Job Offers at Service Arts and Hospitality Academy (SAHA Africa)

Job Summary:

• We are looking for a highly skilled and emotionally intelligent Customer Service Manager to lead and elevate our guest experience across all customer touchpoints. The ideal candidate will have a unique blend of both hospitality and corporate customer service experience, with a proven ability to lead teams, resolve issues calmly, and maintain top-tier service standards.

Key Responsibilities:

• Oversee and manage the day-to-day customer service operations
• Ensure a consistent, high-quality guest experience across all channels
• Train, supervise, and support customer-facing staff
• Handle escalated customer concerns with professionalism and empathy
• Monitor and improve customer feedback processes and service standards
• Collaborate with other departments to enhance overall guest satisfaction
• Create and implement strategies to improve customer engagement and loyalty
• Maintain detailed reports on service performance and guest feedback

Requirements:

• Minimum of 3–5 years in customer service, with experience in both hospitality and corporate environments
• Strong leadership and team management skills
• Excellent verbal and written communication abilities
• Emotionally intelligent, professional, and solution-oriented
• Tech-savvy and able to use customer service tools and software
• Ability to remain calm under pressure and handle high-stress situations
• Literate, well-spoken, and passionate about creating exceptional guest experiences

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Job Summary:

• We are seeking a proactive and hands-on Floor Manager to oversee daily front-of-house operations at our restaurant in Lekki Phase 1.
• The ideal candidate will ensure smooth service, lead the service team, and deliver an exceptional guest experience at all times.

Key Responsibilities:

• Supervise and coordinate floor staff to ensure efficient service delivery
• Ensure guests are welcomed, seated, and attended to promptly
• Handle guest inquiries, complaints, and feedback professionally
• Monitor table turnover and manage reservations or walk-ins
• Support staff training, scheduling, and performance management
• Ensure cleanliness, organization, and readiness of the dining area
• Work closely with kitchen and bar teams for smooth order flow
• Maintain high standards of customer service and hospitality

Requirements:

• Minimum of 2 years experience in a similar role within the hospitality/restaurant industry
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and under pressure
• Knowledge of POS systems and restaurant operations
• Flexibility to work evenings, weekends, and holidays