrate community approaches, gender sensitivity, resilience approach and capacity building into all activities as appropriate.
- Create and maintain systems ensuring effective and transparent use of financial resources and timely, accurate and informative reporting in line with donor and Mercy Corps policies and procedures.
Operations Management
- With support of Senior Field Manager and Operations, ensure operation systems (procurement, transport, storage, communications, estate / buildings management, asset management etc) in the target location are in accordance with Mercy Corps systems and policies
- Ensure adequate operational systems are in place to provide adequate support to the field team.
- In conjunction with the HR staff, ensure local recruitment is consistent with Mercy Corps HR recruitment policies, the legal context and local practice And that HR policies and procedures are understood by the project team and implemented.
- Provide leadership to the Field team, ensuring clarity over project plans and priorities, encouraging effective teamwork and inclusiveness, and building a team spirit through regular meetings.
- Oversee the administrative functions for the project team, line managing program and operations staff where appointed.
Security Management.
- Responsible for security management for the Field team, including providing inputs to the location-specific Security Plan, ensuring staff are fully briefed/trained on the agreed security measures appropriate to the area, staff understand individual and collective responsibilities for safety and security and ensuring incidents are reported, critical learning is recorded and corrective actions taken.
External Representation
- Develop and maintain good lines of communication and strong relationships with local authorities, partner agencies and the local community leaders in the area of intervention.
- Represent Mercy Corps to local authorities (whether formal governmental or informal Authorities), securing the necessary appointments for visitors and local authority approvals and attendance to Mercy Corps functions.
- Represent Mercy Corps to other NGOs, and visitors, ensuring coordination and constructive working relations and attendance at relevant inter-agency coordination meetings as delegated by the Senior Field manager/Humanitarian sustainable Solution Director.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field project.
Qualification, Experience and Skills.
- Bachelor’s Degree
- At least 5 years field experience in Humanitarian and/or development programs, including demonstrable success in managing humanitarian programs in transitional environments, is required
- Proven experience in managing programs in relevant technical area(s) including E-Vouchers, Cash Transfers, Livelihoods, Financial Services, and/or services for Internally Displaced Persons. Strong understanding of conflict sensitive program mainstreaming would be a key advantage;
- Strong field leadership skills and proven experience in managing diverse and multicultural teams that cooperate and deliver results.
- Must be a person of high morality and integrity standards both at personal and professional level.
- Demonstrate ability to build and manage effective working relationships in multicultural environment
- Be proactive and able to work independently to complete project tasks
- Demonstrate attention to detail and ability to follow through on task assignments.
- Ability to strengthen and maintain effective communications with the local authorities and local community.
- Ability to provide concise written program reports.
- Excellent English written and spoken and Hausa language are required.
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