Floor Manager at Service Arts and Hospitality Academy (SAHA Africa)

Job Summary:

• We are seeking a proactive and hands-on Floor Manager to oversee daily front-of-house operations at our restaurant in Lekki Phase 1.
• The ideal candidate will ensure smooth service, lead the service team, and deliver an exceptional guest experience at all times.

Key Responsibilities:

• Supervise and coordinate floor staff to ensure efficient service delivery
• Ensure guests are welcomed, seated, and attended to promptly
• Handle guest inquiries, complaints, and feedback professionally
• Monitor table turnover and manage reservations or walk-ins
• Support staff training, scheduling, and performance management
• Ensure cleanliness, organization, and readiness of the dining area
• Work closely with kitchen and bar teams for smooth order flow
• Maintain high standards of customer service and hospitality

Requirements:

• Minimum of 2 years experience in a similar role within the hospitality/restaurant industry
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and under pressure
• Knowledge of POS systems and restaurant operations
• Flexibility to work evenings, weekends, and holidays