E-commerce Operations Officer at BrandCo Nigeria Limited

BrandCo, a subsidiary of L.A.T.C, is a retail company based in Lagos, Nigeria. Our core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world-class retail experiences, both online and in-store. The Company is currently licensed to sell Adidas, Skechers, and Havaianas in Nigeria and other parts of West Africa.

Having stores in several locations across West Africa and an e-commerce expression “bCODE”, BrandCo keeps redefining the narrative of the wellness, athleisure, and fashion industry.

Responsibilities:

• Act as the daily point of contact for e-commerce customer related queries; answering the phone and email enquiries, responding to chats, and resolving complaints in an efficient and timely manner.
• Manage the processing of online order to order fulfilment, including returns and exchange and logistics.
• Initiate stock transfer requests between stores using 3rd party logistics companies.
• Interface with the Buying & Merchandising Team to identify available products e.g. high-volume products or low selling products to promote sales.
• Monitor Wallet Levels with 3rd party logistics companies and request reports where necessary.
• Report on sales and analyse best-selling products, colours and sizes, forecast accordingly and make replenishment recommendations.
• Provide all necessary information to customers on the use of the Company’s current and upcoming products
• Ensure customer satisfaction through professional communication
• Liaise with other departments when required to escalate and resolve customer related issues
• Conduct customer analytics and share insights with the Marketing & Buying Team on potential opportunities.

Requirements

• Bachelor's degree in Business Management/Sales/Marketing or any related field.
• 1-2 years related experience in a structured business environment.
• Working knowledge and experience of E-commerce platform e.g Shopify.
• Goal-oriented, service-oriented and customer-centric.
• Strong communication skills in English language, both written and spoken.
• Strong analytical, problem-solving and time management skills.
• Ability to pay attention to minute details.