Latest Jobs at BrandCo Nigeria Limited

BrandCo, a subsidiary of L.A.T.C, is a retail company based in Lagos, Nigeria. Our core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world-class retail experiences, both online and in-store. The Company is currently licensed to sell Adidas, Skechers, and Havaianas in Nigeria and other parts of West Africa.

Having stores in several locations across West Africa and an e-commerce expression “bCODE”, BrandCo keeps redefining the narrative of the wellness, athleisure, and fashion industry.

Responsibilities:

• Act as the daily point of contact for e-commerce customer related queries; answering the phone and email enquiries, responding to chats, and resolving complaints in an efficient and timely manner.
• Manage the processing of online order to order fulfilment, including returns and exchange and logistics.
• Initiate stock transfer requests between stores using 3rd party logistics companies.
• Interface with the Buying & Merchandising Team to identify available products e.g. high-volume products or low selling products to promote sales.
• Monitor Wallet Levels with 3rd party logistics companies and request reports where necessary.
• Report on sales and analyse best-selling products, colours and sizes, forecast accordingly and make replenishment recommendations.
• Provide all necessary information to customers on the use of the Company’s current and upcoming products
• Ensure customer satisfaction through professional communication
• Liaise with other departments when required to escalate and resolve customer related issues
• Conduct customer analytics and share insights with the Marketing & Buying Team on potential opportunities.

Requirements

• Bachelor's degree in Business Management/Sales/Marketing or any related field.
• 1-2 years related experience in a structured business environment.
• Working knowledge and experience of E-commerce platform e.g Shopify.
• Goal-oriented, service-oriented and customer-centric.
• Strong communication skills in English language, both written and spoken.
• Strong analytical, problem-solving and time management skills.
• Ability to pay attention to minute details.

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Industry: Retail

Responsibilities:

• Define and align IT infrastructure strategy and architecture with current and future business requirements and objectives. 
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Manage business-critical IT tasks and systems administration.
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Oversee the implementation and management of ERP and cloud service deployment.
• Manage IT projects and ensure adherence to budget, schedule, and scope of the project.
• Develop and maintain relationships with external IT vendors and service providers. 
• Facilitate IT security audits or system audits of technologies deployed across our stores and offices.
• Implement company-wide information security procedures and evaluate business risks associated with critical IT Operations.
• Preserve company IT assets by implementing disaster recovery, backup procedures, information security and control structures.

Requirements & Qualification:

• Minimum of 6 years working experience in IT Management.
• Preferably certified in Project Management.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Solid knowledge of Project Management processes, strategies, and methodologies.
• Expertise in data centre management, master data management and data governance.
• Strong knowledge of the IT best practices in the retail industry.
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.

Key Skills:

• Excellent communication, people, and managerial skills
• Excellent project management and prioritization skills
• Business strategy aptitude 
• Strategic thinking and planning
• Problem-solving, critical thinking and innovation skills

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Location: Surulere, Lagos

Industry: Retail

Responsibilities:

• Oversee the store's daily operations.
• Responsible for the presentation of the store, sales floor, products, signage and displays. 
• Ensure that BrandCo’s policies, procedures and controls are followed. 
• Maintain Visual Merchandising Standards in line with brand standards.
• Train, motivate, encourage, and provide constructive guidance to their teams to achieve effective operations. 
• Ensure high levels of customers satisfaction through excellent service
• Drive sales and team performance in meeting monthly sales targets.
• Ensure that stores are always properly merchandized.
• Ensure the store always remains clean and presentable.
• Ensure that stock control is within BrandCo guidelines. 
• Responsible for ensuring that customer service guidelines and initiatives are in place. 
• Ensure compliance in all areas of customer service, store operations and loss prevention. 
• Report on buying trends, customer needs and preference.
• Deal with customer complaints and grievances or refer them to the Area manager promptly. 

Requirements & Qualification:

• Bachelor's degree and MSc. in Business Management/Administration/Marketing or any related field. 
• Minimum of 3 years related experience in a structured retail environment. 
• Excellent people and managerial skills
• Strong drive, confidence, and enthusiasm 
• Goal-oriented and commercially aware
• Good communication and interpersonal skills
• Excellent organizational skills and ability to prioritize