Retail Store Manager/Assistant Store Manager at BrandCo Nigeria Limited

Location: Surulere, Lagos

Industry: Retail

Responsibilities:

• Oversee the store's daily operations.
• Responsible for the presentation of the store, sales floor, products, signage and displays. 
• Ensure that BrandCo’s policies, procedures and controls are followed. 
• Maintain Visual Merchandising Standards in line with brand standards.
• Train, motivate, encourage, and provide constructive guidance to their teams to achieve effective operations. 
• Ensure high levels of customers satisfaction through excellent service
• Drive sales and team performance in meeting monthly sales targets.
• Ensure that stores are always properly merchandized.
• Ensure the store always remains clean and presentable.
• Ensure that stock control is within BrandCo guidelines. 
• Responsible for ensuring that customer service guidelines and initiatives are in place. 
• Ensure compliance in all areas of customer service, store operations and loss prevention. 
• Report on buying trends, customer needs and preference.
• Deal with customer complaints and grievances or refer them to the Area manager promptly. 

Requirements & Qualification:

• Bachelor's degree and MSc. in Business Management/Administration/Marketing or any related field. 
• Minimum of 3 years related experience in a structured retail environment. 
• Excellent people and managerial skills
• Strong drive, confidence, and enthusiasm 
• Goal-oriented and commercially aware
• Good communication and interpersonal skills
• Excellent organizational skills and ability to prioritize